Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Outreach serves our needs just fine and is easy to use
What do you like best about the product?
The templates and snippets are easy to create and share with the team - Then they can use them right from their email (we use GMail, so we have the Chrome extension). I like the previews on the right side so you know exactly how it will look when auto-populating information.
What do you dislike about the product?
Even with extra training from the Outreach team, it can be difficult to get buy-in from Account Executives on how Outreach can work for sellers. The outbound team gets great use out of the sequences, but we struggle with adoption for sellers. I also wish that importing Prospects into Outreach from Salesforce was easier/more intuitive. Right now it's very manual, which could be why not all the sellers use it as much as we would like.
What problems is the product solving and how is that benefiting you?
We are reaching the right contacts at massive scale through Outreach. As long as your messaging is right for the persona you're reaching, you will see responses at a scale far beyond what you'd get without using Outreach.
Recommendations to others considering the product:
Do you want to be able to analyze calls easily? Consider using an additional service that records and analyzes calls. Call review through Outreach is not very simple and does not record in every state. For email tracking, mass outreach, templates, etc., Outreach does just fine.
Outreach as a user
What do you like best about the product?
ease of emailing everyone, overview of accounts and contacts that you are reaching our too
What do you dislike about the product?
effectiveness in synching with salesforce and the communication between the two seems to always lag
What problems is the product solving and how is that benefiting you?
emailing, outreach, sequencing, and other sales related items
Recommendations to others considering the product:
more training provided to sales teams
Great task workflow software
What do you like best about the product?
I love outreaches task workflow and also their sequences. It allows you to set your workflow and fly through high volumes of activity without sacrificing quality.
What do you dislike about the product?
I dislike the link with salesforce. We have some things that don't sync over well. Also the opportunity management in it is spotty along with good areas for note taking.
What problems is the product solving and how is that benefiting you?
We are solving automated sequence problems with outreach. We used a very high touch manual method before in salesforce tasks and it was so hard to keep up and manage. Outreach simplified everything.
Recommendations to others considering the product:
Trial it. It is a very powerful software that can most likely ease your workflows or your reps.
Outreach works
What do you like best about the product?
Ease of organizing activity, organizing sequences for client outreach
What do you dislike about the product?
Can be slow, a lot a calls drop. Often goes down for hours at a time
What problems is the product solving and how is that benefiting you?
Consolidating all calls into one area
Quick-fire Contact
What do you like best about the product?
My favorite part about Outreach are the daily task logs. This is especially nice for employees new to B2B sales. It provides outline and direction.
What do you dislike about the product?
There can be a lack of awareness to bounced emails or reasoning for failed sequencing. When first using, it was unclear why my emails were bouncing or why I was being throttled.
What problems is the product solving and how is that benefiting you?
It clearly helps with productivity and contact to customers. With its' auto-logging into our CRM, it helps reps keep track of their activity with little extra work to them. This provides clarity to the rest of the team and lessens the confusion when territories are re-arranged.
Recommendations to others considering the product:
Great for a growing/changing SDR organization.
Great product
What do you like best about the product?
I love how it has helped our sales team and our CSM. It has created more efficient use of their time so they can better prospect for leads and schedule time seamlessly
What do you dislike about the product?
Nothing. This product is great! I hope they release new features soon
What problems is the product solving and how is that benefiting you?
This has helped our sales team and CSMs become more efficient with the selling process.
Enterprise Sales - Great tool for ABM
What do you like best about the product?
When I am adding new contacts for a large account I can easily add them to an Outreach sequence per my choosing. Therefore I can send different prospects their customized sequence. I also like the fact that we can record the calls from Outreach and review them for information at a later time.
What do you dislike about the product?
The only issue I've run into is sometimes it's slow as far reflecting adding contacts to SFDC and them actually showing up in Outreach. I usually have to refresh several times or wait 1 min.
What problems is the product solving and how is that benefiting you?
Adding contacts to sequences from larger accounts so I may expand the usage of an existing customer.
Recommendations to others considering the product:
If you want to automate your first few touches this is a good way to add contacts quickly but I would suggest making the sequences relevant and have a target audience.
The ultimate time saver for sales reps at any experience level.
What do you like best about the product?
Set it and forget it. Time kills all deals and with Outreach, you're able to let the tool run the bulk of the cold outreach process, so you can focus on more strategic approaches.
What do you dislike about the product?
Some of the integrations are a little suspect; often times, SFDC and Outreach don't speak to each other as quickly as you'd like.
What problems is the product solving and how is that benefiting you?
Outreach has saved me uncountable amount of hours that were previously spent sending one-off emails or following up with tasks,
Outreach keeps you going, even if you've forgotten where you are.
What do you like best about the product?
I like using Outreach because I'm not the best at remembering where I am in the process of connecting with interested customers. Outreach makes it easy to see where I am in the process.
What do you dislike about the product?
I dislike how easy it is to generate so many emails so quickly to the point I get flagged as a spammer.
Not my intension, but I have a lot of customers in the same place in emails sequencing.
Not my intension, but I have a lot of customers in the same place in emails sequencing.
What problems is the product solving and how is that benefiting you?
I use Outreach to reach a lot of customers very quickly in scheduled touch points.
Recommendations to others considering the product:
Keep on track and manage engagement.
Sales User Experience
What do you like best about the product?
User experience is very easy and intuitive. Customer support response time is very timely. Seamless integration with Gmail. I can manage multiple email sequences/campaigns very easily with reminders for specific actions and items. Outreach can be a way to manage your day to day action items and automate much of the outbound messaging to an account/company based on whatever filters you'd like.
What do you dislike about the product?
Sending single bulk emails can be difficult to navigate. To my knowledge does not integrate with Freshsales. Honestly don't have many negative things or features I dislike.
What problems is the product solving and how is that benefiting you?
Outreach can be a place for managing email campaigns, action items, tasks, and day to day activities. This helps me say organized and limit the number of things that slip through the cracks. I can do more out-bounding and prospecting by having it run in the background of my other duties.
Recommendations to others considering the product:
This product has come a long way. I use to not like using it, but once I because versed in how to properly use its features I was able to vastly up my efficiency and productivity.
showing 841 - 850