Outreach Sales Execution Platform
OutreachExternal reviews
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Intuitive tool and great implementation team
What do you like best about the product?
The implementation process was really good
What do you dislike about the product?
Does not integrate with LinkedIn seamlessly
What problems is the product solving and how is that benefiting you?
BDR and account executive prospecting. The analytics is superior to the competition.
Great for SDR teams!
What do you like best about the product?
Ability to experiment / test cadence steps
What do you dislike about the product?
I wish there was an editable text option so you could customize cadence steps.
What problems is the product solving and how is that benefiting you?
Email drip sequences, which helps prevent leads from falling through the cracks.
I am an SDR tasked with breaking into the biggest enterprises.
What do you like best about the product?
I've used outreach for the last six months. Huge time saver. I like that it auto-populates fields from CRM and integrates with Gmail.
What do you dislike about the product?
I wish there could be more if-then options. For instance, in a sequence, say there is a step where you have a linkedin task to connect. if they accept your request, then one thing happens, if not, another step populates.
another example would be if the contact doesn't have a phone number. there could be an alternative trajectory based on the field being complete/not complete.
would also like more automation and customization based on variables. for instance, IF the {{company}} falls within XX vertical, then populate this messaging/image/use case/ social proof examples.
another example would be if the contact doesn't have a phone number. there could be an alternative trajectory based on the field being complete/not complete.
would also like more automation and customization based on variables. for instance, IF the {{company}} falls within XX vertical, then populate this messaging/image/use case/ social proof examples.
What problems is the product solving and how is that benefiting you?
I can't always schedule emails to be scheduled to be sent in G-mail integration. I don't have trouble doing that within the Outreach platform, though.
Snippets aren't easy to integrate. It's difficult to modify a pre-set sequence to fit your specific targets without cloning the sequence and making the edits.
Snippets aren't easy to integrate. It's difficult to modify a pre-set sequence to fit your specific targets without cloning the sequence and making the edits.
Awesome experience and very easy to use!
What do you like best about the product?
Easy to access the details we need. It's like all in one platform.
What do you dislike about the product?
Whenever there's an error on the platform, but since Outreach has excellent customer service support, the issue has been quickly resolved.
What problems is the product solving and how is that benefiting you?
The sequence of contacts. I realized that it's easy to resolve since we have many articles on the help page as well as customer support.
Balancing Personalization with Automation.
What do you like best about the product?
I like the activity feed a lot. It helps me understand when my emails are opened which ensures they made it to a valid inbox. When I see an email I sent 2 months ago get opened there's a good chance that person is ready to engage (or re-engage). I also like that it has direct integration with Terminus Chat and Email Experiences and of course Salesforce CRM. The automation allows me to send 10x the number of emails while also seeing and editing them before they go out so I can add a bit of personalization to a canned email. The task management side of the tool is great! I know exactly what I need to do each morning because outreach tells me - you can also schedule email sends so it arrives at the best time for the recipients time zone!
What do you dislike about the product?
Outreach doesn't have link tracking. We use another tool that gives me those insights but if I were using outreach stand alone, I'd want insight into links that were opened in addition to web tracking. plenty of other tools can help with this so I wouldn't say this is a deal-breaker. I also had issues with the extension for outreach - it didn't want to play nicely with some of my other extensions but eventually, I was able to reinstall everything in a particular order so I could still leverage everything. Took about 10 minutes to troubleshoot with outreach support which is fantastic!
What problems is the product solving and how is that benefiting you?
Outbounding at scale while maintaining the balance between personalization and automation. Outreach allows me to do this in an organized way via sequences and tasks. If you want to make sure you call someone 3 days after an email, outreach will remind you on the 3rd day. Without this tool I'd essentially be sending very scripted (canned emails) one at a time racing to hit send to as many people as possible. With this tool I have time back in my day to take a more sophisticated approach while also casting a wide net.
Recommendations to others considering the product:
Make sure you look at their integrations as it relates to your current and/or future tech stack. I'd also have a marketing person dedicated to creating specific email templates and sequences since they usually write better emails anyway. :)
Top Sales Engagement Platform
What do you like best about the product?
Sequences, Templates, Dynamic Variables, Call Recording
What do you dislike about the product?
Reporting logic & User Provisioning need improvement
What problems is the product solving and how is that benefiting you?
Outbound Sales Development - Using Outreach to manage our cold contacts and turn them into customers. Having sequences and templates allows us to accelerate the onboarding process
Great streamlined app
What do you like best about the product?
Sequencing tools are easy to use, and it is easy to clone campaigns
Support team always very quick to reply and helpful when they do
Support team always very quick to reply and helpful when they do
What do you dislike about the product?
Banner prompting LinkedIn linking is tricky to get rid of!
What problems is the product solving and how is that benefiting you?
Automated sales outreach
Essential to Success of Our Sales Team
What do you like best about the product?
I love that Outreach automates emails/call sequences for more efficient selling. We are able to set up email templates and streamline our communications. By automating and prioritizing all customer communications throughout the sales process, Outreach increases the productivity of our sales team. It empowers them to drive more leads, get more meetings on the books and meet KPIs/revenue goals. The integration with Seismic is another feature I love because our sales team can share all our assets ungated and we can still track who is viewing those assets and for how long. This gives us more insight into what assets are moving the needle.
What do you dislike about the product?
There could be better reporting and integrations. Right now, we are not able to export raw data from total usage.
What problems is the product solving and how is that benefiting you?
We are solving prospect management and making the process more efficient with automation. This tool saves our sales, marketing and customer teams a lot of time.
Recommendations to others considering the product:
I definitely recommend Outreach!
Good product and very helpful
What do you like best about the product?
automation and being able to do a little bit of filtering
What do you dislike about the product?
drafting email. every can get deleted in a clock
What problems is the product solving and how is that benefiting you?
connecting to 3rd party ex. ring dna, using zoom share screen and outreach being slower
Good for email automation
What do you like best about the product?
Relatively easy to use platform for one-to-many emails, works well with Salesforce.
What do you dislike about the product?
Being able to export data like "click rates" and "open rates" as a .csv file with contact name/info would make it much more efficient in terms of lead follow up.
What problems is the product solving and how is that benefiting you?
Cold outreach and automating follow up are the main focus, this platform can scale up interactability with quality prospects.
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