Outreach Sales Execution Platform
OutreachExternal reviews
3,481 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful marketing automation
What do you like best about the product?
Outreach offers me a huge help in dealing with B2B marketing automation and lead management processes with higher efficiencies. Apart from this I really love its marketing and sales features that help me in deploying and handling my issues and also to make my company’s revenue and also to improve its efficiencies to a greater extent. Overall its Customer support is also providing efficient services.
What do you dislike about the product?
Its steep learning curve and intuitiveness is very poor and it took a long time to seek out what things are where. There are certain limitations within automation rules for several variable updates.
What problems is the product solving and how is that benefiting you?
Dozens of features that it provides few of them are my most favorite because they support me in any type of condition like it gives relevant insights from the CRM data from which I can easily build intelligent and more targeted campaigns. Also I can make these campaigns more effective in creating new leads and speeding up my sales cycle. Moreover, this platform enables me to create the exact customer experience that I want through flexible and powerful software.
Recommendations to others considering the product:
Outreach is best designed for those companies which want to interact with multiple sources out on different levels and to an array of individuals. The reporting systems of this software have unparalleled ability to plan several campaigns within the program.
Makes contact with prospects a walk in the park.
What do you like best about the product?
i can set up a sequence for a prospect and not feel like they won't slip through the cracks. What probably a big game changer is being able to see when your email has been opened, in real time.
What do you dislike about the product?
Having to have a contact in the upload to set the prospect into a sequence. There may be something that I'm missing when uploading the CSV, which would sound about right.
What problems is the product solving and how is that benefiting you?
Sometimes bulk uploads are a hassle but it may be a user error. Other than that, hard to think of something I have a problem with using Outreach,
Recommendations to others considering the product:
Not only is it great for tracking calls and emails but it is wonderful to help keep your day planned out and keep you on track.
Good solution, easy to use in all ways, but the reporting could be a lot better
What do you like best about the product?
The simplicity of sequence creation and content collaboration. I also really like the chrome extension to help me make calls when I'm inside Salesforce or other systems a like.
What do you dislike about the product?
reporting on specific things is very hard to do. The reporting feature, in general, doesn't provide much insight.
What problems is the product solving and how is that benefiting you?
Maximizing my reach when outbounding. It's also a great tool to use as an autodialer since its an extension inside of Salesforce as it logs calls and emails the moment you send them.
I take a more personalized approach in my outreach to prospects but I wouldn't be nearly as successful in booking new meetings if it wasn't for Outreach's ability to send out hundreds of emails at once that have a somewhat personalization feel.
I don't utilize all the functionality for personalization so I'm sure I could even maximize what I'm already doing.
I take a more personalized approach in my outreach to prospects but I wouldn't be nearly as successful in booking new meetings if it wasn't for Outreach's ability to send out hundreds of emails at once that have a somewhat personalization feel.
I don't utilize all the functionality for personalization so I'm sure I could even maximize what I'm already doing.
Recommendations to others considering the product:
I think it's pretty obvious that there are two solutions you should consider when looking for Sales Automation/Enablement solutions like Outreach - I'd recommend getting Outreach or Salesloft.
However, there are some smaller players that are up and coming that I don't know much about.
However, there are some smaller players that are up and coming that I don't know much about.
Great tool
What do you like best about the product?
Sequences are easy to build out / replicate / share amongst our team(s), the dialer is generally pretty reliable, task management is simple, syncing up prospects to/from Salesforce is simple, etc.
What do you dislike about the product?
Takes a pretty long time to hear back from their support team regarding any specific inquiries...
What problems is the product solving and how is that benefiting you?
Our SDRs live inside of Outreach... Calls/emails/tasks/sequences/prospects are all managed directly through the tool.
Outreach: Organization and Sales
What do you like best about the product?
I really enjoy that Outreach helps me to keep my sales cycle and timelines put together in an organized fashion. No matter what your product or service is, it's helpful when making a conscious and strategic effort in reaching out for sales. The fact that it integrates with our SalesForce CRM is great as well because it's seamless and quick and will log all activity under both platforms. Further, I especially enjoy the feature with emails.
What this feature allows for is insight as to when it's opened, how many times the email is opened, where it has been opened (especially helpful when selling to companies who travel for business) and it will even tell you whether the email was opened on a computer or mobile device! It really has been game changing for my sales process.
