Outreach Sales Execution Platform
OutreachExternal reviews
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Sr. Director of Business Development
What do you like best about the product?
Ease of use and reporting - implementation and Outreach University
What do you dislike about the product?
Not to many things, only wish I could easily look someone up even if I did not have the exact spelling or company name
What problems is the product solving and how is that benefiting you?
much easier to report on activity also love the ability to automate emails
The Best All Inclusive Sales Tool
What do you like best about the product?
The amazing UX & workflow of calls & emails
What do you dislike about the product?
When I'm on a live call, another call rings instead of sending it directly to voicemail. This didn't happen before but now it is & that's annoying.
What problems is the product solving and how is that benefiting you?
Sales engagement, tracking prospects to a tee, bulk compose email
Best in class for sales engagement
What do you like best about the product?
Outreach has great integrations with Salesforce, Microsoft Outlook, and sales lead tools.
What do you dislike about the product?
The Outreach administrative user interface for setting up sequences and producing reports could use improvements. That's where it lags behind SalesLoft a bit. Creating and editing sequences can be a chore.
What problems is the product solving and how is that benefiting you?
Outreach is especially effective for inside sales and sales development prospecting. It helps you to implement a focused, discipline sales methodology and messaging with a tightly managed team. If you don't have a tightly managed inside team and sales methodology, with consistent reinforcement from the line managers, it's a lot tougher to realize success. Outside sales is particularly limited by how much benefit they can gain, because they aren't always in front of a screen and you can't track face-to-face interactions/follow-ups with a tool like this.
Recommendations to others considering the product:
Outreach compares favorably to SalesLoft, and really shines with its Outlook, Gmail, and calendar integrations. That's what makes it #1 for me. I would not recommend adopting a tool like this if you aren't prepared to integrate it fully into your sales methodology, training, and daily management practices. Without that, you will fail.
Strong Tool for Outbound Sales Organization
What do you like best about the product?
The way your Salesforce instance can be mapped on top of Outreach makes filtering very similar to building a report in SFDC, without the csv exports. In other tools I have used, I would have to rely on exports of reports in CSV files or through SFDC reports, then pushing them into the platform. This caused a lot of duplicate work and duplicate efforts when it came to sales Outreach. With the filtering being much stronger, I am able to replicate what would be a report in Salesforce in Outreach, while adding standard filters to ensure that the prospect we are targeting is only being targeted by one person, for example. The user interface is more advanced and easy to navigate once you get into the system in detail.
What do you dislike about the product?
There is not currently the ability to export raw data from total usage and use to analyze myself. An example is I want to see all sequences and where meetings are being booked. That is not able to be done on the macro level, just from sequence to sequence. Their reporting and analytics portion of the product is better than other tools I have used, and they are continually making product enhancements there, but being able to take the data and manipulate externally would be great.
What problems is the product solving and how is that benefiting you?
We are solving prospect management and organization with Outreach. This has allowed our team to do more selling-related activities and less administrative work. There is nothing worse than sales teams spending most of their days in non-selling activities. Outreach helps us eliminate that and ensure that we are targeting the best prospects. We have been able to better visualize rep activity and tracks communication and task completion by pushing back into Salesforce reports.
Recommendations to others considering the product:
Take the time to go through the implementation process before rolling out to the teams that will be using it. There are a lot of helpful tips, tricks and hands-on setup of best practices that we found valuable. Taking shortcuts to go live is not ideal. We were able to build out the tool to the level we needed to before going live and have made iterations on top of it as we have utilized the platform more.
Great Product - High time investment upfront for building
What do you like best about the product?
Prospecting functionality is unmatched - moving lead lists SFDC > outreach and automating email nurture campaigns
What do you dislike about the product?
Since it is contact based system, it makes it tough to manage accounts (with multiple contacts attached) once those accounts are closed/won. I definitely see more functionality on the SDR / AE teams than on the AM teams
What problems is the product solving and how is that benefiting you?
