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Great CRM platform
What do you like best about the product?
Braze is a very user-friendly platform. Everything is easily accessible, from campaigns to canvasses to in-app communications. I use Braze daily and rarely experience any issues with the platform! The analytics are useful for providing quick insights into how certain campaigns are doing.
Additionally, I like how easy the personalisation liquid can be, and it makes a real difference.
Additionally, I like how easy the personalisation liquid can be, and it makes a real difference.
What do you dislike about the product?
Sometimes I feel as though the documentation can be confusing. It can take a while to get an issue sorted.
What problems is the product solving and how is that benefiting you?
Braze is helping personalise emails and push notifications to each individual
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Great platform for multi-variate testing and automations
What do you like best about the product?
Braze is easy to use, has great documentation to help you learn the ropes, and gives you the chance to become certified in using the platform. They also run excellent events for users.
What do you dislike about the product?
To get the most out of reporting, you really need to hook it up with 3rd parties rather than being able to do everything in the platform.
What problems is the product solving and how is that benefiting you?
Braze is helping us to learn more about our customers, how they engage, and how they respond to different types of messaging - both content and channels.
Great platform that keeps improving
What do you like best about the product?
Ease of use and the rate at which new useful features are added - combined with the support received
What do you dislike about the product?
Can take a big of time to adjust to the data model you need to use - but the onboarding team makes this as straightforward as possible
What problems is the product solving and how is that benefiting you?
Braze is allowing us to create complex automation, utilising large amounts of data to personalise the experinece at scale
Braze is intuitive and powerful!
What do you like best about the product?
I find the Braze platformincredibly easy to learn and use. It also is powerful in all its capabilities - there's a solution for almost every use case I have.
Additionally, Braze's customer success team is truly unparalleled. They feel like an extension of our team and have a timely and helpful answer to anything we need assistance with.
Additionally, Braze's customer success team is truly unparalleled. They feel like an extension of our team and have a timely and helpful answer to anything we need assistance with.
What do you dislike about the product?
I can't think of anything I dislike about using Braze.
What problems is the product solving and how is that benefiting you?
Automating cross-channel journeys. My company used to manually send many communications out of multiple platforms - Braze is allowing us to now house all our communication types in one place, and make them more cohesive to the customer. This improves customer satisfaction and employee lift.
Seamless Integration
What do you like best about the product?
It seamlessly integrates with other software and tools I use daily, making my work more efficient.
What do you dislike about the product?
It doesn't have a lot of basic email-related analytics
What problems is the product solving and how is that benefiting you?
Email deliverability is crucial for me and I can rely on Braze to ensure that my emails actually reach subscribers' inboxes and don't end up in spam folders.
Best tool
What do you like best about the product?
Email campaigns and push notification, automated emails
What do you dislike about the product?
just the number of the performance is not always accurate
What problems is the product solving and how is that benefiting you?
It helps me saving lots of time and improve my job
Easy to use, customer focused communication tool
What do you like best about the product?
Braze is an easy to use email software. Even if you're new to campaigns or email automation it is really straight forward and they have lots of resources available to help you learn and continue to upskill. I use Braze in the day to day functionality of my job in Digital Marketing and I'm looking forward to expanding my skillset to help serve my organisations customers with more personalised and relevant marketing material in the future.
What do you dislike about the product?
I've had a few issues of completing work within emails, saving and then going back in to see it doesn't exist - especially for Link Management.
What problems is the product solving and how is that benefiting you?
Braze allows us to elevate our brand by serving our customers with the highest quality of email design and functionality we've ever had across desktop and mobile. We are looking forward to rolling out push notifications in the near future too.
Unbeatable Platform for App-First Lifecycle Programs
What do you like best about the product?
I have used Braze in a few roles and am a big fan of the platform. It integrates directly with many of the tools we use throughout our stack and if a direct integration isn't available it's typically very easy to integrate via an API, webhook, or Segment.
I really appreciate the app-first approach Braze allows us to take in our lifecycle efforts while still spreading messaging across all channels. The segmentation capabilities are unmatched and the ability to really "choose our own adventure" to fit the platform to our program's needs rather than the other way around is why I'll always push to use Braze over anything else on the market currently.
I really appreciate the app-first approach Braze allows us to take in our lifecycle efforts while still spreading messaging across all channels. The segmentation capabilities are unmatched and the ability to really "choose our own adventure" to fit the platform to our program's needs rather than the other way around is why I'll always push to use Braze over anything else on the market currently.
What do you dislike about the product?
The need for segment extensions can be frustrating sometimes, especially when we only have a set number of extensions included in our plan.
Customer support has gotten worse over the years, likely as an effort to encourage purchasing a higher tier of support, but that isn't a major blocker most of the time given groups like Email Geeks to help troubleshoot issues while waiting to hear back from the CS team at Braze.
Customer support has gotten worse over the years, likely as an effort to encourage purchasing a higher tier of support, but that isn't a major blocker most of the time given groups like Email Geeks to help troubleshoot issues while waiting to hear back from the CS team at Braze.
What problems is the product solving and how is that benefiting you?
Braze allows us to send marketing and transactional messaging across all channels to our users more effectively than when messaging was broken out acorss multiple platforms.
Effective Saas customer engagement tool for brands connectivity
What do you like best about the product?
Multi channel customer engagement platform
Provides integration to different crm platforms
Provides data segmentation, personalization in content as per the audience, design templates , sms
Helps on connecting with live audience and taking staregic actions accordingly
Updated app with new features in every release
Its features helps in reporting and analysing customer's demands and likes.
Provides a relevant experience to both customers and brands
Provides integration to different crm platforms
Provides data segmentation, personalization in content as per the audience, design templates , sms
Helps on connecting with live audience and taking staregic actions accordingly
Updated app with new features in every release
Its features helps in reporting and analysing customer's demands and likes.
Provides a relevant experience to both customers and brands
What do you dislike about the product?
Sometimes the servers are very low that makes the work to unsaved
Non technical persons cannot use it without proper training
Implementation is not smooth
Hitting limits for database is not something a user like
Support team is not so good
Non technical persons cannot use it without proper training
Implementation is not smooth
Hitting limits for database is not something a user like
Support team is not so good
What problems is the product solving and how is that benefiting you?
Braze is solving the problme of connecting with customers across multi channel through customer perosonalized journey set ups , email and messages designed as per customers likings
Its a automated abd well designed software to cater the marketing strategies of brands
Its a automated abd well designed software to cater the marketing strategies of brands
User-friendly / full functionality
What do you like best about the product?
My company and I use Braze for push notifications on all our apps. It is user-friendly, with every functionality available in the right places. It is the only destination for our in-app/push notification practices. With a company that is all about security, Braze offers advanced security for the data, with easy implementation and integration on all our apps. It also offers multi-channel campaigns with many features.
What do you dislike about the product?
The reporting aspect could be improved, filtering, etc. as well as the documentation for advanced features.
What problems is the product solving and how is that benefiting you?
Braze solves the ability to automate, send, or schedule in-app/push notifications/content cards for mobile and desktop apps. It is benefiting my team by allowing us to act on triggers, with full personalization.
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