Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach is key to an organized outbound sales strategy
What do you like best about the product?
The integration with Salesforce is extremely helpful. Love the ability to be able to organize my contact view dashboard as well.
Any organization looking to ensure an organized outbound strategy, and ensure consistent follow up needs Outreach.
Outreach Everywhere makes it easy to multi-task and ensure I can have everything I need to make a successful outbound call - and pull in contacts, accounts and opportunties easily from SFDC.
Any organization looking to ensure an organized outbound strategy, and ensure consistent follow up needs Outreach.
Outreach Everywhere makes it easy to multi-task and ensure I can have everything I need to make a successful outbound call - and pull in contacts, accounts and opportunties easily from SFDC.
What do you dislike about the product?
It'd be great to be able to see any call notes in the actual prospect or account notes rather than needing to click into specific calls to see them.
Occasionally I have issues with calls dropping / not recording, but it isn't frequent enough to be an issue.
Occasionally I have issues with calls dropping / not recording, but it isn't frequent enough to be an issue.
What problems is the product solving and how is that benefiting you?
A major problem for busy Account Executives is the in inefficiency of jumping off a demo into outbound calls/emails. Outreach solves that problem by prompting my upcoming tasks, sequences and providing engagement analytics to help focus on the most engaged, hot leads.
The analytics also help me strategize my pipeline generation blocks to be as efficient as possible.
The analytics also help me strategize my pipeline generation blocks to be as efficient as possible.
Awesome tool to help sales reps stay organized and not get caught in the weeds of a CRM.
What do you like best about the product?
Very easy for SDR/ADMM team to get going right away on tasks, calls, and emails. One tool for them to not have to waste a lot of time looking up who they should be calling or reaching out to that day.
What do you dislike about the product?
Not a great tool for existing prospects or prospects you want to re-engage. It's sad because the tool works incredibly well, it would just be nice if that part was smoother.
What problems is the product solving and how is that benefiting you?
Making inbound and outbound so simple for our SDR team. All they have to do is log in and start dialing.
Pretty solid sales platform with room to improve
What do you like best about the product?
Outreach has all the right features you need to create and use an effective business development program. The sequence, template, and snippet features seem basic but are done really well and make workflows a lot easier and save a lot of time. The engagement tracking features are a plus, as well as the ability to have certain events get triggered based on the engagement of a prospect. The calling feature is pretty robust as well, haven't encountered very many issues there. It also integrates seamlessly with a lot of the other tools we use like Salesforce and LinkedIn Sales Navigator. This is all from the perspective of someone in a BDR role, so I can't speak to the features for closing roles and customer success.
What do you dislike about the product?
There are some clunky UX issues, like you're not able to create a one-off email from the quick actions page. There are some filters for organizing prospects and accounts that I'd like to see added, and you don't have the same filters available for prospects and accounts as well. Additionally, I'd like to be able to see the actual engagement score of prospects, rather than having to scroll through their activity log and count up for myself how many opens or clicks they have.
What problems is the product solving and how is that benefiting you?
It makes our biz dev process much easier and saves a ton of time. I'm finding new tools to use even 10 months into using the platform and only getting more adept with using it. Main benefits are saving time and effort.
Outreach Review
What do you like best about the product?
I love the email sequence building and how you can send auto and manual emails.
What do you dislike about the product?
I dislike how it's not as intuitive as other platforms. Training is definitely a must.
What problems is the product solving and how is that benefiting you?
I do not have to send follow-up emails, and it does that for me.
Recommendations to others considering the product:
Excellent tool; make sure you are provided some training since the interface can be a bit confusing.
Outreach is easy to use and allows you to follow up with new prospects on a consistent cadence
What do you like best about the product?
It is easy to create sequences that auto-populate salesforce fields, allowing your sales team to move quicker and deploy messaging that seems custom.
What do you dislike about the product?
The data and reporting could be more robust. You don't get a lot from their analytics
What problems is the product solving and how is that benefiting you?
Consistently following up with prospects, making sure every prospect is receiving multiple touch points.
Fantastic for outbound prospecting
What do you like best about the product?
outreach is super slick for managing cadences, setting up "sequences", managing contacts, and generating meetings. Our company evaluated SalesLoft but thought Outreach was a superior product.
What do you dislike about the product?
There's so much you can do (and so many analytics) it can take a few weeks to get up to speed and a few months to become really proficient, but eventually once you have the hang of it it's a huge time saver.
What problems is the product solving and how is that benefiting you?