- Economies of scale in contacting leads and running targeted marketing campaigns by segmentation
- call volume across the AE/SDR teams has increased
- email tracking and auto logging in SF (great for when we have turnover, team can quickly catch up on an account)
- call volume across the AE/SDR teams has increased
- email tracking and auto logging in SF (great for when we have turnover, team can quickly catch up on an account)
Recommendations to others considering the product:
Be prepared to spend a lot of time upfront to have an effective launch. You probably need a salesforce developer. I tried to run our entire implementation as the Director of Sales and would not recommend it.
Great tool for outbounding and reaching out to prospects
What do you like best about the product?
Outreach is very helpful to create sequences for outbound and inbound approach. Sending meeting availabilities, standardization of meetings, templates and quick links for company videos. Overall great tool to have peace of mind with what should I do next? When should I follow up? Outreach helps with that!
What do you dislike about the product?
As any database integrations, sometimes we get duplicates or mis leading leeds. But my main issue is to bridge my phone when people call back via the platform
What problems is the product solving and how is that benefiting you?
Standardization of company approach
Scaling up sales team
Cadence of sales rep
Scoreboard
Scaling up sales team
Cadence of sales rep
Scoreboard
It's a powerful sales tool
What do you like best about the product?
I like the fact that outreach makes it easy to schedule follow-up activity for sales team members. Sequencing helps keep our team on track and helps keep our company top of mind as we can serve relevant content to prospects without the rep having to manually send it. The ability to use personalization in messages, and add your own custom variables is also very useful in making messages relevant to the audience.
The fact that it works with our salesforce instance and you can import contacts directly from salesforce is pretty great as well. Makes things much easier.
The fact that it works with our salesforce instance and you can import contacts directly from salesforce is pretty great as well. Makes things much easier.
What do you dislike about the product?
When we have turnover in our team, it's not very easy to change contacts who are active in sequence to their new owner. It IS possible to change who the emails are coming from, and to change the owner, but it isn't particularly easy to reassign if the rep who takes over the vacant territory doesn't take the whole territory. For example, if "Salesperson A" leaves who had Oregon, Idaho, and Utah in their territory, and we give Utah to "Salesperson B" and Idaho and Oregon to "Salesperson C," it gets pretty tricky. If there were some "territory change" batching operations that would be great!
What problems is the product solving and how is that benefiting you?
It's difficult for reps to stay on top of every single account and consistently touch every single lead with relevant messaging. Or they might have a contact they have good conversations with, and take them out of an automated sequence, but then forget to schedule a follow-up task for themselves. With outreach, that's easy, and they can do pretty much their whole job in terms of prospecting within outreach. So in that regard it's a great tool. It makes it very easy to stay on task and stay top of mind with your prospects.
Recommendations to others considering the product:
If you need to send html email, this isn't your tool. This is very good for messaging sent "From" your sales team to prospects. It's not a marketing tool. I would recommend having a 3rd party set up all of the connections to salesforce and getting some ongoing support for the first while you use outreach. It's very handy to be able to reach out to a 3rd party by phone and get support.
Best tool for our BDR team
What do you like best about the product?
Ability to sequnce quickly and easily and analytics of call insights (best time of day)
What do you dislike about the product?
There is still some manual duplication in SF
What problems is the product solving and how is that benefiting you?
Organizing BDR outreach cadences. Ensuring leads aren't being missed and time management.
Email Automation Simplified
What do you like best about the product?
Very intuitive, quick to set up, and does what you want. Reduces the amount of time reps spend on email and task creation by at least 10x, nothing else comes close.
What do you dislike about the product?
The reporting is not up to par with other solutions. They could use a better reporting suite to make it easier to gain insights and track progress.
What problems is the product solving and how is that benefiting you?
We are solving the problem of rep throughput and data hygiene. Outreach handles all task logging which puts time back in our reps' days and ensures we pass the data we want to see to our activity log.
Overall Outreach has really helped our SDR team handle all incoming leads from various sources
What do you like best about the product?
The way it takes the thinking out of the SDRs day about who to reach out to next and all the analytics it provides.
What do you dislike about the product?
The lag between getting from salesforce into outreach as well as the texting capability. It would be cool if there was an app
What problems is the product solving and how is that benefiting you?
Enabled us to reach out to 1000s of MQLs from all different sources with customized messaging and touch patterns
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