Outreach Sales Execution Platform
OutreachExternal reviews
3,480 reviews
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A superb Experience
What do you like best about the product?
The Outreach tool has provided my team with clear visibility into KPI's. It has also allowed us to focus on Account based selling and automating our email and call flow. The one thing I can say is that it has made the life of our BDR's 100% more efficient in the way they conduct their business on a day-to-day basis.
What do you dislike about the product?
There is not much to dislike about this tool. If I had to pick something it would probably be the reporting features. It is at times a bit clunky and hard to digest. There have been some improvements made that have made it a lot easier as of late for which I am very grateful for.
What problems is the product solving and how is that benefiting you?
We are solving the problem of efficiency with Outreach. Prior to purchasing the tool and business development reps were spending endless amounts of time prospecting and then emailing each prospect individually. The tool has allowed us to increase efficiency and let the BDR's focus on other important tasks.
Stay organized with prospects and sales
What do you like best about the product?
Creating sequences to keep you accountable with your sales process
What do you dislike about the product?
It's really overwhelming, I also don't like uploading CSV files
What problems is the product solving and how is that benefiting you?
If people are looking at the content I'm sending them and if not, how can I change it
A must if you're looking to scale business developmen
What do you like best about the product?
If you're looking to scale a business development operation and sales development operation, this is a must. Works well with Domo as a BI tool and if you have Salesforce, you can correlate the data between prospecting to opportunity and opportunity to close. Call recording is great for coaching. I'm able to see everyone's calls with their dispositions and coach the ones that people struggled with. Email is great for tracking purposes.
What do you dislike about the product?
I wish the email out of Outreach can do HTML formate. I wish it can also do more in-depth reporting out of the box with more filters. I wish they had a mobile application.
What problems is the product solving and how is that benefiting you?
No visibility on operationalizing prospecting. No real ability to understand how to track email and track calls and disposition calls accordingly. What effort was needed to land the first meeting with a prospect?
A lot of hiccups
What do you like best about the product?
I like the overall idea of outreach. It's meant to make your workflow more efficient.
What do you dislike about the product?
There are a lot of issues that come with implementing the software into the workplace.
What problems is the product solving and how is that benefiting you?
The ability to figure out what needs to be done to make the business day more efficient.
Recommendations to others considering the product:
It's a great product for the workplace. It just takes a long time to fully implement to get it to perfection.
Can't believe I never had this before
What do you like best about the product?
It helps you organize and ensure you are staying in touch with all your prospects in the right way, as well as companies in your funnel. It also makes it easy to create custom templates to be used across accounts.
What do you dislike about the product?
It slows down my computer a bit and there are a few functional things it can't do.
What problems is the product solving and how is that benefiting you?
Efficiency when reaching out to prospects, ensuring people dont fall through the cracks, allows us to track what emails are getting best response and who is engaging with our emails .
Good calling system
What do you like best about the product?
It's nice being able to organize the calls you have made.
What do you dislike about the product?
If a prospect has the same email as another prospect, even if not the same person, can't pull in a new prospect to call
What problems is the product solving and how is that benefiting you?
Calling customers and potential customers
Great way to garner sales/marketing alignment
What do you like best about the product?
Allows us to have visibility into emails being sent and calls being made
What do you dislike about the product?
Not much, it seems very comprehensive in its abilties
What problems is the product solving and how is that benefiting you?
Outreach enables us to log calls and track emails company-wide, which gives visibility throughout the company.
Communication made easy!
What do you like best about the product?
Outreach provides insight into prospect activity and engagement, in almost-real time. The ability to schedule tasks and create customized sequences allows you to tailor your messaging and save time when prospecting.
What do you dislike about the product?
The reporting can be a bit difficult to digest, and once a prospect has been added to a sequence, you can no longer make changes to the track of their sequence.
What problems is the product solving and how is that benefiting you?
Outreach allows me to save time when prospecting, track prospect engagement, and set/keep track of follow-up tasks, so nobody falls through the cracks.
Recommendations to others considering the product:
Take time to learn all the ins and outs, as there are many small but useful functions you can implement into your usage of Outreach.
More intuitive than SFDC... it just puts it all right there for you.
What do you like best about the product?
I like that I can quickly and easily make sense of how to use it and move out of multi-tasking in separate tools to accomplish one simple activity related to follow-ups, cadence, tasks, calls, opps, prospecting, etc. It also integrates well with other tools like LeadIQ and SFDC well.
What do you dislike about the product?
It takes some time digging into the details in order to setup efficient use of the featureset. There's a lot of value in the snippets and the templates, but it takes time... not really a dislike of Outreach so much as a dislike of having to prioritize learning it fully over my day-job... selling!
What problems is the product solving and how is that benefiting you?
Integrating how we move from prospect to contact to outreach to follow-up. The full end-to-end is a matter of clicks and follow-thru (as long as you put the time in to set it up that way.)
Outreach for Customer Success
What do you like best about the product?
I like that Outreach makes it simple for me to send email communications out to some of our customers that may be harder to get ahold of, or I can sequence them and it have it auto send emails so I am always following up and getting in touch. When I send those emails outside of Outreach, it can take more efforts.
What do you dislike about the product?
So far I don't think there is anything I dislike? Although what they call as "prospects" I call "customers" and I wish I could customize that a bit.
What problems is the product solving and how is that benefiting you?
We are solving problems related to scheduling meetings, getting back in touch with customers that you haven't heard from in a while, and relaying product updates to your customers.
Recommendations to others considering the product:
None that I can think of
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