Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent outreach automation tool
What do you like best about the product?
- Intuitive interface
- Wealth of data captured and reported
- Powerful functionalities across the sales funnel to run AB testing and maximize effectiveness
- Excellent customer success team and customer service
- Great integration with dialer
- Wealth of data captured and reported
- Powerful functionalities across the sales funnel to run AB testing and maximize effectiveness
- Excellent customer success team and customer service
- Great integration with dialer
What do you dislike about the product?
- Takes dedicated resources internally to harness the full potential of the tool
What problems is the product solving and how is that benefiting you?
Saving our sellers' time, ensuring consistent messaging, continuously improve effectiveness of messaging
My experience with Outreach.io
What do you like best about the product?
High customization ability and great integration ability with Salesforce. Able to use as a dialer with local presence that is easy to toggle off and on. Able to transfer prospects in mid-sequence to another user. Assign different profiles to users. Very customizable with profiles and teams. The templates and the preview feature is super helpful to make sure users know the template will populate properly. The learning curve can be big but that is with any system that is highly powerful. The A/B testing feature is critical for us and most other users so having that at this juncture is a non-negotiable for us.
The guides online are typically quite good (when they are up to date) and the photos/gifs inside those guides are critical. Without those photos the guides would be half of what they are. Zoom has some of th ebest in class guides and I think Outreach is equal to or better.
The guides online are typically quite good (when they are up to date) and the photos/gifs inside those guides are critical. Without those photos the guides would be half of what they are. Zoom has some of th ebest in class guides and I think Outreach is equal to or better.
What do you dislike about the product?
Some of the custom file mapping is a bit complex and some of the guides I have referenced are out of date. I had to chat with a tech CS person (who was amazing) on how to map User Intergration IDs into SFDC and none of what he shared was in any guide. Some CS people just point to a document without really taking time to review the context of the ticket. There have been a few times where I have felt just brushed off when I had done the leg work to review the guides before submitting the ticket.
Yesware had a feature that allows users to input templates with highlighted blanks for variables that my team really misses. That would be a huge value add for us. The internal reports are good but they are lacking a bit of customization.
Our team likes to really drill down to understand call connect rate etc and some of that is hard to get per user in outreach. The managed package is quite poor becuase the internal reporting is stronger than most other sales engagements. That being said the managed packed with yesware was 10x better than outreach. I could get the same info from outreach but it involved a lot more work for customizing reports.
Yesware had a feature that allows users to input templates with highlighted blanks for variables that my team really misses. That would be a huge value add for us. The internal reports are good but they are lacking a bit of customization.
Our team likes to really drill down to understand call connect rate etc and some of that is hard to get per user in outreach. The managed package is quite poor becuase the internal reporting is stronger than most other sales engagements. That being said the managed packed with yesware was 10x better than outreach. I could get the same info from outreach but it involved a lot more work for customizing reports.
What problems is the product solving and how is that benefiting you?
We use outreach for sequencing, email tracking, templated emails, email drips, outbound call tracking, call recording, SDR call coaching, calling and prospecting for SDRs. Not much value yet for AEs. Kia in theory, should add value there but my guess is V1 will be a bit bare.
Outreach gives us more oopmh and allows SDRs to work almost exclusively out of Outreach. They do need to go into SFDC to perform a few tasks but many can be done directly through outreach.
Outreach gives us more oopmh and allows SDRs to work almost exclusively out of Outreach. They do need to go into SFDC to perform a few tasks but many can be done directly through outreach.
Recommendations to others considering the product:
It's a great tool, but there is no silver bullet. No single tool will solve all your problems and truth be told, tolls don't solve problems people do. Tools just provide the mechanism or system to try and make it scalable. That being said, there is a reason Outreach is an industry leader. Be clear about what you need and ask good questions. Then know that once you get in, even with all they have, there will be gaps. That does not mean it's the right solution for you. Make sure all your users know that as well - nothing is perfect.
Great platform for sales
What do you like best about the product?
Outreach is an excellent tool for streamlining and tracking sales communication. You can keep track of tasks, and the Salesforce integration is good for keeping track of accounts and syncing your discussions with prospects.
What do you dislike about the product?
My sales team seems to have somewhat of a hard time learning the platform.
What problems is the product solving and how is that benefiting you?
