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Because of the intuitive interface and easy useless
What do you like best about the product?
The thing that are the most helpful in Braze is your easy management of different channels.
What do you dislike about the product?
The downside of the Braze use is the locations of the buttons in the top.
What problems is the product solving and how is that benefiting you?
The problems that Braze is solving and benefiting me is the management of many different channels.
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First class support!
What do you like best about the product?
The level of support we receive from our CSM Cisco Savill - he has been instrumental in getting the team up and running on the platform, helping brainstorm innovative journeys for new campaign ideas and assisting with support questions!
What do you dislike about the product?
I would say the use of data points when uploading personalisation points to the platform - it can sometimes be limited to what we can achieve in terms of complex personalised journeys.
What problems is the product solving and how is that benefiting you?
It's helping us solve our cross-channel strategy issues we had previously and it's also helping us automate our campaigns which is a massive improvement for the team
There are endless opportunities in Braze!
What do you like best about the product?
Braze has incredible support and is helpful with troubleshooting and problem-solving. The platform allows marketers to bring about any campaign to life - great innovation, integrations and possibilities.
What do you dislike about the product?
There is a learning curve to using the platform. However, the Braze support team helps guide you in the right direction. Additionally, you are limited to 50 campaigns to compare against.
What problems is the product solving and how is that benefiting you?
Braze contributes to personalization, guest retention and acquisition in our mobile app. The platform has allowed us to launch targeted and partner campaigns to drive check average, returning purchasers and brand love.
Braze is a CRM tool which helps you to operate campaigns so easily and analyze campaign data
What do you like best about the product?
It has a very easy and intuitive UI and realtime synchronizing data system.
What do you dislike about the product?
The reporting system has quite limited features yet, I still can get what I need.
What problems is the product solving and how is that benefiting you?
It helps CRM manager to operate various CRM campaigns even when the manager has limited resources (designs, developing and so on).
Powerful, customizable cross-channel communication platform
What do you like best about the product?
Braze has done its best job to make building automated flows easy and approachable.
What do you dislike about the product?
The setup process is lengthy and complicated. No native integration with Salesforce.
What problems is the product solving and how is that benefiting you?
Braze makes it easy to manage all your communication channels in one place.
Next generation CRM tool
What do you like best about the product?
Push notification Features, Tech and customer support
What do you dislike about the product?
Lack of analytics dashboard to track the custom KPIs
What problems is the product solving and how is that benefiting you?
Liquid code with more personalization
It is easy to use and very clear. It has enabled me to easily communicate with customers
What do you like best about the product?
The testing function. I can send the intended communication to my team and keep them in the loop. The canvas feature is also another favorite feature.
What do you dislike about the product?
Errors are sometimes easy to miss when creating a launch and may take time to fix
What problems is the product solving and how is that benefiting you?
Braze is solving reach. I was trying to solve issues of getting across users with appropriate communications. Braze has helped me to increase my customer engagement and sales.
Braze makes marketing easy
What do you like best about the product?
Braze is very user-friendly and doesn't require advanced technical know-how to get things done. Also, their support team is helpful.
What do you dislike about the product?
I think Braze's segment creation tool can be a little more robust. You can create a simple segment, but it's inflexible when you want to get a little more sophisticated with the different filters and conditions.
What problems is the product solving and how is that benefiting you?
Braze makes creating and sending emails, in-app messages, and push notifications easy. Some other CRM platforms overcomplicate the UI and UX, but Braze keeps it simple. No overthinking or doubting is required.
Braze helps Vida Health hit re-engagement goals quarter after quarter.
What do you like best about the product?
Customer support is awesome. The ease of campaign and canvas tabs make creating content simple and I'm learning more through Braze's features everyday.
What do you dislike about the product?
The only downside is the site (or app) does crash pretty frequently.
What problems is the product solving and how is that benefiting you?
Braze helps us solve the issue of determining who to send communication to, when, and WHY. Thus helps our re-engagement strategy.
Powerful & easy to use
What do you like best about the product?
The amount of features is incredible. Whatever you want to be able to do Braze can do it.
What do you dislike about the product?
The email tools are a little limited. They're perfect for simple marketing emails but limited if you're trying to do more.
What problems is the product solving and how is that benefiting you?
Braze helps us simplify the process of engaging with our users across multiple channels in an automated but personalized way
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