What this feature allows for is insight as to when it's opened, how many times the email is opened, where it has been opened (especially helpful when selling to companies who travel for business) and it will even tell you whether the email was opened on a computer or mobile device! It really has been game changing for my sales process.
What do you dislike about the product?
Unfortunately, I think there are some occasions where the program (which is designed to automate some of our sales processes) won't recognize when we've shut off a sequence or an automatic outreach and unfortunately that sometimes makes things awkward.
For example, say I've managed to make contact with a decision maker and have then scheduled a meeting with them. I go and turn off the sequence however it continues to send out an email that may seem irrelevant to the POC because we're already planning on speaking at a later date. It seems that the tech sometimes lags or doesn't recognize to not send out an auto populated email. That's mostly it though.
For example, say I've managed to make contact with a decision maker and have then scheduled a meeting with them. I go and turn off the sequence however it continues to send out an email that may seem irrelevant to the POC because we're already planning on speaking at a later date. It seems that the tech sometimes lags or doesn't recognize to not send out an auto populated email. That's mostly it though.
What problems is the product solving and how is that benefiting you?
I'm able to maintain an organized and strategic approach in my sales cycle. It helps me remember when to reach out to some folks as well as being able to put them in sequences that scientifically let me know the chances of getting a specific persona on the phone or to receive a reply in emails.
It also allows you to filter your prospects by their engagement level. Say someone has opened an email 4 times in the past hour but it was an email from a month ago or something of the sort, when I filter my prospects in this regard and I see this, that tells me to give them a call or send them another email as I'm more likely to gain their attention as they look at my previous email. They're thinking about me at that moment in time so it's time to reach out!
It also allows you to filter your prospects by their engagement level. Say someone has opened an email 4 times in the past hour but it was an email from a month ago or something of the sort, when I filter my prospects in this regard and I see this, that tells me to give them a call or send them another email as I'm more likely to gain their attention as they look at my previous email. They're thinking about me at that moment in time so it's time to reach out!
Outreach makes helps me be productive
What do you like best about the product?
I love that it keeps me organized and on task. I can personalize messages, but it helps me keep my contacts straight and ensures I don't forget my follow up. It's efficient - I can go through my tasks quickly and keeps my focus.
What do you dislike about the product?
The features that make Outreach so valuable and easy to use aren't always apparent. Snippets vs templates, call triggers, etc. I feel like aren't really shown during training for new hires. I know that is on the individual companies, but maybe the CSMs or a welcome email to new users could give a rundown of beyond the basics.
What problems is the product solving and how is that benefiting you?
The problem of losing track of contacts and missing follow up are being solved with Outreach. I've realized how taking a few seconds to create a task or create a snippet or template can yield amazing outcomes.
Organizing your outbound and making it easy
What do you like best about the product?
I love how Outreach allows me to categorize and target specific prospects by organizing tasks and sequences for easier outreach. Also, it's connectivity to Salesforce is crucial.
What do you dislike about the product?
Making future tasks link with Google Cal
What problems is the product solving and how is that benefiting you?
I'm solving my outbound efforts by having one CRM tool that helps me track my progress.
Solid email tool, decent phone one
What do you like best about the product?
Email capabilities are well done and user friendly
What do you dislike about the product?
Phone capabilities are limited and need some work
What problems is the product solving and how is that benefiting you?
Allowing more contacts to each lead I reach out to
Powerful sales tool
What do you like best about the product?
I've used Outreach for a few years now, and it's great in terms of being able to automate your sales outreach, but do so in a more personalized way. It's nice being able to have a number of different templates within a single step, so that I don't have to create a number of different sequences.
What do you dislike about the product?
There are nuances that have been frustrating. For example, there have been API outages that don't allow you to send. Sometimes I can't push an email through the schedule I've created for a sequence, though I need to.
What problems is the product solving and how is that benefiting you?
Automating cold outreach nurture campaigns.
Recommendations to others considering the product:
It's a powerful tool that's earned majority of market share for a number of reasons. However, there are several tools worth considering that up and comers. I recommend performing due diligence to ensure that Outreach is the right solution for you.
Good prospection tool that works !
What do you like best about the product?
Easy import of your contact into the system, user friendly interface & effective tracking of leads behavior
What do you dislike about the product?
The way tasks are set could be more optimized - setting new hours to calls for example when prospect don't answer
What problems is the product solving and how is that benefiting you?
Solving which prospect pay attention to your messaging and knowing where to focus
Recommendations to others considering the product:
Efficient software that works !
showing 781 - 790