Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach Review
What do you like best about the product?
Managing all of my contacts that I need to email in an outreach campaign
What do you dislike about the product?
Tracking some of my contacts and the ability see where they are in a sequence.
What problems is the product solving and how is that benefiting you?
Sales outreach
Enterprise AE
What do you like best about the product?
Outreach eliminates redundant work (follow ups, FAQs, resource links) from a sales persons day to day, it also allows you to collaborate with your BDR to build out multiple step cadences that give you more control over their outreach to your target customers.
What do you dislike about the product?
Highly Dislike there is no toggle on or off button in gmail per send, this makes it very annoying when switching between internal and external email.
What problems is the product solving and how is that benefiting you?
More effective sales outreach, more time to focus on revenue driving activity, more metrics to tweak outbound efforts.
Great tool
What do you like best about the product?
easy to use, dialer is great, sequences are awesome, integrations are awesome, etc.
What do you dislike about the product?
no conversation intelligence software built in, no "live listening" built in
What problems is the product solving and how is that benefiting you?
all of our SDR-related tasks/outreach is done through Outreach
Recommendations to others considering the product:
do it! much better than salesloft
Using Outreach for Sales
What do you like best about the product?
I love the ability to sequence multiple users.
What do you dislike about the product?
One of the things that is frustrating is long load times.
What problems is the product solving and how is that benefiting you?
I am using outreach for my sales efforts. It helped me reach people at scale.
Recommendations to others considering the product:
Great deal for the price.
Reliable product that's come a long way in a short time
What do you like best about the product?
It's powerful across a full sales team. Great to be able to have oversight and look into teams or individuals. Being able to test email and subject copy faster.
What do you dislike about the product?
Support often takes too long to reply, so you spend a bunch of time yourself figuring it out instead of having someone reply in a timely manner.
What problems is the product solving and how is that benefiting you?
Sales, account management.
Solid mass email software.
What do you like best about the product?
Good UI, allows for mass semi-custom emails.
What do you dislike about the product?
Variable language should be the exact same formatting as excel.
What problems is the product solving and how is that benefiting you?
Trying to reach a massive amount of prospects. It has allowed me to do that.
Untapped Potential
What do you like best about the product?
I love the ability to coordinate with my Sales Development Rep, we can set tasks, and work collaboratively to have his sales sequence go off without a hitch.
What do you dislike about the product?
We don't quite have it talking correctly to Salesforce yet, so there is some double entry if you put notes in to outreach they don't some in to SF but it works fine the other direction.
What problems is the product solving and how is that benefiting you?
Easy coordination between teams, as well as being able to keep clear records and terrific task management
Recommendations to others considering the product:
Make sure it's implemented correctly, like anything else if you take the time to set it up right it will be good. If you skimp on the training it's not useful.
Best way to improve your touch process.
What do you like best about the product?
Ability to create and easily manipulate touch process to ensure that your team is unified in the way they connect with clients.
What do you dislike about the product?
The sync with SFDC does not allow for much customization. If you don't pay attention to set up, it can really throw your tasklist incorrectly.
What problems is the product solving and how is that benefiting you?
We have used it to ensure that our touch process is universal across the board, which helps us better understand what works, and what doesn't.
Very Powerful Automated Outreach Platform
What do you like best about the product?
Limitless capabilities; UI is incredibly easy to navigate and use with very little direction
What do you dislike about the product?
Have to be a power user to be able to maximize full value from the platform - in terms of absolute/sophisticated automation
What problems is the product solving and how is that benefiting you?
Customer Success at high volume
Amazingly simple, yet complex tool for the sales team to communicate with clients better
What do you like best about the product?
Templates. Snippets. Sequences. Integration with SalesForce. A/B testing. Data output. You name it, Outreach did a wonderful job making the lives of account and customer success managers easier at Guidebook. Automation is king in todays world, and Outreach allowed us to upload lists of clients up for renewal into a sequence with steps. Then it was hands off from there.
What do you dislike about the product?
Issues arose when Outreach was opened within Gmail for whatever reason. The side bar had sizing issues within Gmail.
The to-do list (or whatever it was called) was ignored by me. I think because it seemed disorganized.
Nothing that would steer me away from using the product. These minor issues could have been brought up to the Outreach support team, which I never did. Others on my team did, and heard support handled those requests.
The to-do list (or whatever it was called) was ignored by me. I think because it seemed disorganized.
Nothing that would steer me away from using the product. These minor issues could have been brought up to the Outreach support team, which I never did. Others on my team did, and heard support handled those requests.
What problems is the product solving and how is that benefiting you?
I was able create personalized emails through a sequence, while A/B testing to see which messages were opened and replied to more. This wasn't the case with the older sales engagement platform. Or, it was much harder to do.
Recommendations to others considering the product:
If you have a sales team and feel they are doing too much, you need a sales engagement platform. Or, if you have a platform that isn't cutting it or complicated, try to set up a demo with Outreach to learn more.
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