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Powerful Tool
What do you like best about the product?
Its powerful integrating and targeting possibilities as well as outstanding customer success relations/customer support.
What do you dislike about the product?
It's not quite user-friendly for our internal users who are not in the marketing or development fields, but still need to use it to produce content (i.e. create email campaigns).
What problems is the product solving and how is that benefiting you?
Allows us to create intricate marketing automation campaigns and to target users with a variety of custom events, attritubes and segments. As it's very customatizable, it is extremely helpful as we have quite a unique set of products.
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Decent platform, some general flaws but gets the job done
What do you like best about the product?
Has a lot of functionality/features that are valuable
What do you dislike about the product?
Some of the debugging features are suboptimal
What problems is the product solving and how is that benefiting you?
It's our centralized ESP/CRM for our business and it's HIPAA compliant
Best messaging platform but support from TAM
What do you like best about the product?
The best part of Braze is a full of personalization and cutomization. Whatever I imagine and bring the next plan for CX, TAM team will support to make it work.
What do you dislike about the product?
It is much easier when you have coding background. Since i don't have the dev experience, I always need to go back and forth for TAM's support.
What problems is the product solving and how is that benefiting you?
Automated personalization was the key role to solve our problem. We need to get SMS pushed from product registration Day1 throughout 2 years of post purchase experience. From customer experience POV, our goal is to improve customer retention and loyaty with reducing customer effort and not inundating the customers. Braze helped this a lot to get this resolved and we are keep making the progress.
its an amazing Platform
What do you like best about the product?
the personalization gives an easy way to setup
What do you dislike about the product?
Reports can be more dynamic similar to Salesforce.com for example
What problems is the product solving and how is that benefiting you?
its giving the personalized experience to our customers.
Incredible platform to boost customer engagement and improve productivity
What do you like best about the product?
I can confidently say that Brave stands out as an impressive marketing, multichannel customer engagement and CRM tool for us. It facilitates effective data segmentation and content personalization as per customer requirements. Making customer journeys has become easier with it. It assists in realtime customer engagements and implementation of strategic action based on customer interactions.
What do you dislike about the product?
There are rooms for improvement in the online documentation for it. Other that that, it works perfect.
What problems is the product solving and how is that benefiting you?
Braze is assisting in e-mail marketing and marketing automation. We used it to send personalized emails target to specific customer groups. The mails are automated so that least technical/engineering know-how is required to do so.The groups are segmented with the analytics reported by the tool itself. It helped us in cross channel integration. Overall, it improved customer enagagement and ultimately, ou r productivity.
Easy to use automation tool
What do you like best about the product?
Great for personalization and segmentation which is the core of many -commerce and lifestyle business. Easy to use as a first time user.
What do you dislike about the product?
Liquid tags can be tricky. Needed constant help from product to integrate with other apps and platforms.
What problems is the product solving and how is that benefiting you?
Identify likes and dislikes of online users which helps in improving retention.
Best for customer retention and better customer engagement
What do you like best about the product?
Provides an easy way to create easy process for complex customer journey.
Provide huge number of features for customer retention and customer engagement as per the customers interests.
Customer support of Braze is also very good, solves our issue quickly.
Provide number of options for integrating with different CRM's.
Provide advanced feature for A/B testing also.
Overall good tool.
Provide huge number of features for customer retention and customer engagement as per the customers interests.
Customer support of Braze is also very good, solves our issue quickly.
Provide number of options for integrating with different CRM's.
Provide advanced feature for A/B testing also.
Overall good tool.
What do you dislike about the product?
I am a professional digital marketor and I use Braze for better marketing of our products and services. Also used it for corporate clients need. So, I don't have anything to dislike this marketing tool.
What problems is the product solving and how is that benefiting you?
Braze is very advanced marketing automation tool. Braze helps me in A/B testing.
Braze is helping me to circulate advertisment to find potential leds from the marketor.
We have used it for our clients also.
Braze is helping me to circulate advertisment to find potential leds from the marketor.
We have used it for our clients also.
Revolutionizing Customer Engagement with Braze!
What do you like best about the product?
The best thing that I love about Braze is its multi-channel marketing which allows us to engage with our customers in various channels like e-mails, in-app messages, and push notifications. It has the ability to integrate with third-party tools such as salesforce, and visualization tools makes it more usable. The data analytics and reporting dashboard is well tailored to our requirements to reach every customer and learn about our campaigns.
Apart from the functionality, the product is easy to use as it is user-friendly. Customer support is very responsive and clarified our concerns at the quickest.
Apart from the functionality, the product is easy to use as it is user-friendly. Customer support is very responsive and clarified our concerns at the quickest.
What do you dislike about the product?
The pricing of the software is a bit on the higher side. Start-ups like our company find it difficult to adopt this. The product is bit complex to implement and set-up at the beginning. Other than that the product is top notch.
What problems is the product solving and how is that benefiting you?
Braze solved many problems for our business by providing the one-stop solution for multi-channel marketing. Automating our marketing campaigns by creating workflows. Most importantly the segmentation of the users is bases on their behaviour, and demographics, this could be a major pain point if we had to do it manually. By getting clear segmentation, we could target each segment with specific ads and campaigns.
Braze optimizes customer communication to improve productivity.
What do you like best about the product?
Customers can improve their investment data and better manage the experiences they have with the products within help of the platform, which is focused on customer interaction. Furthermore, it contains an excellent orchestation of data to achieve a much more lucrative business objective, keeping track of advanced technologial support, templates, and content blocks.
What do you dislike about the product?
in the short that I have been using Baze as a marketing campaing management tool, we have had only one complication, which is that the reports that are generated within this tool are bit deficient, but thanks to our team, we can attacks this problem quickly, but it takes us a little more time.
What problems is the product solving and how is that benefiting you?
With Braze, we have been able to expand our connection with our consumer community, as it allows us to improve our marketing campains and shape the product in a personalized way for the potential customers we have. With this tool, we have successfully reduced a significant number of file directories that were not capturing customers, focusing more on sectors with a higher demand. This is attributed to the exeptional feedback provided by our customers to enhance our products.
Braze is a powerful dynamic tool
What do you like best about the product?
Braze makes the set up of user communications super user friendly. You can easily understand the performance and impact of a campaign. The Canvas tool allows for more complex lifecycle campaigns. It also makes audience segmentation simple. You don't need to code or know SQL to use Braze making it insanely powerful. Their customer service & account management team is full of great and helpful people.
What do you dislike about the product?
Braze is constantly updating their features and UI. I'm kind of the type of person who hates change, it can be difficult to keep up with the constant learning of new tools. I also miss their Slack workspace!
What problems is the product solving and how is that benefiting you?
Helps us to easily reach users in a scalable way.
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