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Braze is a powerhouse!
What do you like best about the product?
Braze has opened the doors to creating a full growth engine for my company. By using the many features Braze offers, like Email, Content Cards, SMS, Connected Content and more, we've been able to craft unique and hyper personalized user journeys.
What do you dislike about the product?
Its miiight be a little techy, specially the super cool new feautures, so the ramp up might be a little hard depending on your level of expertize. Braze does a good job at providing documentation though.
What problems is the product solving and how is that benefiting you?
I'm able to craft multi channel journeys at a level that users thousands of users and I don't really need to worry about changing them up too frequently. Braze also allows me to A/B test frequently, easily, and effectively.
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Email Marketing
What do you like best about the product?
It is very user friendly and has many features
What do you dislike about the product?
Some features are missing that I wish it had
What problems is the product solving and how is that benefiting you?
Streamlined communication
Braze Implementation Review
What do you like best about the product?
Our implementation specialist Cat Arnold was absolutely phenomenal. She took her time and helped us through every step of the way. I am immensely appreciative of her!
What do you dislike about the product?
The support has been a hassle up until this point.
What problems is the product solving and how is that benefiting you?
Marketing automation and multichannel campaign planning
Having only barely scratched the surface, the value is to be realized in the very near future.
What do you like best about the product?
Snowflake integration and canvas development.
What do you dislike about the product?
Speed at which our teams are able to build and optimize new events. Working to decluter and discern where the underlying issue really is.
What problems is the product solving and how is that benefiting you?
Empower the internal teams to establish 1:1 marketring and relationship building at speed.
Communication with customer is easy using this tool
What do you like best about the product?
When I started using this tool, I realized that it is difficult to use. But after a sometime, I grab it. It is very much easy to use with all CRM. I easily implement it in our workspace for communicating with the customers. Its a feature rich customer engagement platform and make my customer communication very smooth.
What do you dislike about the product?
Their customer support is not good, it should be improved little bit. One more thing is that I can integrate it with CRM's easily, but sometime I have faced issue in integrating it with other platforms.
What problems is the product solving and how is that benefiting you?
Using Braze, I can easily communicate with the customers by different ways apart from email. It allows the communication though messages.
For brand connectivity and customer engagement, Braze is very much effective
What do you like best about the product?
I like Braze because it is a multi channel platform for customer engagement. Integrating it with different CRM's is very easy. It provides features to design templetes of advertisment, send push nootification. Using this tool, customer's demand analysis is very easy.
What do you dislike about the product?
First time, it is not easy to use. But, their customer support is very good. It requires proper training for using it effectively.
What problems is the product solving and how is that benefiting you?
I use it for automating my marketing compaigns, send push notification to the customers, and analyse customer to circulate personalized advertisment compaigns. It helps us to engage with customer from more than one channels.
Cooridinator of CRM automation and manager of one of CRM campaign needs.
What do you like best about the product?
Braze is incredibly intuative to utilise and can be learned to be used at its basic level by most staff after an hour of training, making its utilisation in daily marketing incredible. Further, the constant adaptaion of the platform makes the product never feel stagnant. Braze can be used for more than email campaigns, and often we revert back to the platform for reporting, analyising and evalutating decisions across the whole of business decisions.
What do you dislike about the product?
I often find that Braze has a specific way of proceeding with its features that should be more intuative, especially when one way of creating something is not repeatable in another place on the site. What is great about this however, is that the feedback provided is often integrated and therefore, it never feels like a consistent downside, rather a temporary one.
What problems is the product solving and how is that benefiting you?
Braze is providing a more holistic approach to all products and marketing needs across our global business. Its intuatively enhanced the automated user flows of our onbaording liifecyle, as well as increasing engagement and retetention of our subscription based product. Further, with one off campaigns and nuanced segments, Braze has made the mulitude of products we offer more appropriate to certain audiences. Offering the correct customers the right product, reducing CRM pressure while increasing overall conversions and purchases.
Outil très user friendly
What do you like best about the product?
La facilité de retargeter via differents channesl (emails, sms, push) un segment specifique de la base de données.
What do you dislike about the product?
La parti de KPIs pourrait etre améliorée
What problems is the product solving and how is that benefiting you?
Braze nous permet d'atteindre un meilleur niveua en terme de personalizations de contenu et channel. Ce qui améliore nos taux d'engagement et conversion.
Positive, intuitive, customer first
What do you like best about the product?
I love that Braze can be used by anyone, regardless of whether they have CRM platform experience. It's super easy to use andthe interface is very user friendly.
What do you dislike about the product?
Not too many things, but some simple things like showing a list of segments in alphabetical order
What problems is the product solving and how is that benefiting you?
We're able to communicate to customers via more than just email
Braze 2.0
What do you like best about the product?
I like how easy it is to work with Braze support, they are always on hand to help whenever we face any issues. Secondly i like how Braze is constantly evolving as a tool, since we've started using to Braze to today the number of features and changes to do tool is endless
What do you dislike about the product?
i think integration challenges, we've really struggles to fit some of our ways of working into Braze during the onboarding face. Also the possibility of not having quiet days e.g. when you don't want messages to be sent on weekends is extremely unhelpful
What problems is the product solving and how is that benefiting you?
Braze empowers us to engage our customers with timely and relevant messages. Its extensive integrations enhance our messaging speed, allowing us to instantly respond when an action is taken and deliver the appropriate message to the customer in real-time.
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