Outreach Sales Execution Platform
OutreachExternal reviews
3,524 reviews
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Outreach works
What do you like best about the product?
Ease of organizing activity, organizing sequences for client outreach
What do you dislike about the product?
Can be slow, a lot a calls drop. Often goes down for hours at a time
What problems is the product solving and how is that benefiting you?
Consolidating all calls into one area
Quick-fire Contact
What do you like best about the product?
My favorite part about Outreach are the daily task logs. This is especially nice for employees new to B2B sales. It provides outline and direction.
What do you dislike about the product?
There can be a lack of awareness to bounced emails or reasoning for failed sequencing. When first using, it was unclear why my emails were bouncing or why I was being throttled.
What problems is the product solving and how is that benefiting you?
It clearly helps with productivity and contact to customers. With its' auto-logging into our CRM, it helps reps keep track of their activity with little extra work to them. This provides clarity to the rest of the team and lessens the confusion when territories are re-arranged.
Recommendations to others considering the product:
Great for a growing/changing SDR organization.
Great product
What do you like best about the product?
I love how it has helped our sales team and our CSM. It has created more efficient use of their time so they can better prospect for leads and schedule time seamlessly
What do you dislike about the product?
Nothing. This product is great! I hope they release new features soon
What problems is the product solving and how is that benefiting you?
This has helped our sales team and CSMs become more efficient with the selling process.
Enterprise Sales - Great tool for ABM
What do you like best about the product?
When I am adding new contacts for a large account I can easily add them to an Outreach sequence per my choosing. Therefore I can send different prospects their customized sequence. I also like the fact that we can record the calls from Outreach and review them for information at a later time.
What do you dislike about the product?
The only issue I've run into is sometimes it's slow as far reflecting adding contacts to SFDC and them actually showing up in Outreach. I usually have to refresh several times or wait 1 min.
What problems is the product solving and how is that benefiting you?
Adding contacts to sequences from larger accounts so I may expand the usage of an existing customer.
Recommendations to others considering the product:
If you want to automate your first few touches this is a good way to add contacts quickly but I would suggest making the sequences relevant and have a target audience.
The ultimate time saver for sales reps at any experience level.
What do you like best about the product?
Set it and forget it. Time kills all deals and with Outreach, you're able to let the tool run the bulk of the cold outreach process, so you can focus on more strategic approaches.
What do you dislike about the product?
Some of the integrations are a little suspect; often times, SFDC and Outreach don't speak to each other as quickly as you'd like.
What problems is the product solving and how is that benefiting you?
Outreach has saved me uncountable amount of hours that were previously spent sending one-off emails or following up with tasks,
Outreach keeps you going, even if you've forgotten where you are.
What do you like best about the product?
I like using Outreach because I'm not the best at remembering where I am in the process of connecting with interested customers. Outreach makes it easy to see where I am in the process.
What do you dislike about the product?
I dislike how easy it is to generate so many emails so quickly to the point I get flagged as a spammer.
Not my intension, but I have a lot of customers in the same place in emails sequencing.
Not my intension, but I have a lot of customers in the same place in emails sequencing.
What problems is the product solving and how is that benefiting you?
I use Outreach to reach a lot of customers very quickly in scheduled touch points.
Recommendations to others considering the product:
Keep on track and manage engagement.
Sales User Experience
What do you like best about the product?
User experience is very easy and intuitive. Customer support response time is very timely. Seamless integration with Gmail. I can manage multiple email sequences/campaigns very easily with reminders for specific actions and items. Outreach can be a way to manage your day to day action items and automate much of the outbound messaging to an account/company based on whatever filters you'd like.
What do you dislike about the product?
Sending single bulk emails can be difficult to navigate. To my knowledge does not integrate with Freshsales. Honestly don't have many negative things or features I dislike.
What problems is the product solving and how is that benefiting you?
Outreach can be a place for managing email campaigns, action items, tasks, and day to day activities. This helps me say organized and limit the number of things that slip through the cracks. I can do more out-bounding and prospecting by having it run in the background of my other duties.
Recommendations to others considering the product:
This product has come a long way. I use to not like using it, but once I because versed in how to properly use its features I was able to vastly up my efficiency and productivity.
Nice application, less support
What do you like best about the product?
The application integrates seamlessly with Salesforce and has lot of flexibility around controlling the items to sync, frequency, direction etc.
What do you dislike about the product?
There are lot of unknowns, setup might be overwhelming. SSO and integration with email servers could have been better and different than just accessing the SMTP servers
What problems is the product solving and how is that benefiting you?
Sales automation. Sequences solve the touch point for salespersons.
Recommendations to others considering the product:
Evaluate the security concerns first than what the tool itself can do.
Still the best sales automation solution
What do you like best about the product?
Simple administrative management of prospects and sequences.
What do you dislike about the product?
Reports suffers, though most can be done through the CRM.
What problems is the product solving and how is that benefiting you?
Allows us to create a highly scalable inside sales org.
Great for BDR and MDR teams
What do you like best about the product?
I like out you can create and paste snippets into emails. Also love using the Outbox feature and see which prospects are the most engaged, which helps me prioritize who to reach out to and spend more time on.
What do you dislike about the product?
Integration with Salesforce isn't perfect, like most integrations. Sometimes it maps the wrong contact from Salesforce, etc.
What problems is the product solving and how is that benefiting you?
As an AE, I work mostly inside of Salesforce and opportunities, but when I do prospect, it's very helpful to prioritize prospects who seem to have the most engagement. Sequences and snippets are great for time savings too.
Recommendations to others considering the product:
Let me know what specific links in sequences prospects clicked on
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