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Systems Management 2.0
What do you like best about the product?
Campaign system and automatic remediation are very good
What do you dislike about the product?
Sometimes, some features don't work. The support team isn't always helpful
What problems is the product solving and how is that benefiting you?
The system allows us to identify problems on the machines
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Greate IT management tool
What do you like best about the product?
The following are the likes:
- Nice and easy way to track everything from the IT perspective.
- Great tool for IT to manage the machines remotely.
_ amazingly helpful to the employees to get support from the IT team.
- Nice and easy way to track everything from the IT perspective.
- Great tool for IT to manage the machines remotely.
_ amazingly helpful to the employees to get support from the IT team.
What do you dislike about the product?
There's nothing such as dislike but a little suggestion to improve remote connectivity.
What problems is the product solving and how is that benefiting you?
Nice and easy way to track everything from the IT perspective. Great tool for IT to manage the machines remotely.amazingly helpful to the employees to get support from the IT team.
One of the best UX tool
What do you like best about the product?
stay ahead of problems, mass deployment fixes, empower end-users
What do you dislike about the product?
speed transitioning from one platform to another, bit firms absolutely need more time to get stuff trained.
What problems is the product solving and how is that benefiting you?
Major problems that impact UX, such MSFT O365 packet routing to decommissioned-servers
Incredible DEX Tool for Proactively Monitoring
What do you like best about the product?
The data that Nexthink gathers from devices/applications is tremendously helpful for L 0/1/2/3 teams. The application data is paramount to other tools that pull cloud data. The Nexthink support & customer success teams are all superb, friendly, & very professional when working with clients.
And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent
And last but not least, the Nexthink client is practically invisible on workstations. Resource usage is minimal & deployment is completely silent
What do you dislike about the product?
The migration from the legacy version of Nexthink to cloud was a little rough, but they do have resources to help with this. Another is auditing tools for backend changes made.
Otherwise everything is great!
Otherwise everything is great!
What problems is the product solving and how is that benefiting you?
From end user workstation performance issues, to Microsoft Teams call quality issues, to SaaS cloud app performance issues & licensing monitoring. Nexthink is helping us tremendously. We user Nexthink for all of our Operations troubleshooting!
Amazing IT analytics platform
What do you like best about the product?
Nexthink offered us a great amount of IT analytics capabilities which helped our organization to enhance the end-user experiences and to learn about the most common problems user face and how to resolve them timely.
What do you dislike about the product?
I would say they lack some features in the customization, Nexthink may need to offer customization features to tailor the product to meet specific customer needs.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
and another would be on integration, Nexthink may need to focus on the integration capabilities to make it easier for customer to connect with other third party systems.
What problems is the product solving and how is that benefiting you?
With the help of nexthink we manage infrastructure more effectively by providing real-time visibility into end-user experience across different devices and platforms.
It helps to promptly identify and resolve issues before they become problems.
It helps to promptly identify and resolve issues before they become problems.
Very useful, versatile tool giving great DEX insight
What do you like best about the product?
Provides extremely useful insights into both user sentiment and device data, allows proactive remediation and can perform actions based on user input and has great customer support.
What do you dislike about the product?
Learning the query language (NQL) can be quite difficult, however there is a visual editor to assist with this.
What problems is the product solving and how is that benefiting you?
Identifying unhappy customers, out-of-date software patches, incorrect security/antivirus configuration, use of obsolete software (IE11), performing remote actions to resolve issues with apps, repairing SCCM issues.
NexThink & Unified Communications
What do you like best about the product?
Nexthink is a leading Digital Experience Management platform that allows me to gain better insights into the user experience of Unified Communications. One of the things that I like best about Nexthink is its ability to provide real-time analytics and metrics on the performance of all digital assets across an organization's infrastructure. With Nexthink, I can easily monitor user engagement, system performance, and application health, which allows me to optimize my organization's digital environment to meet the needs of our employees.
In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape.
