Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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Nice application, less support
What do you like best about the product?
The application integrates seamlessly with Salesforce and has lot of flexibility around controlling the items to sync, frequency, direction etc.
What do you dislike about the product?
There are lot of unknowns, setup might be overwhelming. SSO and integration with email servers could have been better and different than just accessing the SMTP servers
What problems is the product solving and how is that benefiting you?
Sales automation. Sequences solve the touch point for salespersons.
Recommendations to others considering the product:
Evaluate the security concerns first than what the tool itself can do.
Still the best sales automation solution
What do you like best about the product?
Simple administrative management of prospects and sequences.
What do you dislike about the product?
Reports suffers, though most can be done through the CRM.
What problems is the product solving and how is that benefiting you?
Allows us to create a highly scalable inside sales org.
Great for BDR and MDR teams
What do you like best about the product?
I like out you can create and paste snippets into emails. Also love using the Outbox feature and see which prospects are the most engaged, which helps me prioritize who to reach out to and spend more time on.
What do you dislike about the product?
Integration with Salesforce isn't perfect, like most integrations. Sometimes it maps the wrong contact from Salesforce, etc.
What problems is the product solving and how is that benefiting you?
As an AE, I work mostly inside of Salesforce and opportunities, but when I do prospect, it's very helpful to prioritize prospects who seem to have the most engagement. Sequences and snippets are great for time savings too.
Recommendations to others considering the product:
Let me know what specific links in sequences prospects clicked on
Great tool... with a few kinks
What do you like best about the product?
It is rather easy to keep track of your outreach (pun intended) and be efficient in your strategy. You can easily create different sequences and filter through prospects. Primary use cases for me are emails and calls. You can see and link LinkedIn profiles, but it is more intuitive to send connection requests and messages through LinkedIn in a separate window.
What do you dislike about the product?
Every now and then an error will occur which allows a good lead to slip through the cracks unless you pay close attention. It also has certain restrictions, like not being able to rearrange or add steps to the body of a sequence if someone has gone through it. The most recent update has also actually made it less intuitive to select certain preferences. Such as, starting a sequence with a particular template. Another dislike is how often outreach does small updates. It seems like several times a day. I would like to see this reduced to just once a day.
If something is not syncing properly with Salesforce it does not notify you. Example if this is having a variable in Outreach but not in Salesforce. Outreach should be able to track that the variable is not being synced.
If something is not syncing properly with Salesforce it does not notify you. Example if this is having a variable in Outreach but not in Salesforce. Outreach should be able to track that the variable is not being synced.
What problems is the product solving and how is that benefiting you?
Gone are the days of keeping track of everyone in an excel sheet. Major benefits are: outreach efficiency, reporting, segmentation of leads, task alerting, and the ability to work almost completely out of one platform.
Recommendations to others considering the product:
You're obviously doing research already which is great. There are a lot of people out there using Outreach; try to speak with some of them and get their opinion or have them show you around. If you get it, don't be afraid to explore the tool. It has a lot of great time-saving features that are not always obvious.
Great for outbound prospecting
What do you like best about the product?
Excellent for maintaining organization. Easy to use while still having the features to do complex sequencing and organization, and A/B testing.
What do you dislike about the product?
The headers are long and can get flagged by email systems, but every other vendor has similar issues.
What problems is the product solving and how is that benefiting you?
Staying organized, Managing activity, and taking out repetitive tasks.
Recommendations to others considering the product:
I would choose it. Integration with Salesforce is great. Outreach everywhere extension.
Great Sales Management Tool
What do you like best about the product?
Outreach is a great tool to use if you have multiple members on your sales time to manage metrics. It is also useful to keep prospect communication and tasks on schedule and documented. I like that is syncs with our SFDC and Zoom so we don't have to update multiple systems.
What do you dislike about the product?
I am still learning so I don't know all the features yet. It appears to be pretty easy to use thus far.
What problems is the product solving and how is that benefiting you?
I have realized that it is great at keeping me organized as well as tracking KPI's. I have not used it long enough to figure out it's flaws. It would be nice if they had some kind of training inside the app for a quick set up?
Recommendations to others considering the product:
I am a new user of outreach so I am not really sure what I don't know. I would probably suggest getting more training as I am kind of learning it as I go. Great product overall, think it works well as a sales tool
Streamline your prospecting with Outreach
What do you like best about the product?
Outreach has been a great system for our reps to automate some of the regular tasks related to prospecting.
What do you dislike about the product?
The search filters are not very user friendly. Most of the reps couldn't figure out how to narrow down their prospects within specific parameters.
What problems is the product solving and how is that benefiting you?
We've been able to use more A/B testing with prospecting messaging, and have been able to automate some of the dialing.
Recommendations to others considering the product:
Consider the roles of the individuals that you are thinking about having to use the platform. If you have reps that are only likely to use the click to call feature, there is likely a less costly alternative.
Sequences keeps us on track
What do you like best about the product?
Outreach has sequences, which is great for keeping on top of your clients/prospects. Once you add someone to a sequence, Outreach allows you to tailor the journey based on how often you want to communicate with that person.
What do you dislike about the product?
It's a little finicky at first when trying to add certain contacts to the sequences you create. Initially, it was confusing on bulk-adding contacts to a sequence. It's not the most friendly for UI/UX, but gets the job done.
What problems is the product solving and how is that benefiting you?
We are solving the problem of prospecting output. Outreach has helped us pump out more emails and phone calls to contacts.
Many Capabilities Can be Buggy
What do you like best about the product?
Outreach has a great UI, is very easy use and understand, and does everything I need for sales outreach. I am constantly blown away with how easy the product is to use and how much I can do with it. I love how I can see the data on response rates and easily A/B test different messaging.
What do you dislike about the product?
It can be pretty buggy. Sometimes it just doesn't work or will just shut down for no reason whatsoever. It also doesn't always sync well with SF and workflows can be clunky, but that might be more of a function of my own companies SF set-up and integration.
What problems is the product solving and how is that benefiting you?
I use outreach for sales. I am able to track and bucket my prospects super easily which is great!
Recommendations to others considering the product:
I love it!
Reviewing Outreach
What do you like best about the product?
The ease of use on the dialer is good. The ability to have call recording is also helpful
What do you dislike about the product?
The system can get robust and overwhelming at times.
What problems is the product solving and how is that benefiting you?
I have solved the ability to back and listen to my call recordings
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