Outreach Sales Execution Platform
OutreachExternal reviews
3,524 reviews
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Review
What do you like best about the product?
Outreach is very user friendly, making it a very easy process to organize ones entire day through the platform.
What do you dislike about the product?
The tracking of opened messages is not always accurate, and theo open rate can also be misleading at times, as forwarded messages count as opens.
What problems is the product solving and how is that benefiting you?
It has helped me completely organize my day.
Great product
What do you like best about the product?
Amazing reporting metrics. Intuitive sequence building
What do you dislike about the product?
Not much. Outreach has done a great job answering the call of requested features
What problems is the product solving and how is that benefiting you?
Monitoring and regimenting sales reps. Real time analytics
Recommendations to others considering the product:
Do it. Best in class
Can't work without it
What do you like best about the product?
Outreach makes follow-up and task prioritization very easy with its friendly UI and functional automation. Sales prospecting requires a healthy mix of activity and creativity - both which can be monitored and improved through visual metrics and data to support it.
What do you dislike about the product?
Understanding how to organize sequences and optimize A/B testing can be a bit tricky to understand at first. There are also so many different little tools within Outreach that weren't apparent to me until I was told about them from colleagues that have used it for years - small nuance but perhaps on-boarding could have improved there.
What problems is the product solving and how is that benefiting you?
Outreach helps me stay productive and reminds me of when to follow-up.
Has all the functionality - not so intuitive
What do you like best about the product?
I like that you can create multiple Sequences and add prospects as you continue to scrub and source ideal accounts/contacts to reach out to. I like that in the Outreach.io interface there is an integration with Owler which shows you competitors, industry-relevant information, funding, etc. I also appreciate that Outreach.io can integrate with virtually any software, CRM, etc.
What do you dislike about the product?
If you have a sales operations person that sets it all up for you so that you can just start making your calls and add additional prospects as you go, it's cake. It is extremely difficult and challenging to do mass adds as user, so If you have to learn how to add people yourself in that sense, and navigate through the website, and create your own emails templates and do all that on your own it is not easy or intuitive. The options are confusing and weird. I used Outreach.io for 2 years after having been a SlaesLoft user for nearly 2 years prior so I was able to notice the minute differences. I also do not like that you cannot skip around steps when working through your to-do list as easily as you can in SalesLoft - which is particularly helpful when you decide that you just wont to call a certain contact/account for whatever reason.
What problems is the product solving and how is that benefiting you?
Prospecting, follow up, call recording, call tracking, and generally all the necessary functionality to track your performance to get better as a sales person and generate more revenue for your company.
Efficiency
What do you like best about the product?
I like best the ability to track email opens and links along with the automatic logging of activity in salesforce
What do you dislike about the product?
What I dislike about outreach is the lack of training that I received from my employer while onboarding
What problems is the product solving and how is that benefiting you?
streamlined my day to day with automating tasks and loggin activity automatically in salesforce
Recommendations to others considering the product:
none
Best app
What do you like best about the product?
Best app,many integration , great ui and ux
What do you dislike about the product?
Connection api, doesn't connect to our call system
What problems is the product solving and how is that benefiting you?
Visualization, streamlined , automation, visualization
We would like to automate the contact with pre and post customers & users - notification to do work, email alerts according to data from several sources
We would like to automate the contact with pre and post customers & users - notification to do work, email alerts according to data from several sources
Recommendations to others considering the product:
great UI, automation engine, 1 hub, many integrations
Email Sequencing and SEM
What do you like best about the product?
The ability to make data driven decisions about cadence and content used to engage our prospects.
What do you dislike about the product?
We have had some recurring call quality issues when using Outreach Voice.
What problems is the product solving and how is that benefiting you?
It helped us improve our content and cadence strategy while prioritizing activity for the highest quality or most engaged prospects. This improved overall efficiency and conversion for sales and marketing.
Outreach serves our needs just fine and is easy to use
What do you like best about the product?
The templates and snippets are easy to create and share with the team - Then they can use them right from their email (we use GMail, so we have the Chrome extension). I like the previews on the right side so you know exactly how it will look when auto-populating information.
What do you dislike about the product?
Even with extra training from the Outreach team, it can be difficult to get buy-in from Account Executives on how Outreach can work for sellers. The outbound team gets great use out of the sequences, but we struggle with adoption for sellers. I also wish that importing Prospects into Outreach from Salesforce was easier/more intuitive. Right now it's very manual, which could be why not all the sellers use it as much as we would like.
What problems is the product solving and how is that benefiting you?
We are reaching the right contacts at massive scale through Outreach. As long as your messaging is right for the persona you're reaching, you will see responses at a scale far beyond what you'd get without using Outreach.
Recommendations to others considering the product:
Do you want to be able to analyze calls easily? Consider using an additional service that records and analyzes calls. Call review through Outreach is not very simple and does not record in every state. For email tracking, mass outreach, templates, etc., Outreach does just fine.
Outreach as a user
What do you like best about the product?
ease of emailing everyone, overview of accounts and contacts that you are reaching our too
What do you dislike about the product?
effectiveness in synching with salesforce and the communication between the two seems to always lag
What problems is the product solving and how is that benefiting you?
emailing, outreach, sequencing, and other sales related items
Recommendations to others considering the product:
more training provided to sales teams
Great task workflow software
What do you like best about the product?
I love outreaches task workflow and also their sequences. It allows you to set your workflow and fly through high volumes of activity without sacrificing quality.
What do you dislike about the product?
I dislike the link with salesforce. We have some things that don't sync over well. Also the opportunity management in it is spotty along with good areas for note taking.
What problems is the product solving and how is that benefiting you?
We are solving automated sequence problems with outreach. We used a very high touch manual method before in salesforce tasks and it was so hard to keep up and manage. Outreach simplified everything.
Recommendations to others considering the product:
Trial it. It is a very powerful software that can most likely ease your workflows or your reps.
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