Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
389 reviews
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Great for multiple enterprise applications
What do you like best about the product?
ApplLarn is more than just steps, it is about processes. It not only shows you how, but with the why which is important to our teams.
What do you dislike about the product?
They seem to be improving this, but getting it to be fully self-supported will be helpful. With that said, the team at AppLearn is great in getting you configured.
What problems is the product solving and how is that benefiting you?
We seem to have very consistent updates to processes or we have a process that only happens occasionally. Being on the executive team, I did not do some of the activities on a regular basis and when I did AppLearn helped me walk through the process so I did not have to get my admin or another individual in to help me out. We also were able to communicate items like how to do an annual review and what it means to rank someone a 5 (top performer) when it should be sparingly. In the past, everyone got a 5 and then we had to go back and level set the review process.
Nexthink tool has bring in a lot of productivity in work, the automation has made work easier.
What do you like best about the product?
Automated remote actions are outstanding. They remediate the issue and generate results in a flick of seconds, saving a lot of time and workforce. The campaign feature is lovely, and so many things can nudge users without even contacting them.
What do you dislike about the product?
Nothing I can think of now. I like everything so far, be it support, technical staff, etc.
What problems is the product solving and how is that benefiting you?
We solve many issues like Outlook crashes, system restart issues, disk cleanup, application crashes, and many more.
There are many benefits
-save time
-efficient results
-increase productivity
There are many benefits
-save time
-efficient results
-increase productivity
Recommendations to others considering the product:
Just go for it without giving a thought. Trust me, and you guys will love your decision.
Nexthink implementation and value recognition experience
What do you like best about the product?
Its unique proposition for corporate end user community
Easy to configure portals and dashboards
Multiple level of drill down to find cause for a trend and ability to resolve
Timeline view of device performance, further connected view
Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM
Easy to configure portals and dashboards
Multiple level of drill down to find cause for a trend and ability to resolve
Timeline view of device performance, further connected view
Ability to easily integrate with ITSM like Remedy, SNOW, workplace tools such as SCCM
What do you dislike about the product?
Dasboards for IT management view can be more modern and interactive. The version I worked with had limited options
What problems is the product solving and how is that benefiting you?
Outlook isssues
Password reset proactive prompts
File space/disk space issues
Mass communication on outage, preventive and reactive
custom user survey based feedback for specific or all groups
Custom solution build for PC diagnostics
Asset inventory management for enterprise
Complementing SCCM in resolving PC issues related to software distribution, patch compliance
Password reset proactive prompts
File space/disk space issues
Mass communication on outage, preventive and reactive
custom user survey based feedback for specific or all groups
Custom solution build for PC diagnostics
Asset inventory management for enterprise
Complementing SCCM in resolving PC issues related to software distribution, patch compliance
Recommendations to others considering the product:
Nexthink is a market leader. But there are other companies offering similar products and services for some one to review and take a decision on whats best for them. What makes Nexthink unique is its thoughtful design of solutions required for the IT support serving corporate end user community. Its ability to integrate seamless with IT support, ITSM tools, Management dashboards and friend communication with end users along with its core ability of analytics and remote self heal makes it a great choice
Application Support Wingman!
What do you like best about the product?
Seamless integration with our cloud systems for a great user experience
What do you dislike about the product?
Need support for on-prem applications (non-browser based)
What problems is the product solving and how is that benefiting you?
We are reducing training effort and calls to the Help Desk by putting our tailored training material literally right at the users' fingertips
Nexthink insights
What do you like best about the product?
Nexthink custom Remote actions and campaigns
What do you dislike about the product?
Nexthink License allocation part. it's a challenging part of VOE
What problems is the product solving and how is that benefiting you?
It's helping us to balance Bitlocker Compliance without any manual intervention.
Nexthink is a great tool which helps to keep the environment clean
What do you like best about the product?
I like the way Nexthink gives insights on the entire estate and where to focus and improve the performance
What do you dislike about the product?
I haven't identified anything so far, but will surely let you know once i found any
What problems is the product solving and how is that benefiting you?
OS Version Standardization
Application Version Standardization
Application crashes
Increase in Logon duration and Avg Boot duration
Nexthink library use-cases
Application Version Standardization
Application crashes
Increase in Logon duration and Avg Boot duration
Nexthink library use-cases
Enhanced End Users Experience, Proactive Next Gen IT and Proactive Incident Reduction using Nexthink
What do you like best about the product?
Nexthink offers plug-and-play solutions for customers (Nexthink SaaS) which is very easy to deploy and use for administrators and users. Nexthink collector for target workstations helps to retrieve the important information from the ecosystem. We can define the steps to improve end users experience, IT compliance, enable proactive incident resolution etc. using this key information. Additionally, it offers out of the box probes and self-healing use cases which can be deployed easily and we can receive the potential benefits and value additions for customers at very early stages. It also provides the feature of publishing campaigns which helps to establish a connect with users to share organization communication, outages, surveys and also in execution of self-healing use cases. Nexthink PS team also provides the support proactively with full dedication to help the customers to achieve the common goal.
What do you dislike about the product?
No drawbacks were observed in the product. We highly recommend it to enable digital workplace automation & establish NextGen IT.
What problems is the product solving and how is that benefiting you?
Problem Areas target by Nexthink - Proactive Password Reset, Recycle Bin Cleanup, Disk Cleanup, SCCM Client Auto-Repair, Outlook Client Auto-Repair, Self-Healing of Application Services, BitLocker Encryption, Security Reports such as AV installation, IT Compliance reports such as MS Office compliance.
Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance
Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance
Nexthink is excellent tool and Dhurv and Sidharth are excellent too with product support
What do you like best about the product?
It give us insight that we can even can not think.
What do you dislike about the product?
Some of the feature that are available in Cloud release but on in onpremie setup release
What problems is the product solving and how is that benefiting you?
All the day to day activities involved with troubleshooting.Survey Campain, return rate is superb
Great in elevating End User Analytics , Automation and Experience !!
What do you like best about the product?
1. Provides true visibility into the end user experience
2. Enhancing enduser experience through Health card and automations
3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles).
4. Availability of cloud variant.
2. Enhancing enduser experience through Health card and automations
3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles).
4. Availability of cloud variant.
What do you dislike about the product?
Nothing as such.. the feature requests from customers are timely analysed and actioned in order to ensure any additional requirements are implemented soon.
What problems is the product solving and how is that benefiting you?
1. Enhanced End-User Experience
2. Improved Automation on End-user Environment
2. Improved Automation on End-user Environment
Recommendations to others considering the product:
Extremely great tool to enhance workplace experience and ease of use for analytics and automation.
Great Tech but long way to go!
What do you like best about the product?
The user friendly approach to visualize data is the part.
What do you dislike about the product?
Nothing to dislike about Nexthink but more enhancements are required in automation front i.e. ACT & Engage.
What problems is the product solving and how is that benefiting you?
We were able to detect/solve multiple issues for our customers
1) For one of the customer even after split tunelling for office application connection still went through oraganizations Proxy servers which lead to failing of connections. This was identified by nexthink.
2) Resolved 20% of SCCM issues with ACT for one of the customer
3) Created a script to force connect users to VPN to get the latest updates
and many more
1) For one of the customer even after split tunelling for office application connection still went through oraganizations Proxy servers which lead to failing of connections. This was identified by nexthink.
2) Resolved 20% of SCCM issues with ACT for one of the customer
3) Created a script to force connect users to VPN to get the latest updates
and many more
Recommendations to others considering the product:
Go for it explore the possibilities.
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