Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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This is a great tool to see what's going on in the environment especially in EUC area
What do you like best about the product?
The ability to collect the data from end user machines especially actionable data
What do you dislike about the product?
Nothing in specific, but if we could have all modules bundled especially the most widely used one's that would be great
What problems is the product solving and how is that benefiting you?
End user experience is what we are gauging with the help of this tool
Recommendations to others considering the product:
One can go for this tool if they would like to measure digital user experience, this does a lot more than just user experience, Act(self-heal): Easily resolvable issues without user intervention, engage: if your company does a lot of campaigns
Nexthink Experience
What do you like best about the product?
Remote action, Investigations, Live data
What do you dislike about the product?
Device performance details related the CPU usage, CPU usage details broadcasting, Multiple Engines concept
What problems is the product solving and how is that benefiting you?
Realtime issues related to Devices like BSOD, Application crash, Alerts, Remediation.
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Benefits :
Automated selfheal activity for system drive cleanup
Automated selfheal activity for system BSOD
Automated selfheal activity for Internet explorer crash
Automated selfheal activity for SCCM service restoration
Nexthink helped in monitoring the migration from Skype to Teams
Nexthink helped in monitoring the migration from Symantec to Windows defender
Key application service Monitoring
Dashboard which is highlighting 3 manufacturer key performance in single dashboard
Trend report analysis of crash
Good & efficient tool. It can be more powerful with more accurate data fetch.
What do you like best about the product?
ACT module is very helpful. It helped me to troubleshoot many issues on VIP machines.
What do you dislike about the product?
Few parameters information is not reliable. Like SMART index, packages version, Binary version. BSOD information also was not fetched properly. for example error label will show root cause of BSOD is driver failure. But it won't show which driver was failed.
Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
Engage module is bit restricted. It can be more useful if we allowed to change font size, color & logo field removal/addition.
What problems is the product solving and how is that benefiting you?
Cache files cleanup, automatic password reset notification, log files(event logs,network logs) fetch for troubleshooting, SCCM agent troubleshooting..etc.
Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.
Less time for VIP machines troubleshooting, Less number of password reset incidents, Less number of driver failure machines..etc.
there are few things that has to be inproved
What do you like best about the product?
Remote actions and campaigns on devices.
What do you dislike about the product?
Date whcih is extracted is not in good shape and dashboards are not having much options and graphics
What problems is the product solving and how is that benefiting you?
PC Performance issues
Intuitive Tool for End Users
What do you like best about the product?
SmartPages are a great communication tool with multiple purposes.
What do you dislike about the product?
Better content management is needed for client administration.
What problems is the product solving and how is that benefiting you?
Enabling self service and increasing user engagement. We’ve been able to leverage AppLearn for their seamless overlay to provide content and meet the end users where they need support the most...while they are in the middle of their processes. This reduces end-users time in searching for relevant content to help them complete tasks.
Helpful in app context, support and communication tool
What do you like best about the product?
The ability to meet employees where they are in Workday through a seamless in app experience.
What do you dislike about the product?
I am not as close to it, but content management and archiving could be a bit more structured and automated.
What problems is the product solving and how is that benefiting you?
Providing employees with in app content and support in Workday as part of the launch
Very pleasant people to deal with and a great product
What do you like best about the product?
The product and the support service in general
What do you dislike about the product?
Unfamiliarity with new system they deal with that occasionally cause unexpected results
What problems is the product solving and how is that benefiting you?
Mapping to a new system without any issues. Once resolved, they have been addressed going forward.
Speeding up the onboarding process and decreasing support requests
What do you like best about the product?
• Despite we are still in the evaluation phase YesElf persuaded me it can provide efficient training without personal sessions which is very important in today’s COVID times.
• I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time.
• I like how it looks like - the visual side, users are attracted to a certain place within the screen and it is possible to decide if an object is mandatory or optional. So I am sure they learn more efficiently by following highlighted places, everything else is covered with a soft shadow, they can interact only with buttons, inputs, etc. with which they should to. In this way, they will learn exactly what they need to do or know. YesElf through direct interactions helped to process needed actions even for the first time.
What do you dislike about the product?
So far nothing about the solution. We should have set up out user groups (AD) differently with the distribution.
What problems is the product solving and how is that benefiting you?
Our objectives are:
• Get the new team members on board with ease.
• Gain employee productivity efficiency and engagement
• Improve application adoption and activity time
• Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours)
• Decrease support demand from novices towards application usage.
• Support independence for new people due to a very often remote approach (COVID)
• Get the new team members on board with ease.
• Gain employee productivity efficiency and engagement
• Improve application adoption and activity time
• Significantly increase information retain. (70% of newly learned information gets forgotten within 24 hours)
• Decrease support demand from novices towards application usage.
• Support independence for new people due to a very often remote approach (COVID)
Nexthink is an amazing tool.
What do you like best about the product?
Real-time issue analysis, user interaction
What do you dislike about the product?
Would like integration with Landesk/SCCM
What problems is the product solving and how is that benefiting you?
We've proactively solved server outages before they were escalated into bigger issues. We're analyzing our network speeds at different sites to improve our network hardware configuration. When users started working form home during the pandemic, we used Nexthink to help address remote user issues that would have previously only been able to fix by them being at an office location. Using Engage, we've reached over 30k users in a matter of minutes rather than depending on emails to get user responses. Benefits include quicker time to resolution for incidents, overall reduction in ticket counts since some issues are fixed before the user opens a ticket, and lower cost of ownership of licensed software since now we have the ability to remove and redistribute software based on usage.
A Valuable Component for Modern Endpoint Management
What do you like best about the product?
Of all endpoint monitoring solutions that attempt to gather and analyze data from endpoints on an enterprise scale, Nexthink has done the best job of this so far. It's best feature is simple; with minimal effort, I am able to collect valuable insight from our endpoints to find performance trends, confirm reported issues, create and deploy automated tasks, and engage users. The provided templates and thorough documentation, take the guesswork out of managing this product, which saves me time and creates a highly scalable solution.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
Regarding the user interface:
It appears that significant thought was given to designing a UI with a modern IT professional in mind, and the continued addition of new features show that Nexthink shows continued dedication to their product and end users.
Customer Service:
Our recent migration to the Nexthink Cloud service was seamless, and we greatly appreciated the dedication.
What do you dislike about the product?
What I fell could be a vast area of improvement would be to add the ability to create investigations or reports with mixed sources. While we can create investigations that tell us what devices have x or y packages installed and then drill down, it would be helpful to have the ability to create a report that lists both the device names and package names in the same table. For example, we may want to create a report that lists the device name, other associated device attributes, AND what version of Google Chrome (any version) that device has installed. Currently, we'd have to look to look this up by the application version, create a report of devices with that version installed, and then combine those reports in Excel, which creates a manual process for an otherwise greatly automated solution.
What problems is the product solving and how is that benefiting you?
1. Obtaining proven and realtime data to determine and drive decisions behind software and hardware implementations.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
2. Engaging our users with a modern UI to collect surveys and provide notifications, with less effort needed and more responsiveness than email.
3. Almost effortless deployment of automated tasks that typically generate helpdesk tickets, such as notifying users their computer should be rebooted or cleaning disk drives.
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