Outreach Sales Execution Platform
OutreachExternal reviews
3,524 reviews
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Automation Made Easy, Yet Salesforce Sync Needs Work
What do you like best about the product?
I use Outreach for trigger sequencing, which helps with integration for lead generation tools like Invoca and Influ2. I appreciate that sequences are automated, making automation easier. I also like the automated emailing feature for sales reps and its integration with our CRM platform, Salesforce.
What do you dislike about the product?
Sometimes it does not sync well with Salesforce. The calls don't get synced to Salesforce, which is the issue we're still working on even with Outreach support's help.
What problems is the product solving and how is that benefiting you?
I use Outreach for automated sequencing, integrating with tools like Salesforce, Invoca, and Influ2 to create leads. It automates emails and sequences, simplifying the process for sales reps and enhances CRM integration.
Streamlined Outreach with Seamless Integration
What do you like best about the product?
I use Outreach for sequences in customer outreach and it helps me save time and keeps me structured. I like the ability to create new sequences and connect it with Nooks, as it allows me to work seamlessly because both systems are connected. It was pretty easy to set up Outreach.
What do you dislike about the product?
I think the exporting from Salesforce could be a little better, in terms of updating company names when individuals move to a new company.
What problems is the product solving and how is that benefiting you?
I use Outreach for sequences in customer outreach, saving time and keeping me structured. It works seamlessly with Nooks, enhancing workflow.
Streamlined Prospecting with Seamless CRM Integration
What do you like best about the product?
I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier.
What do you dislike about the product?
I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach.
What problems is the product solving and how is that benefiting you?
I use Outreach to easily send follow-up emails automatically, integrate with our CRM, and manage prospect sequences. It pauses sequences for manual outreach if someone replies, making my workflow easier.
Effective Campaign & Reporting Tool, Needs Autodialer Improvement
What do you like best about the product?
I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions.
What do you dislike about the product?
The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great.
What problems is the product solving and how is that benefiting you?
Outreach automates my campaigns, solves manual dialing, and records calls, letting me track outreach without being aggressive. The user-friendly dashboard and reporting guide effective decisions, saving time and improving contact traceability.
Intuitive, Easy-to-Navigate UI Makes Note-Taking Effortless
What do you like best about the product?
The UI/UX is really good—it's easy to navigate, and taking notes feels simple and straightforward.
What do you dislike about the product?
We can’t dial multiple people at once like a dialer, and we need to pay for a dialer separately.
What problems is the product solving and how is that benefiting you?
Business outreach—sales, marketing, and support.
Flexible Contact Sequencing That Empowers Managers and Reps
What do you like best about the product?
Sequencing contacts and being able to add your own sequences, even at a rep level - it's super flexible and empowering for both managers and reps.
What do you dislike about the product?
It can become a bit of a graveyard for old contacts if not maintained and cleaned up regularly. Around once a quarter, reps clear out everyone from cadence. It could also be more intuitive to see previous conversations and activity with a contact, that may have come from another rep.
What problems is the product solving and how is that benefiting you?
Outreach solves the problem of end-to-end tracking of outreach to a prospect, benefitting me by saving time, and keeping me more organised and targeted in my prospecting.
Great Sequence Tracking for Smarter Follow-Ups
What do you like best about the product?
I like running sequences in outreach and seeing who opened, who clicked, and it helps me to prioritize who to follow up with.
What do you dislike about the product?
I need more AI built into outreach. For example, we record our calls with Kaia and it is connected to outreach. I've then built myself my own app that scans the call recording and tells me what the pain points and growth potential are from the call and outside data, I want that available within outreach.
What problems is the product solving and how is that benefiting you?
Outreach helps me to build templates and sequences to share content with prospects. When I open my email outreach is tied to my email and I can easily use one of my templated emails for follow up. I also use the sequences frequently and I can see who is truly engaged and who I should do a phone follow up with. Outreach also easily integrates with salesforce to push data into my CRM.
Easy Sequences and Helpful Call Tracking
What do you like best about the product?
I like that it tracks your calls (number of dials, length of time), you can text and that you can create sequences easily
What do you dislike about the product?
I don't like that you can't send pictures or screenshots through text. I also don't always get an email notification when someone texts me so sometimes i miss them
What problems is the product solving and how is that benefiting you?
It helps me do my job more seamlessly
Simple and Effective for Prospecting, Needs Better Reporting
What do you like best about the product?
Outreach is simple to use, which makes handling all outbound activities more efficient. Overall, it serves as the primary tool for reaching prospects, which is crucial in my work.
What do you dislike about the product?
The filtering and reporting is not great, and I would like better sorting and filtering capabilities.
What problems is the product solving and how is that benefiting you?
I use Outreach as my primary tool for reaching prospects, and I find it simple to use for all outbound activities. Sequence creation is valuable for having email copy sent to prospects.
Optimize Prospecting with Efficient Integrations
What do you like best about the product?
I like the ease of creating sequences and the direct integration with Salesforce and LinkedIn. Additionally, it integrates really well with various platforms. It also optimizes my time, ensuring that the information is accurate. The initial setup was super easy.
What do you dislike about the product?
Greater customization .. that uses artificial intelligence to know what industry it is and help with customization
What problems is the product solving and how is that benefiting you?
I use Outreach to organize prospects, follow up on opportunities, and analyze email statistics. It optimizes my time and ensures accurate information, integrating well with platforms like Salesforce and LinkedIn.
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