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Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
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powerful yet overwhelming
What do you like best about the product?
The low footprint of the Nexthink agent. It does not take up a lot of resources on the computers. Reporting is also excellent for troubleshooting.
What do you dislike about the product?
The fact that you need a dedicated team to manage the systems and a lot of remote actions need some modifications before running them.
What problems is the product solving and how is that benefiting you?
Issues with windows Onedrive, systems with disk space issues and connection issues with applications.
An useful Tool with promising features but need deep knowledge to use it
What do you like best about the product?
Lots of dashboards can be created to get insights into what is going on in the environment
What do you dislike about the product?
Some of the Remote Actions do not work as it is expected. We have to engage support most of the time
What problems is the product solving and how is that benefiting you?
1. Many of the Remote Actions do not work
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
Nexthink is helping in proactively monitoring the device and application performance issues.
What do you like best about the product?
Nexthink gives data in a fraction of seconds. Easy to configure the dashboards compared to other monitoring tools.
Nexthink remote actions help in resolving the issues efficiently.
Nexthink remote actions help in resolving the issues efficiently.
What do you dislike about the product?
Alerts and Manually configured Categories need to enable in each engine. There is a possibility to forget to allow the alerts if there are many engines in the environment.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
Nexthink gives only 9999 executions data. For all executions, you need to go for the NXQL query. The team can improve this.
What problems is the product solving and how is that benefiting you?
User login issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
MS Teams performance issues
Disk Space issues
SCCM Client issues
Windows update and patching
Campaigns to educate the end-users
End-user experience improvement
Network related issues
Recommendations to others considering the product:
Nexthink is a proactive monitoring tool. It enables the Service Desk and other technical teams to improve the end-user experience.
The best Automation tool for this generation
What do you like best about the product?
Automation and Campigns are the best part in nexthink which is easy to use and understand. We have ServiceNow integrated with nexthink. I have not used other tools but this one does the job.
What do you dislike about the product?
Limitations in Nexthink such as Services and Metrics and Dashboard customization. Make it more innovative and removing limitation is required for making it better.
What problems is the product solving and how is that benefiting you?
Disk space issues, restart issues, slowness of computers. yes as this saves lot of productive hours of customers. yes we are more productive. yes the dex score seems to have increased.
Satisfied with the product
What do you like best about the product?
The UI is quite user-friendly, especially when it comes to the Dashboards, which has numerous graphs which make the experience satisfactory.
What do you dislike about the product?
Understanding the whole product can be challenging for a new user as the details are vast.
What problems is the product solving and how is that benefiting you?
Used it for development purposes, it helped us to retrieve data easily with the help of editors and filters.
Great tool for performance monitoring
What do you like best about the product?
The accurate health of end-users machines provided by the application and easy to understand metrics
What do you dislike about the product?
Trending data such as CPU, IO, Memory is not much detailed.
What problems is the product solving and how is that benefiting you?
We are monitoring the end-users machine compliance check and inventory-related issues.
I like to recommend Nexthink to colleagues because it very usefull.
What do you like best about the product?
The real-time data of the device and user to monitor the health of the device and network.
What do you dislike about the product?
It's not displaying or providing the trending data for CPU, Memory, Disk IO, Network.
What problems is the product solving and how is that benefiting you?
It helps to resolve the end user's system health issues.
Excellent tool to perform deep analytics of your computing environment and performing remote actions
What do you like best about the product?
Nexthink is my favorite tool to jump to in case somebody is reporting any kind of problem / issue for one user or for multiple users, a tool which can provide you instant report and analytics that if the same issue is occurring for one user or more users are affected. I can instantly create an investigation to give myself a relief that it's not a multi-user issue. Then I can send some remote action to resolve the issue and user donot have to give me any time to login to his machine remotely or physically.
Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized
Dashboard which provides ready made analytics. region based understanding on the enviroment is the best thing is realized
What do you dislike about the product?
on some occassions, Nexthink is not able to help like we recenlty faced an intermittent issue with teams which was having some issue in traffic flowing via firewall but that is little hard to check and printing nightmare issues which recently everyone is observing. I hope nexthink can do some tricks on this someday.
What problems is the product solving and how is that benefiting you?
I already explained inthe above columns that I am able to do remote actions without going to user and without taking any time from user, even I can perform analysis that if this is a multi user issue or not.
these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared.
Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side
these sort of things are very helpful in corporates and saves much time. I can be proactive with users when that issues is affecting more users. I will be prepared.
Another benefits is topology view which can assist in viewing the traffic using the different ports and routes to traverse from one point to another which helps drill down issues at application connectivity side
Excellent & very powerful solution for next decade atleast!!
What do you like best about the product?
Sence module & few OTB ACT scripts also.
What do you dislike about the product?
Unable to relate user issues vs. finding
What problems is the product solving and how is that benefiting you?
Environment strengthing
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
We are improving compliance of devices & acting as a governance layer on the organization`s SOC team.
Capable of identifying hidden issues & sometimes able to suggest solutions also.
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