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External reviews

3,367 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Staffing and Recruiting

Great Platform for managing prospect outreach.

  • November 23, 2023
  • Review verified by G2

What do you like best about the product?
The tool is super simply and easy to use - incredible for call blitzs.

Really intuitive - best feature by far is the linkedin integration! It really enhances my outbound messaging to ensure prospects can be engaged with meaningful outreach.

Sequences and tasks derived from that are ideal - allowing me to effectively personalise my messaging to prospects.
What do you dislike about the product?
Analytics could be improved - to make it better for coaching and development.
What problems is the product solving and how is that benefiting you?
Managing our outbound sales engagement.


    Hariharan M.

Engagement at its best

  • November 21, 2023
  • Review verified by G2

What do you like best about the product?
Cadence creation and user interface is very smooth.
What do you dislike about the product?
I couldn't go to create multiple sequence for one lead, hard to run 2 campaign at single time for a lead
What problems is the product solving and how is that benefiting you?
Followup with customer , on time predictability towards sales and pipeline -


    Manufacturing

Best email automation platform

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
It has all the relevant stuff you need to automate emails as a sales person.
What do you dislike about the product?
Recent updates have not been good, feel like every update takes the platform in the wrong direction.
What problems is the product solving and how is that benefiting you?
Automates emails, sets up call and LinkedIn tasks.


    Julie C.

Great tool for managing sales contacts/pipeline!

  • November 16, 2023
  • Review verified by G2

What do you like best about the product?
I love that it's easy to stay organized and on track of daily sales activities. It also makes creating and tracking sequences a breeze! Couldn't do my job without it!
What do you dislike about the product?
I sometimes encounter errors when trying to bulk upload contacts from a CSV file.
What problems is the product solving and how is that benefiting you?
Easy to keep track of all sales activities and conversations, and measure the effectiveness of my work.


    Information Technology and Services

Solid Sales Automation and Intelligence Software

  • November 15, 2023
  • Review verified by G2

What do you like best about the product?
Outreach is great for gaining intelligence on customers and propsects and answering questions like "who is engaging with our content" and automate sales motions around that. I especially like the ability to see which propsects are opening our Outreach emails, both for customers at the top and bottom of our funnel.
What do you dislike about the product?
No outreach software can replace solid strategy. If your company doesn't have a clear, compelling value prop and call to action, no amount of automation is going to help you book and covnert more meetings.
What problems is the product solving and how is that benefiting you?
Managing outbound prospecting motions at scale. Doing this without a tool like Outreach would be a lot more challenging.


    Adit J.

Outreach's proactivity and simplicity is the best in industry

  • November 15, 2023
  • Review verified by G2

What do you like best about the product?
I've been using Outreach for the past 2 years, and I'm impressed! The simplicity of the tool is a game-changer. The task options are intuitive, making it easy to navigate and execute various outreach activities.

One standout feature for me is the sequences that send reminders. It's such a time-saver and ensures that important tasks never slip through the cracks. The personalization aspect adds a nice touch, making communication feel more genuine and tailored.

Additionally, the seamless integration with LinkedIn is a huge plus. It streamlines the process and enhances the overall user experience. Kudos to the Outreach team for creating a tool that truly understands the needs of its users. I'm looking forward to exploring more of its capabilities!
What do you dislike about the product?
While Outreach is generally user-friendly, the reporting features could use some improvement. The analytics are somewhat basic, and more in-depth insights would be beneficial. Additionally, occasional lags in syncing with LinkedIn can be frustrating. Despite these minor drawbacks, Outreach remains a solid tool for streamlined outreach and task management.
What problems is the product solving and how is that benefiting you?
It's the best outbound tool I use, right from tracking emails to outbound calling and the multiple calling options of using local numbers across regions is a game changer for my pick-up rates. I also track a lot of leads which helps my sales engagement as well.


    Mark F.

Great for a company with clean data but messy if not

  • November 14, 2023
  • Review provided by G2

What do you like best about the product?
Outreach has a great UI. Ease of use is top tier. Navigating your accounts and prospects is never easier!
What do you dislike about the product?
Scaling the sucess of certain cadences, sequences, templates, etc. is not accurate in my opinion.
What problems is the product solving and how is that benefiting you?
Outreach gives me the playbook to execute my plan of approach when connecting with my target accounts.


    Computer Software

very easy to use

  • November 14, 2023
  • Review provided by G2

What do you like best about the product?
the level of scalability / ux available for user
What do you dislike about the product?
can be buggy sometimes and if you are not an admin lack permissions
What problems is the product solving and how is that benefiting you?
outreach to prospects at scale


    James I.

Time Saver for Sequences

  • November 10, 2023
  • Review verified by G2

What do you like best about the product?
Amazing workflow potential, great way to fast track options
What do you dislike about the product?
nothing, great experience overall here !
What problems is the product solving and how is that benefiting you?
quick outreach to sequences


    Computer Software

Great product and even better support

  • November 09, 2023
  • Review verified by G2

What do you like best about the product?
I like the product and how it helps me in my lead generation. Lots of great features. But the thing I like the best about Outreach is the quality of their technical support. I'll fill out a support ticket and identifiy how it's impacting my business. After, I'll receive a timely response commensurate with how I identify the issue's impact on my business. But in all cases, the response is really quick. And the issue is resolved, or the question is answered, corrrectly.
What do you dislike about the product?
I'm with a small company. We don't have an IT Admin. So, I do it. I'ma also a user. The Knowlege Base is good. But I think it could be better. The good news is the suport is strong.
What problems is the product solving and how is that benefiting you?
We use Outreach for lead generation. We're using it in conjuction with tuning our website, matching up the email results with the website traffic and pages and videos viewed.