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Braze

Braze | 1

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External reviews

1,137 reviews
from G2

External reviews are not included in the AWS star rating for the product.

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    Health, Wellness and Fitness

Braze is great for automations

  • March 03, 2025
  • Review verified by G2

What do you like best about the product?
The canvas feature of Braze is super intuitive and fluid, allowing for really easy to set up automation flows.
What do you dislike about the product?
Braze has some limitations in the email building space with the pre set in modules.
What problems is the product solving and how is that benefiting you?
Braze is great for personalisation and the canvas builder is really helpful in making those splits for personalisation.

    Marketing and Advertising

Braze review

  • March 02, 2025
  • Review provided by G2

What do you like best about the product?
Automating email campaigns and Push notifications and deep linking them and it is easy to use. Also, the integration of apps.
What do you dislike about the product?
Don't think there's anything to dislike as of now.
What problems is the product solving and how is that benefiting you?
It is useful for marketing automation.

    Kathleen R.

Braze has given me an amazing experience!

  • March 01, 2025
  • Review verified by G2

What do you like best about the product?
The intuitive interface of the platform is easy to use, which improves our user experience. In addition, braze has made my job much easier and saved me an incredible amount of time.
What do you dislike about the product?
I'm doing really well with Braze, there's nothing I don't like.
What problems is the product solving and how is that benefiting you?
Its integration with other tools is perfect, my work has improved a lot since then. Their pricing structure is amazing, it adapts to different companies.

    Hospital & Health Care

Optimising automations

  • February 28, 2025
  • Review verified by G2

What do you like best about the product?
It's very friendly for a robust platform. You can find all of the main features at a glance (campaign, automation and segments). For a platform that I use every day, at 90% of my work hours, it makes it easier to quickly find you most used sections.
What do you dislike about the product?
It's really hard to get granular details about your sends, like the specific email sent to a customer or the exact number of users in a segment after you saved it. Sometimes it feels really hard to get a reply from support too.
What problems is the product solving and how is that benefiting you?
Braze automates our mains journeys and easily provides omnichannel campaigns. It makes it easy to personalise the messages with Liquid.

    Camilo S.

Great interaction for my company

  • February 27, 2025
  • Review verified by G2

What do you like best about the product?
Braze allows me to connect with my users easily and quickly, send messages to my users in real time managing to create greater connection and loyalty, Braze allows me to grow my company.
What do you dislike about the product?
There is nothing that I dislike about Braze, the experience has been great
What problems is the product solving and how is that benefiting you?
Digital marketing in a short time and saving huge amounts of money for my company.

    Emma W.

Braze is an excellent and flexible platform!

  • February 26, 2025
  • Review verified by G2

What do you like best about the product?
The intuitive interface of Braze is extremely easy to use, which has improved our experience as users. My work has become easier since I use braze, I save myself long working hours. They also have very good customer service.
What do you dislike about the product?
It is a safe and complete platform, I have no problems.
What problems is the product solving and how is that benefiting you?
Braze helps me to automate my marketing processes, saving me time and allowing me to focus on more creative strategies. It is a very complete and efficient platform.

    Financial Services

The leader for a reason

  • February 25, 2025
  • Review provided by G2

What do you like best about the product?
I love Braze. It is super powerful, super flexible and has a great community of users that are there to support you. The team takes feedback seriously, they are quick to try to help, and they keep on adding features.

Braze is the leader in this space for a reason. It is such an incredibly powerful tool.

Braze absolutely enabled us to drive serious impact for our business and a great experience for our users.

Absolutely recommend.
What do you dislike about the product?
Only two things come to mind:
1. data availability...there are limitations to what data you can use and for how long
2. cost...its expensive. No way around it. Not saying that the cost outweighs the value...Braze enabled us to do a ton of things, which drove a lot of value for our users and revenue for us, but it is expensive.
What problems is the product solving and how is that benefiting you?
We used Braze for email, SMS & MMS, push notifications, in app notifications and customer journey building. It was THE way that we communicated with our users.

We even built some of our app modules with Braze components.

    Christine H.

Omnichannel tool

  • February 24, 2025
  • Review verified by G2

What do you like best about the product?
The ability to run multiple channels in one platform. The segmentation capabilities.
What do you dislike about the product?
There are some limitations on reporting and joining custom revenue metrics.
What problems is the product solving and how is that benefiting you?
Consolidating channels and building proactive user journeys.

    Araujo R.

Otima ferramenta de trabalho

  • February 21, 2025
  • Review verified by G2

What do you like best about the product?
a plataforma oferece um interface intuitiva
What do you dislike about the product?
a interface de relatório que as vezes não oferece a flexibilidade
What problems is the product solving and how is that benefiting you?
Comunicação com entregadores

    Taciane R.

Ótima ferramenta de envio de comunicações.

  • February 21, 2025
  • Review verified by G2

What do you like best about the product?
Facilidade de utilizar a ferramentaa. Suporte de atendimento. Recursos ilimitados.
What do you dislike about the product?
Falta de opção para traduzir a ferramenta.
What problems is the product solving and how is that benefiting you?
comunicação com outros clientes além do whatsapp

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