Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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Excellent monitoring tool
What do you like best about the product?
AI modules and self healing.
Campaigns and awareness.
Campaigns and awareness.
What do you dislike about the product?
agent while it should be agentless.
the concepts of engines.
the concepts of engines.
What problems is the product solving and how is that benefiting you?
device monitoring
user productivity
hardware refresh visibility
inventory
tracking
user productivity
hardware refresh visibility
inventory
tracking
Nexthink - A world of actionable intel at your fingertips
What do you like best about the product?
Data, data and more data. All of it valuable in the correct context. Remote actions, remediations and targeted messaging, employee sentiment module.
What do you dislike about the product?
It's easy to open the system with a task or outcome in mind and get distracted by the wealth of data you discover en route. Not a fault as such. Stay focused!
What problems is the product solving and how is that benefiting you?
With the right investations nexthink is showing us issues we didn't know we had and giving us the ability to resolve problems before they're reported.
Systems Management 2.0
What do you like best about the product?
Campaign system and automatic remediation are very good
What do you dislike about the product?
Sometimes, some features don't work. The support team isn't always helpful
What problems is the product solving and how is that benefiting you?
The system allows us to identify problems on the machines
Amazing IT analytics platform
What do you like best about the product?
Nexthink offered us a great amount of IT analytics capabilities which helped our organization to enhance the end-user experiences and to learn about the most common problems user face and how to resolve them timely.
What do you dislike about the product?
I would say they lack some features in the customization, Nexthink may need to offer customization features to tailor the product to meet specific customer needs.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
What problems is the product solving and how is that benefiting you?
With the help of nexthink we manage infrastructure more effectively by providing real-time visibility into end-user experience across different devices and platforms.
It helps to promptly identify and resolve issues before they become problems.
It helps to promptly identify and resolve issues before they become problems.
Nexthink is best platform for Data collection
What do you like best about the product?
Nexthink is used for rich data collection for events like high resource consumption, application crashes, network responses. Its best thing is its incorporated with PowerShell. PowerShell script can be run manually or automated to store data in database. Nexthink has cool dashboard with soft and hard metrics. It also provides very smooth experience.
What do you dislike about the product?
Remote action code constraints can be challenge when heavy scripting required. Also customizations with pop up can be limited. On prem finder is somewhat slow which actually got resolved in new version. Some useful feature inly available to cloud customers.
What problems is the product solving and how is that benefiting you?
We use Nexthink to increase digital experience. Nexthink uses Nexthink collector agent to help collect data, platform helps us with storage and it also uses data to resolve issues at scale. We use it as end user monitoring software. There intelligent auto heal on sessions is awesome feature to use. We track common problems and resolve it. We also use DDEx dashboard and engage in campaig in campaigns.
Finest Digital Employee Experience
What do you like best about the product?
The user experience and support were great
What do you dislike about the product?
Need more documentation and ease the onboarding process
What problems is the product solving and how is that benefiting you?
It greatly helped during the WFH cases, where Digital Employee Experience was crucial and also helped in Employee Experience Management
Intuitive and ease of use
What do you like best about the product?
It's intuitive and very easy to use
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
What do you dislike about the product?
It would need some adjustments just to make the customer (content creator) experience more efficient such as, being able to change the status of a resource without having to enter the edit or mapping page, to be able to select various resources at once by selecting them and transfer resources created from one environment to another.
What problems is the product solving and how is that benefiting you?
Workday Employee Self Service guidance: resources placed in Workday to foster Employee self service such as managing personal information, Job History...
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
It's a great tool for in-application guidance during work flows and processes.
What do you like best about the product?
Tooltips (independent and sequential) and the ability to link to URLs
What do you dislike about the product?
No flags to indicate the presence of tooltips.
What problems is the product solving and how is that benefiting you?
It helps our users to navigate effectively through buyer workflows on our media buying platform and also the new joiner form on EasyVista, thereby reducing the number of tickets and queries raised.
AppLearn has helped in the adoption of our new financial software
What do you like best about the product?
AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials.
The ability to enhance the support with explanations on some tasks and reports is value added.
The ability to enhance the support with explanations on some tasks and reports is value added.
What do you dislike about the product?
We may have some difficulties to manage properly the new features of AppLearn
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
What problems is the product solving and how is that benefiting you?
AppLearn provides on day to day seamless support to the users by solving the change management issue we might have with a new tool. It is also a reliable workaround for some communication features.
G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
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