Outreach Sales Execution Platform
OutreachExternal reviews
3,524 reviews
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Outreach as an Admin
What do you like best about the product?
I love the automation and the ease of controlling what sequences are used and being able to report on those said sequences. Having direct reporting allows us better insights on what content needs to be refreshed and help with defining best practices.
What do you dislike about the product?
I've noticed a lot more bugs or system down times lately. We have an RSS feed displayed to our sales team to help eliminate questions of the platforms functionality but it seems like it's been going down a lot.
What problems is the product solving and how is that benefiting you?
Our communication is better tracked into Salesforce and allows our team to follow up with tasks and execute on those in a more efficient manor.
Outreach Review - as a Director of BD
What do you like best about the product?
Templates. It's easier to format messages I send frequently as a template, and paste them in. I also love the ability to add someone new to SFDC/an opportunity from my inbox. I don't use the UI much, which is a benefit. I like to be living in as few software platforms as possible.
What do you dislike about the product?
There's no Boomerang feature (it's the one thing I leave to Google). I'd like messages to be able to pop to unread at the top of my inbox. The reminder tools within Outreach today lack sophistication and automation - I basically have to create tasks or leave my inbox.
What problems is the product solving and how is that benefiting you?
Simplifying messages, building cadences to stay in touch with prospects
Recommendations to others considering the product:
It's complex - lots of options, but it's the most robust solution I've seen. I did a full-scale evaluation of SalesLoft, YesWare and others, and Outreach feels the most aggressive in their roadmap and integration paths.
Centralized tool that offers visibility
What do you like best about the product?
As a content marketer, the analytics for the email templates and sequences are so exciting. We moved from Yesware, where there was no visibility. We can centralize so many aspects of our reps' routines and pitches.
What do you dislike about the product?
So far, nothing too bad to report. I don't think the content onboarding was the best process. Instructions from the different Outreach reps were a bit contradictory, and they could have approached it all a bit differently.
What problems is the product solving and how is that benefiting you?
Pitch consistency, visibility into email performance, better mileage out of our resources.
Recommendations to others considering the product:
It's a really powerful tool that can centralize so much of your sales ops. From my perspective, it's extremely helpful, although we are very early on in the process.
One note that created a lot of extra work for us: When the Outreach team walked us through content creation and helped us upload our sequences and templates, they didn't point out the fact that link tracking was an option that needs to be turned on (in every. single. email.). This should be a global rule that's on by default. Why would marketing and sales leadership not want to track link clicks? We had to go back through all of our sequences after the fact and change this option in every single email.
One note that created a lot of extra work for us: When the Outreach team walked us through content creation and helped us upload our sequences and templates, they didn't point out the fact that link tracking was an option that needs to be turned on (in every. single. email.). This should be a global rule that's on by default. Why would marketing and sales leadership not want to track link clicks? We had to go back through all of our sequences after the fact and change this option in every single email.
Great tool for Prospecting.
What do you like best about the product?
Outreach does it all, it provides a platform for all your sales leads. We can send emails direct from Outreach because it integrates with Gmail. We can track our opened emails and clicks and targeted email campaigns. This is just a few features but this is a great tool.
What do you dislike about the product?
No complaints. Sometimes a little slow to open in the mornings.
What problems is the product solving and how is that benefiting you?
This has greatly improved our outbound lead generation efforts by making things efficient and simple.
Outreach makes it easy
What do you like best about the product?
Love the snippet feature, so I can email my clients faster
What do you dislike about the product?
I feel like it would be helpful to get more user manuals/training about everything that's possible to do with outreach, because I feel like there are more tools available.
What problems is the product solving and how is that benefiting you?
It makes emailing/scheduling/tracking so easy
Does the job/ easy to use/best for scale reach
What do you like best about the product?
Interfaces is user friendly, upgrades are seamless, tracking and task follow up are so helpful. It helps sales productivity and accountability.
What do you dislike about the product?
It doesn't pull leads from Linkedin. Lot of manual work to get leads/ prospects from Linkedin into CRM then finally into Outreach.
What problems is the product solving and how is that benefiting you?
Scale messaging/ prospecting cadence/ email open rate. Benefits to have that reminder to follow up/ automatic email response to initial outreach/ opportunity follow up tracking.
Lots of positives, some room to improve
What do you like best about the product?
I love that it saves me a ton of time, and keeps my leads and accounts organized. Tasks are manageable small chunks so it is not overwhelming and I don't forget about people or accounts. I love how it interconnects with LinkedIn and offers news about the company on the side.
What do you dislike about the product?
I have had some difficulties with emails, more specifically with trying to send emails before their originally scheduled time. I typically have to "set schedule" twice before they will send at the new time. If I try to change the schedule in the task screen, it often doesn't actually change it until I go and re-do it from the Outbox. The reports dashboard could be re-done for a better user experience, as well.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay on task, and simplifies getting enough touches in with prospective leads.
Outstanding Collaborative Effort
What do you like best about the product?
Apart from the keyboard player at the churches I am appointed to, I am the only other paid "employee" of that church. Consequently, just about all aspects of outreach ministry fall on my shoulders. That is why I use Outreach.com for just about all my outside contact.
Their web based tools are superb. The back room staff is second to none. And when I do run into an issue, they are just a phone call away.
Their web based tools are superb. The back room staff is second to none. And when I do run into an issue, they are just a phone call away.
What do you dislike about the product?
I have had issue when it comes to the creative process when dealing with Outreach.
Everything I do has to be paid for by the church I serve. With that said, I do not have a large budget for graphics software and I sometimes wind up sending them files that do not fall within their "normal" parameters (I use Photofiltre - $0 and not software like Adobe Photoshop $240+).
Everything I do has to be paid for by the church I serve. With that said, I do not have a large budget for graphics software and I sometimes wind up sending them files that do not fall within their "normal" parameters (I use Photofiltre - $0 and not software like Adobe Photoshop $240+).
What problems is the product solving and how is that benefiting you?
I am extending my ministry reach with the click of a mouse rather than on a one to one basis. I wind up freeing myself and the congregation up so that we can focus on the one to one ministry while getting ourselfves out to a broader range of people.
Recommendations to others considering the product:
Value driven and incredibly customer focused, Christian organization.
Huge boost in productivity
What do you like best about the product?
I like UI and the pure impact it has on sales productivity
What do you dislike about the product?
Learning curve of transitioning to a new technical producy
What problems is the product solving and how is that benefiting you?
Sales productivity, sheer volume of calls per day, organized/catered follow up. We have increased calls per day siginificantly
Recommendations to others considering the product:
Have someone technical enough who will own administration
Outreach
What do you like best about the product?
Love having all my prospects information in one place. Click to email and call.
What do you dislike about the product?
Sometimes the activity feed for emails isn't accurate.
What problems is the product solving and how is that benefiting you?
I have the most effective tool I have ever used in connecting with my prospects.
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