Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Easy Automated Outreach, with Analysis
What do you like best about the product?
sequences, reports, integrations, performance metrics, workflows, all-in-1-place
What do you dislike about the product?
some sequencing issues ("active in another sequence" errors), not always easy to find support answers on-the-fly, not easy to differentiate positive vs negative sequence responses
What problems is the product solving and how is that benefiting you?
scaling outreach, tracking responses, A/B testing, visualizing data
Recommendations to others considering the product:
take time to show/train your users the variety of functions available as there are so many!
It's a great platform but really needs more QA folks to help with bugs.
What do you like best about the product?
It's very easy to use. It's intuitive and easy to teach others how to use it.
The idea behind the platform is actually pretty genius.
The idea behind the platform is actually pretty genius.
What do you dislike about the product?
BUGS! So many bugs. I'd suggest more QA folks to help with this. Not a fan of support, I can go days without my tickets getting answered. Also should have phone support available.
What problems is the product solving and how is that benefiting you?
We need to send emails out to folks that have lagged on our application process. The open rates/deliverability and ease of use are unmatched.
Recommendations to others considering the product:
It's easy to use and does what it's was built to do. Does have some bugs that will make it frustrating at times to use.
Great Enterprise Solution
What do you like best about the product?
There are very few issues compared to other solutions. Can have lots of things moving together at once. Great salesforce plugin.
What do you dislike about the product?
I'd like better reporting and data integration features. More customization around dynamic sequences- adjust the sender, who is cc'd, have different steps come from different mailboxes, etc. Improve outlook plugin.
What problems is the product solving and how is that benefiting you?
Outreach gives us the ability to stay on top of our prospects, customize, and follow up at scale.
Tool you can't live without
What do you like best about the product?
workflow, variables, reminders for followup
What do you dislike about the product?
search filters, need better reminder in gmail
What problems is the product solving and how is that benefiting you?
We are reaching more prospects with customized messaging. We are able to limit the amount of time it takes to follow up with targets
Recommendations to others considering the product:
Best tool on the market. Some quarks with workflows but nothing can match their capabilities
Outreach has helped streamline outbound sales.
What do you like best about the product?
Customization and UI stand out. But the capabilities are endless which allows you to get creative.
What do you dislike about the product?
Can be slow and have a tough time with mapping of linkedin profiles sometimes.
What problems is the product solving and how is that benefiting you?
Automating outbound sales -- saves a bunch of time and energy. Allows the team to work on more strategic things.
Time saver!
What do you like best about the product?
I like how it syncs to my gcal, I can share emails with my colleagues
What do you dislike about the product?
It blocks people from being in 2 sequence
What problems is the product solving and how is that benefiting you?
Efficiency
Recommendations to others considering the product:
Onboarding is not great - a lot of it will be left to yourself to figure out otherwise great tool
Most user friendly
What do you like best about the product?
Outreach is very user friendly and easy for our users to learn, understand, and use. It syncs easily with Salesforce, and when there is an issue, it is very intuitive on what the issue is and how to fix it.
What do you dislike about the product?
There seems to be more nuances than I'd prefer, and I have to reach out to Support for assistance to fix or refresh something. Support is very responsive.
What problems is the product solving and how is that benefiting you?
We are able to use email templates to standardize our messaging. We can see who is interacting with our outreach and it easily moves the contacts through the sequences. Automating this helps the team stay organized, helps with reporting, and frees up the team for other valuable tasks.
Recommendations to others considering the product:
Use the knowledge base!
Great tool to empower your SDR Team
What do you like best about the product?
Outreach is simple to use and has a lot of functionality. I don't think we've scratched the surface of everything we could do with it but it's a great way to maximize the effectiveness of your SDR team. From the booking features to the tracking metrics it's great.
What do you dislike about the product?
I wish it worked more closely with some of our other data tools and CRMs for the sales team.
The call tracking could be a bit more refined.
The call tracking could be a bit more refined.
What problems is the product solving and how is that benefiting you?
We needed to find the best way to assign accounts to the SDR team and get meetings booked for our AEs. Being able to categorize these accounts and track data was important.
The call tool and other features like emailing and LinkedIn capabilities are great.
We've been able to pair this with Orum to maximize our results and hit record months of booking.
The call tool and other features like emailing and LinkedIn capabilities are great.
We've been able to pair this with Orum to maximize our results and hit record months of booking.
Great Product
What do you like best about the product?
The tool helps us automate communication and sales processes. Good customer support as well.
What do you dislike about the product?
Can't really think of anything. The product certainly isn't cheap as far as the cost.
What problems is the product solving and how is that benefiting you?
Automating communication with prospects and current clients, which saves time.
Excellent results improving response rates
What do you like best about the product?
Our marketing team has seen amazing results in the short time we've been using Outreach to help generate warm leads for our sales team. It has been a game changer for how we target prospects!
What do you dislike about the product?
Getting locked out of gmail for sending too many emails, we utilize the throttle setting but still keep running into issues with this.
What problems is the product solving and how is that benefiting you?
Generating leads
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