Outreach Sales Execution Platform
OutreachExternal reviews
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Saves time
What do you like best about the product?
It decides calls and emails for me so I dont have to dedicate resources to that
What do you dislike about the product?
it is difficult to build reports compared to salesforce
What problems is the product solving and how is that benefiting you?
Time saving
Recommendations to others considering the product:
It is worth it
Fast and Easy to Use
What do you like best about the product?
I like how you are able to write down call tasks as reminders as well as the simplicity of writing down notes for each call and having everything logged in one place.
What do you dislike about the product?
There are moments when outreach can be slow, and sometimes it doesn't sync well with salesforce where it is slow or the tab doesnt appear.
What problems is the product solving and how is that benefiting you?
I am able to have accurate follow up with my prospects and check the notes I wrote down for each one so I know who to target. I also can know and track how many calls I have per week which allows me to know if I need to make more or less calls.
Outreach is In Reach!
What do you like best about the product?
The enablement of this tool across our SDR function was seamless. The UI is easy and intuitive so it was fairly quick to get them up and running, which was ideal to start proving ROI of the platform. In addition, the analytics are impeccable compared to competitors and being able to set the workflows really helps us with compliance, tracking and supporting the marketing side.
What do you dislike about the product?
The highest count tracked by status is 100k so you have to click into it to see the actual count which isn't super convenient as a lot of our databases are going to hit this threshold.
What problems is the product solving and how is that benefiting you?
Followup SLA is the main problem we're solving for - ensuring that MQLs are followed up in a timely manner with the most personalized message. Having multiple sequences and integrations compatible with Outreach, we can easily put leads into the best sequences that fit them based on their persona, interest, industry, etc. By automating this process, we take that pressure off our SDRs so they can continue to work through prospects that are further down the funnel that need a much more hands-on approach.
Recommendations to others considering the product:
Outreach by far stands out against its competitors. It's not only a game-changer for the ADR/Sales team but an exceptional partner for Marketing to utilize. It will create even better alignment with Sales counterparts and allow for a 360 view into the experience the customer/prospect is receiving, allowing for ongoing optimization by using the reporting that Outreach provides alongside the anecdotal feedback from Sales.
Best In-Class Sales Engagement Tool
What do you like best about the product?
As someone who has spent the last 5+ years in an outbound type of role, Outreach is truly the best sales engagement tool out there. It has a super intuitive UI, making adoption seamless across sales, marketing and success. In today's remote environment, I cannot imagine a world without Outreach where it allows us to balance automation with personalization. They also continue to invest in their product and roll out new functionality.
What do you dislike about the product?
Extracting meaningful data has been a challenge, as well as a few workflow nuances.
What problems is the product solving and how is that benefiting you?
Automate key functions of our sales process, task management, increased pipeline
Outreach is an elite outbounding tool
What do you like best about the product?
Outreach has such a simple UI that's clean and easy to use. We keep our content organized with collections, tags, and naming conventions that make everything easy to find. The reporting & intelligence feature allows us to analyze our content and continuously improve our content for the best results.
What do you dislike about the product?
I don't think there is anything I dislike about Outreach. The one area that I wish was more robust was the reporting feature. But I think those improvements are coming soon :)
What problems is the product solving and how is that benefiting you?
We recently went through a massive Outreach optimization project where we redesigned our entire instance. We had over 12k sequences with very little consistency across the board. Through our optimization we archived over 11k of those sequences and now have a content library that's manageable and reportable.
We have a team that creates, edits, and reviews copy to put into Outreach and our sales team doesn't have the ability to activate their own sequences so everything must go through that team. It was a bit of a process change for the sales team at first, but they're realizing the time they're saving not having to create or build anything in Outreach. They can hand off that process and focus on creating reports to put into that sequence.
This has given us the ability to create a process of consistent messaging and work closely with our marketing teams to ensure we have content for events and campaigns that is written by experts and used by everyone.
We have a team that creates, edits, and reviews copy to put into Outreach and our sales team doesn't have the ability to activate their own sequences so everything must go through that team. It was a bit of a process change for the sales team at first, but they're realizing the time they're saving not having to create or build anything in Outreach. They can hand off that process and focus on creating reports to put into that sequence.
This has given us the ability to create a process of consistent messaging and work closely with our marketing teams to ensure we have content for events and campaigns that is written by experts and used by everyone.
Recommendations to others considering the product:
Utilize the professional services team!
Easy and saves a lot of time!
What do you like best about the product?
Templates. I like being able to insert complex templates for repetitive information.
What do you dislike about the product?
Notifications. The plugin is consistently asking me to reload or update.
What problems is the product solving and how is that benefiting you?
It saves me a lot of time to be able to take emails and templatize them. I make small changes to personalize and then send them out.
outreach for slh
What do you like best about the product?
I really like outreach because as a manager I can barge into calls to coach.
What do you dislike about the product?
Outreach does break at times and the connection can be very staticy at best.
What problems is the product solving and how is that benefiting you?
Make a high volume of outbound calls per day to clients.
Great experience with Outreach.io
What do you like best about the product?
I love how users can be split up into teams or "collections" that are unique to those specific business units.
What do you dislike about the product?
One downside at times is connection issues with other software tools that we use (Dialpad, Salesforce).
What problems is the product solving and how is that benefiting you?
Outreach allows our users to setup sequences and calling campaigns very easily and manage their incoming contacts/leads.
I worked in 2 systems, Outreach is comfortable
What do you like best about the product?
I like that it's fast. Almost no bugs. Well thought system. I can easily google questions I have. pretty logical. Has many options for different businesses
What do you dislike about the product?
I dodn't like that sequences have to be started after every replied email. Sometimes they are just about 'thank you for the information'. Sometimes it's not obvious where to find an answer and I have to google it. But they are minor issues.
What problems is the product solving and how is that benefiting you?
For us it's about visibility of leads and the smoothness of work.
Good CRM for prospecting
What do you like best about the product?
Easey to use and powerful to bring data under one view.
What do you dislike about the product?
Prospecting friendly but not the best for end-to-end sales.
What problems is the product solving and how is that benefiting you?
Streamlining communication and targeting segments with less manual work.
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