Tracking communications, saving time with the option to mass add prospects into sequences, being able to nurture prospects over long periods of time
Life-changing platform for SDR outreach
What do you like best about the product?
Out of all the sales/email automation platforms I've used, Outreach is my favorite because of its power and features. It's the most customizable for email sending, dynamic fields, sequence building, and prospect stages. Our sales team needs a tool like Outreach to effectively prospect and do outbound outreach. My favorite feature is sorting tasks by "most engaged prospects."
What do you dislike about the product?
We've had some problems with email deliverability and emails landing in spam, but I'm not sure if it's because of Outreach's servers or our own domain reputation. Outreach's support hasn't been very helpful with addressing our issues or making recommendations.
What problems is the product solving and how is that benefiting you?
We're reaching out to more prospects than ever before with automated emails, calls, and LinkedIn, and tasks help us focus on what's important. We use a combination of manual and automated sequences to add personalization to our campaigns.
Great tool to scale your business and manage multiple campaigns
What do you like best about the product?
I love how you can have multiple sequences with unique analytics per sequence. The real-time results allow you to modify and implement new strategies to overall achieve your goals as a company.
What do you dislike about the product?
The integrations are tough to get a handle on and troubleshooting them does need some expert support at times.
What problems is the product solving and how is that benefiting you?
Mass outreach to customers all over the world. Having consistent follow-up is helpful to nail down meetings. It allows you to keep working when you fall asleep and helps you appear more productive.
A flexible system for sales teams
What do you like best about the product?
The system is fairly configurable, with many options for call/email sequences & cadences and so many customizations to track!
What do you dislike about the product?
Everything is "siloed" - it isn't a system designed for multiple sales reps to share contacts/prospects easily - if Joe has a "sick day", having Phil take over his dials can be a bit of a trick.
What problems is the product solving and how is that benefiting you?
We are able to organize prospects and dial en masse for a variety of customers using this system - it helps us track easily across a huge spectrum of customers and sequences.
Outreach has been a great transition. Reps have been thrilled with engagement features!
What do you like best about the product?
The ability to create sequences and automate
What do you dislike about the product?
An easier way to integrate into Salesforce, there were a lot of moving pieces to make sure mappings are fully synced
What problems is the product solving and how is that benefiting you?
Prospecting with tailored messaging and importing data into Outreach from Salesforce.
Flexible, extensible sales tool
What do you like best about the product?
Ease of use, integrations, ROI, roadmap & innovations
What do you dislike about the product?
Reporting has improved recently but is could still be much more robust. Would like to see tighter integration with Salesforce to improve customer journey management.
What problems is the product solving and how is that benefiting you?
Outreach provides our sales and sales development teams with tools to orchestrate communication with prospects. It allows for scheduling, a/b testing, and a lot of integrations that allow for meeting scheduling, gift delivery and communication beyond email and phone. Some of the benifits include the ability to scale communications, automate the orchestration and leverage Outreach data in other systems like CRM and MAP.
Recommendations to others considering the product:
Put together your list of requirements, stack-rank them and then compare to all vendors in consideration. Get a demo of your required features from a solution engineer.
Gives excellent analytics, but has ways to go to maximize the platform.
What do you like best about the product?
Analytics on email open, clicks, and leads generated, and phone call analytics of voicemails, referrals, leads generated, etc.
What do you dislike about the product?
Support is slow, there is functionality missing that makes it a bit clunky, and there have been a lot of issues with Voice.
What problems is the product solving and how is that benefiting you?
Knowing where our time is best spent prospecting. We can spend our time more efficiently in generating leads for the sales team.
Satisfied user - with a lot more to learn!
What do you like best about the product?
It has everything - organized workflows, call recording, email open rates, team statistics
What do you dislike about the product?
Once you've begun using the tool, it's challenging to "restart" - we've been working with Outreach 2+ years and have grown/changed a lot as an organization and I wish there were better ways we can re-orient the tool or be supported by outreach professional services to do so.
What problems is the product solving and how is that benefiting you?
Our entire sales development organization exists on outreach! So all of the benefits of a well organized sales dev team have been found
Recommendations to others considering the product:
Spend time on the implementation! It can be cumbersome, but you will be grateful that you've set the tool up well months and years later.
showing 601 - 610