In particular, I appreciate the detailed insights that Nexthink provides into Unified Communications. With the ability to track and analyze user experience across different UC platforms, Nexthink helps me identify and resolve issues quickly, ensuring a seamless user experience for all of our employees. Overall, I believe that Nexthink is an essential tool for any organization looking to improve the digital experience for its employees and maintain a competitive edge in the ever-evolving digital landscape.
What do you dislike about the product?
While Nexthink is a powerful tool for Digital Experience Management, there are a few potential downsides to consider.
Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights.
Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations.
Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations.
Firstly, implementing Nexthink across an entire organization's infrastructure can be a complex and time-consuming process. It may require significant resources and expertise to configure the platform correctly and extract valuable insights.
Secondly, Nexthink relies on agents that need to be installed on end-user devices to collect data, which may raise concerns about privacy and data security. Organizations will need to ensure that they have the appropriate policies and procedures in place to protect user data and comply with relevant regulations.
Finally, the cost of implementing Nexthink may be a concern for some organizations, particularly smaller ones with limited budgets. While the platform offers significant value in terms of insights and analytics, the cost of implementation and ongoing maintenance may be a barrier for some organizations.
What problems is the product solving and how is that benefiting you?
Nexthink helps to optimize Unified Communications environments by identifying areas for improvement. By monitoring user behavior and interactions with different UC platforms, Nexthink can help to identify opportunities to streamline workflows, reduce complexity, and improve user adoption. This can lead to more efficient and effective communication and collaboration within your organization.
Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape.
Overall, Nexthink's solutions in the Unified Communications space can benefit you by improving the user experience, increasing productivity, reducing downtime, and ensuring compliance with security and regulatory requirements. By providing valuable insights and analytics, Nexthink enables you to optimize your digital environment to meet the needs of your employees and maintain a competitive edge in the digital landscape.
Nexthink - Enabling Visibility into the Digital Employee Experience
What do you like best about the product?
The User Interface is fantastic; non-technical users can engage with the product meaningfully without feeling gate-kept by IT jargon. Likewise, the self-paced learning provided by Nexthink is excellent, it makes it easy to upskill in the product and learn about DEX industry trends. The people behind the product are equally outstanding, easy to work with, flexible, and genuinely want to help your organization develop its DEX strategy and reach related goals.
What do you dislike about the product?
The tool/product has numerous possible use cases. This means you are often the first to be attempting a specific approach. It can be daunting, and if your organization is risk-averse, it would be beneficial to leverage a solid set of use cases/success stories.
What problems is the product solving and how is that benefiting you?
Monitoring Digital Employee Experience, Optimizing IT Support Services, Automating Fixes to End User's Devices, Communication with End-Users,
Nexthink is best platform for Data collection
What do you like best about the product?
Nexthink is used for rich data collection for events like high resource consumption, application crashes, network responses. Its best thing is its incorporated with PowerShell. PowerShell script can be run manually or automated to store data in database. Nexthink has cool dashboard with soft and hard metrics. It also provides very smooth experience.
What do you dislike about the product?
Remote action code constraints can be challenge when heavy scripting required. Also customizations with pop up can be limited. On prem finder is somewhat slow which actually got resolved in new version. Some useful feature inly available to cloud customers.
What problems is the product solving and how is that benefiting you?
We use Nexthink to increase digital experience. Nexthink uses Nexthink collector agent to help collect data, platform helps us with storage and it also uses data to resolve issues at scale. We use it as end user monitoring software. There intelligent auto heal on sessions is awesome feature to use. We track common problems and resolve it. We also use DDEx dashboard and engage in campaig in campaigns.
Finest Digital Employee Experience
What do you like best about the product?
The user experience and support were great
What do you dislike about the product?
Need more documentation and ease the onboarding process
What problems is the product solving and how is that benefiting you?
It greatly helped during the WFH cases, where Digital Employee Experience was crucial and also helped in Employee Experience Management
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