Outreach Sales Execution Platform
OutreachExternal reviews
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Outreach helps me stay organized at work!
What do you like best about the product?
I love that it keeps track of all my calls and e-mails I need to make. If I need to make give a customer a call/e-mail back multiple months from now, I can make a task right away in Outreach and it will remind me those months later so I don't need to worry about setting reminders on an alternative platform.
What do you dislike about the product?
There tends to be technical issues that arise frequently company wide. My company has consistently had the issue of our calls logging in salesforce which is really important for us to be evaluated and measured by management, and this seems to be a frequent issue.
What problems is the product solving and how is that benefiting you?
Problems of disorganization or inconsistency across the sales team. I never forget to make a follow up task and never forget to follow-up with a customer when they asked me to. Very beneficial to those who have a large amount of customers they are contacting every day and needs a way to stay organized with follow-ups.
Outreach
What do you like best about the product?
Insights and ability to schedule mass emails
What do you dislike about the product?
Limited features and sometimes very slow
What problems is the product solving and how is that benefiting you?
Prospecting organization
Powerful sales automation tool
What do you like best about the product?
It has a very user friendly interface. I especially like that it will auto-generate call tasks for prospects that have high engagement rates.
What do you dislike about the product?
Limited functionality for automating transitions between sequences (can't auto-route to one sequence vs another based on engagement).
What problems is the product solving and how is that benefiting you?
Outreach tracks all automated emails and one-off emails as well, allowing for meaningful engagement tracking across the board in the same platform.
Powerful tool - Good functionality...excited to discover more
What do you like best about the product?
Ability to send custom content at scale and with efficiency writing back to CRM
What do you dislike about the product?
A ton of functionality, can be overwhelming just getting started.
What problems is the product solving and how is that benefiting you?
Ability to maximize my time. I've been able to increase my outbound campaigns tenfold by creating a single template and reusing it with minor modification.
Recommendations to others considering the product:
Understand the power and the benefit of the tool. Make sure your people do. If your team isn't "bought in" it may fail miserably. Make good use of the tutorials & support.
Review
What do you like best about the product?
Outreach is very user friendly, making it a very easy process to organize ones entire day through the platform.
What do you dislike about the product?
The tracking of opened messages is not always accurate, and theo open rate can also be misleading at times, as forwarded messages count as opens.
What problems is the product solving and how is that benefiting you?
It has helped me completely organize my day.
Great product
What do you like best about the product?
Amazing reporting metrics. Intuitive sequence building
What do you dislike about the product?
Not much. Outreach has done a great job answering the call of requested features
What problems is the product solving and how is that benefiting you?
Monitoring and regimenting sales reps. Real time analytics
Recommendations to others considering the product:
Do it. Best in class
Can't work without it
What do you like best about the product?
Outreach makes follow-up and task prioritization very easy with its friendly UI and functional automation. Sales prospecting requires a healthy mix of activity and creativity - both which can be monitored and improved through visual metrics and data to support it.
What do you dislike about the product?
Understanding how to organize sequences and optimize A/B testing can be a bit tricky to understand at first. There are also so many different little tools within Outreach that weren't apparent to me until I was told about them from colleagues that have used it for years - small nuance but perhaps on-boarding could have improved there.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay productive and reminds me of when to follow-up.
Has all the functionality - not so intuitive
What do you like best about the product?
I like that you can create multiple Sequences and add prospects as you continue to scrub and source ideal accounts/contacts to reach out to. I like that in the Outreach.io interface there is an integration with Owler which shows you competitors, industry-relevant information, funding, etc. I also appreciate that Outreach.io can integrate with virtually any software, CRM, etc.
What do you dislike about the product?
If you have a sales operations person that sets it all up for you so that you can just start making your calls and add additional prospects as you go, it's cake. It is extremely difficult and challenging to do mass adds as user, so If you have to learn how to add people yourself in that sense, and navigate through the website, and create your own emails templates and do all that on your own it is not easy or intuitive. The options are confusing and weird. I used Outreach.io for 2 years after having been a SlaesLoft user for nearly 2 years prior so I was able to notice the minute differences. I also do not like that you cannot skip around steps when working through your to-do list as easily as you can in SalesLoft - which is particularly helpful when you decide that you just wont to call a certain contact/account for whatever reason.
What problems is the product solving and how is that benefiting you?
Prospecting, follow up, call recording, call tracking, and generally all the necessary functionality to track your performance to get better as a sales person and generate more revenue for your company.
Efficiency
What do you like best about the product?
I like best the ability to track email opens and links along with the automatic logging of activity in salesforce
What do you dislike about the product?
What I dislike about outreach is the lack of training that I received from my employer while onboarding
What problems is the product solving and how is that benefiting you?
streamlined my day to day with automating tasks and loggin activity automatically in salesforce
Recommendations to others considering the product:
none
Best app
What do you like best about the product?
Best app,many integration , great ui and ux
What do you dislike about the product?
Connection api, doesn't connect to our call system
What problems is the product solving and how is that benefiting you?
Visualization, streamlined , automation, visualization
We would like to automate the contact with pre and post customers & users - notification to do work, email alerts according to data from several sources
We would like to automate the contact with pre and post customers & users - notification to do work, email alerts according to data from several sources
Recommendations to others considering the product:
great UI, automation engine, 1 hub, many integrations
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