The main problem is inefficient contacts with customers, and this tool helps us reach customers at scale while still personalizing the messaging to each individual or account. I don't think I could reach as many prospects or customers without Outreach.
The best sales engagement platform
What do you like best about the product?
I like everything about the platform. It has all the capabilities and automation needed for making the lives of SDRs easy. The best I like about Outreach is its ability to automatically pick local numbers as of prospects when dialed. I don't have to worry about what number I should be calling based on their location. It gives me an instant view of the performance of my sequence, open/click rate ability to perform A/B test, and gives me complete control over my activities. I can either create a manual or completely automate tasks based on my discretion. It picks up the time zone of the prospects so I need not worry about ringing them at the wrong time and suggests the tasks to be performed at the apt time of the day. Totally recommend it to anybody who's still living in the world of manually tracking and managing daily outreach engagement activities. I have been using it for 5 years now and was never disappointed. Just go for it and you will 5X results!
What do you dislike about the product?
There is nothing I dislike about the platform. However, it would have been better if it didn't have the limitation of adding just 2 mailboxes per user. However, that's not a major deal-breaker, that doesn't impact in any other ways. Their Email support is slow at times so they need to work on it as at times they reply to your logged tickets in 5-7 days and when we look for the resolution on performance of the product, we expect them to get back in a few hours than in days.
What problems is the product solving and how is that benefiting you?
It automates my daily prospecting activities be it sending out email at the right time, getting reminded of my activities based on the sequences I built or reports on open, click, bounce rates etc. It gives me an instant view of the performance of my sequence, open/click rate ability to perform A/B test, and gives me complete control over my activities. I can either create a manual or completely automate tasks based on my discretion. It picks up the time zone of the prospects so I need not worry about ringing them at the wrong time and suggests the tasks to be performed at the apt time of the day.
Recommendations to others considering the product:
Totally recommend it to anybody who's still living in the world of manually tracking and managing daily outreach engagement activities. I have been using it for 5 years now and was never disappointed. Just go for it and you will 5X results!
I don’t want to leave a review
What do you like best about the product?
good engagement insights, increases productivity
What do you dislike about the product?
Mostly that management doesn't understand it and quits hampering us
What problems is the product solving and how is that benefiting you?
Prospect based on persona and engagement history
Outreach is a necessary tool
What do you like best about the product?
There are a lot of things about Outreach that I like. I use it for pretty much everything, and I use it daily. I use it for email marketing and calling prospects. With Outreach, I keep track of my tasks for the day, making it easy to see what I need to do. The phone functionality part of Outreach is fantastic as well. I have my phone number through Outreach, and it functions as my work number. I can also keep track of which sequences that my prospects belong to. The functionality of Outreach is probably the thing that I like the most about the Software.
What do you dislike about the product?
There wasn't anything significant that I dislike about Outreach. We have a few integrations with Outreach and other tools. The only thing that I can think of is that when I'm using another device and outreach, it automatically loads a prospect that I'm looking at on another tool. Also, Outreach is a bit more complex than I thought it was going to be. As a new user, it took me a little bit of time to figure out how to use it well.
What problems is the product solving and how is that benefiting you?
There are a lot of problems that Outreach solves. It is an all-in-one tool that you can use for email, calls, marketing, tasks, and more. I had never used Outreach until I started working at my new job, and I have to say that I like the software. The benefit of Outreach is that you don't need a lot of other tools besides Outreach.
Recommendations to others considering the product:
Outreach is one of the best tools that I have ever used and I really don't want to go back to using another Software.
Advanced marketing management software
What do you like best about the product?
Email and telemarketing strategies that drive sales are successful and simple to implement. At a previous job, I used Outreach to make the workflow much more effective. When I have a contact list that doesn't need an answer, I use Outreach in my current customer service job to send messages (such as webinar messages). If a response is required, the majority of people I send have other team members, but Reach also isn't planned for collaboration.
What do you dislike about the product?
The conference functionality is less useful because not everyone in the staff uses Outreach. Some connect settings are a little confusing at first, but you'll get used to them.
What problems is the product solving and how is that benefiting you?
Our meeting scheduling process at Robinson has become much more effective thanks to pipeline management, task management, large-scale dedicated emails, and qualitative data in CRM.
Recommendations to others considering the product:
Before you begin, make a list of what you want to sync, what custom fields you want to generate (and in what order), and double-check that the sync process between Outreach and CRM is working properly to avoid having incorrect data in both systems.
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