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Nexthink : very interesting tool for global monitoring
What do you like best about the product?
it allows us to detect anomalies in advance and problems before they become serious.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
What do you dislike about the product?
software metering is not precise enough.
difficult Nxql Langage
upgrade finder version every time we upgrade server version
difficult Nxql Langage
upgrade finder version every time we upgrade server version
What problems is the product solving and how is that benefiting you?
Nexthink provides transformative solutions through real-time analytics, instant remediation, automation, and employee feedback on the desktop. Our main mission is to measure in order to improve the Digital Employee Experience.
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Nexthink Infinity
What do you like best about the product?
Nexthink is an outstanding product that provides unparalleled visibility into an organisation's endpoint experience. This tool has revolutionised how IT teams approach problem-solving by delivering real-time, contextual data on end-user experience.
What do you dislike about the product?
One feedback from the project team is about the remote actions. The current logic is executed based on the time zone. If it can be executed based on local system time, it will improve the global support model and experience.
What problems is the product solving and how is that benefiting you?
Nexthink help identifies areas for improvement, such as hardware performance, inefficient processes, or security risks. Gaining insights into these areas helps Endpoint support teams make informed decisions about improving IT operations, enhancing security, etc.
Nexthink what else?
What do you like best about the product?
As a DBA Admin and Web lover, it's a real pleasure to use Nexthink in my day-to-day. Very useful and simple to check events and present data with beautiful insights
What do you dislike about the product?
Nothing special for the moment. Keep it simple is the key...
What problems is the product solving and how is that benefiting you?
We've never had a tool that allows us to see in real time what the user feels, whether with their physical hardware or our applications. Now it's done!
Digital Support assistance
What do you like best about the product?
Provide proactive support before user complaint
What do you dislike about the product?
Cstomization of the requirement is lenghty
What problems is the product solving and how is that benefiting you?
It report the issue before user complain
A must have tool for Group IT
What do you like best about the product?
The tool always has something that will help you to find out what is wrong and helps to solve it.
What do you dislike about the product?
The connectivity and configuration of the On Primse is difficult.
What problems is the product solving and how is that benefiting you?
Boot and login issues, Network issues, Machines issue,
Getting into the know of your real environment
What do you like best about the product?
To have all relevant information available in one place - and that in nearly realtime. If you some information should be missing there's for sure a remote action available that provides this information or you can even write one yourself.
What do you dislike about the product?
Currently it is clearly visible that the product is in the middel of the transition to a cloud native tool and therefore some known functionality is missing. With the current speed of development this transition won't take long until feature parity.
What problems is the product solving and how is that benefiting you?
Seing is beleiving. When nexthink shows you something, you can be sure that this is what you have out there in the wild. nexthink allows us to track reliably what is being rolled out to our environment through other tools.
Rich Tool - great Dashboards
What do you like best about the product?
Finder is great tool to analyse single, multiple cases and get resoltion out. Reach number of given power shell scripts which can be used out of the box. Dashboards are good and allows to build own without any coding. Nexthink collector very stabile !
What do you dislike about the product?
Data quality is a big issue, too many backend changes - screwing our Dashboards. Servicenow integration with v6 has been for ever an issue for us and never really worked consistently.
What problems is the product solving and how is that benefiting you?
Analying issues, identifiy scope (who else is impacted) . DEX dashboard - Digital user Experiences, inventory infromation - Software versionining overview and take actions to upgrade, verification if key processes are runing - if not restart ..... e.g SCCM client.
My Nexthink Review
What do you like best about the product?
I like best about Nexthink that I can easily see how our clients are doing but also drill deeper into every single one in order to solve issues. Having also some of the features of Nexthink Infinity allows a benchmarking against other companies running similar or the same programs and see how they are doing. This can quickly aid in removing buggy software from our devices.
Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well.
Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well.
What do you dislike about the product?
The thing I dislike most (on premises version) is that I must access every single engine in turn if I want to retrieve specific results from e.g. a Remote Action in order to import the data into Excel (via PowerQuery) where I have then to merge the (in our case) 3 result sets into one in Excel.
This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history.
This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history.
What problems is the product solving and how is that benefiting you?
Nexthink helps us find performance issues and also assists in incident solving.
Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box.
Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box.
Digital Experience enablers
What do you like best about the product?
Frequent and great improvements to their tools
Fantastic customer engagement and support, even when delivery is done through a third party supplier
Fantastic customer engagement and support, even when delivery is done through a third party supplier
What do you dislike about the product?
The tool is costly and few very nice tools needs to be bought separately, but likely for good reasons.
What problems is the product solving and how is that benefiting you?
Nexthink is actively used to proactively monitor and mitigate incidents. Main source of data used for troubleshooting in high priority incidents and bother gathering and sending user information.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
Great tool to enhance Digital Experience.
What do you like best about the product?
Comprehensive features and a continuous improvement plan bring in elements that help manage the endpoints. A robust integration platform is also the best.
What do you dislike about the product?
Some features should allow customization. Every organization's needs will be different. Such customization helps to tailor the tool as per needs.
What problems is the product solving and how is that benefiting you?
Most of the daily issues that arises in a device is solved and we are saving man hours and cost.
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