Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
378 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Application Support Wingman!
What do you like best about the product?
Seamless integration with our cloud systems for a great user experience
What do you dislike about the product?
Need support for on-prem applications (non-browser based)
What problems is the product solving and how is that benefiting you?
We are reducing training effort and calls to the Help Desk by putting our tailored training material literally right at the users' fingertips
Nexthink insights
What do you like best about the product?
Nexthink custom Remote actions and campaigns
What do you dislike about the product?
Nexthink License allocation part. it's a challenging part of VOE
What problems is the product solving and how is that benefiting you?
It's helping us to balance Bitlocker Compliance without any manual intervention.
Nexthink is a great tool which helps to keep the environment clean
What do you like best about the product?
I like the way Nexthink gives insights on the entire estate and where to focus and improve the performance
What do you dislike about the product?
I haven't identified anything so far, but will surely let you know once i found any
What problems is the product solving and how is that benefiting you?
OS Version Standardization
Application Version Standardization
Application crashes
Increase in Logon duration and Avg Boot duration
Nexthink library use-cases
Application Version Standardization
Application crashes
Increase in Logon duration and Avg Boot duration
Nexthink library use-cases
Enhanced End Users Experience, Proactive Next Gen IT and Proactive Incident Reduction using Nexthink
What do you like best about the product?
Nexthink offers plug-and-play solutions for customers (Nexthink SaaS) which is very easy to deploy and use for administrators and users. Nexthink collector for target workstations helps to retrieve the important information from the ecosystem. We can define the steps to improve end users experience, IT compliance, enable proactive incident resolution etc. using this key information. Additionally, it offers out of the box probes and self-healing use cases which can be deployed easily and we can receive the potential benefits and value additions for customers at very early stages. It also provides the feature of publishing campaigns which helps to establish a connect with users to share organization communication, outages, surveys and also in execution of self-healing use cases. Nexthink PS team also provides the support proactively with full dedication to help the customers to achieve the common goal.
What do you dislike about the product?
No drawbacks were observed in the product. We highly recommend it to enable digital workplace automation & establish NextGen IT.
What problems is the product solving and how is that benefiting you?
Problem Areas target by Nexthink - Proactive Password Reset, Recycle Bin Cleanup, Disk Cleanup, SCCM Client Auto-Repair, Outlook Client Auto-Repair, Self-Healing of Application Services, BitLocker Encryption, Security Reports such as AV installation, IT Compliance reports such as MS Office compliance.
Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance
Benefits and Value Addition - Proactive Incident Reduction and Resolution, Shift from Reactive to Proactive IT, Enhanced End Users Experience, Improvement in IT Compliance
Nexthink is excellent tool and Dhurv and Sidharth are excellent too with product support
What do you like best about the product?
It give us insight that we can even can not think.
What do you dislike about the product?
Some of the feature that are available in Cloud release but on in onpremie setup release
What problems is the product solving and how is that benefiting you?
All the day to day activities involved with troubleshooting.Survey Campain, return rate is superb
Great in elevating End User Analytics , Automation and Experience !!
What do you like best about the product?
1. Provides true visibility into the end user experience
2. Enhancing enduser experience through Health card and automations
3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles).
4. Availability of cloud variant.
2. Enhancing enduser experience through Health card and automations
3. Intuitive, easy to use, great user interface and abundance of integration possibilities (with Bots, ITSM and Configuration manager consoles).
4. Availability of cloud variant.
What do you dislike about the product?
Nothing as such.. the feature requests from customers are timely analysed and actioned in order to ensure any additional requirements are implemented soon.
What problems is the product solving and how is that benefiting you?
1. Enhanced End-User Experience
2. Improved Automation on End-user Environment
2. Improved Automation on End-user Environment
Recommendations to others considering the product:
Extremely great tool to enhance workplace experience and ease of use for analytics and automation.
Great Tech but long way to go!
What do you like best about the product?
The user friendly approach to visualize data is the part.
What do you dislike about the product?
Nothing to dislike about Nexthink but more enhancements are required in automation front i.e. ACT & Engage.
What problems is the product solving and how is that benefiting you?
We were able to detect/solve multiple issues for our customers
1) For one of the customer even after split tunelling for office application connection still went through oraganizations Proxy servers which lead to failing of connections. This was identified by nexthink.
2) Resolved 20% of SCCM issues with ACT for one of the customer
3) Created a script to force connect users to VPN to get the latest updates
and many more
1) For one of the customer even after split tunelling for office application connection still went through oraganizations Proxy servers which lead to failing of connections. This was identified by nexthink.
2) Resolved 20% of SCCM issues with ACT for one of the customer
3) Created a script to force connect users to VPN to get the latest updates
and many more
Recommendations to others considering the product:
Go for it explore the possibilities.
A matured tool that is a must for any organisation - have been using it for over 3 years now.
What do you like best about the product?
Its graphical representation of the data in the form of custom or generic dashboards giving a comprehensive insight - to drive any incident or problem to closure with all the required logs.
Proactively monitoring the device health and then with our appropriate analysis (including the real time check via Finder) definitely improves the user experience and also enhance the overall service that are being provided to the customer.
Moreover, the support teams from Nexthink have always been available & assisted if we face any technical issues etc. as & when required.
Proactively monitoring the device health and then with our appropriate analysis (including the real time check via Finder) definitely improves the user experience and also enhance the overall service that are being provided to the customer.
Moreover, the support teams from Nexthink have always been available & assisted if we face any technical issues etc. as & when required.
What do you dislike about the product?
I do not see any reasons to mark them down on any parameter as they are an intense competition when it comes striving with the similar tools available in the market.
What problems is the product solving and how is that benefiting you?
As I have already mentioned some key benefits above - I would here talk about few issues or areas that it has helped us with:
1. Device Refresh
2. Collaboration application (TEAMS, Outlook etc.)
3. Device Performance
4. DEX
5. Support for other LOB's
1. Device Refresh
2. Collaboration application (TEAMS, Outlook etc.)
3. Device Performance
4. DEX
5. Support for other LOB's
Nexthink Support is really great. If required all the internal teams get engaged to fix the issue.
What do you like best about the product?
Nexthink ACT is the best part where remote actions can be configured making life easier & increasing productivity
What do you dislike about the product?
For any specific feature update, an Idea needs to be raised & if more number of votes are there then only its taken into consideration.
What problems is the product solving and how is that benefiting you?
I am from implementation team
Delivery Manager, managing and delivering Work place services to large customers
What do you like best about the product?
Proactive assistance in identifying issues and automated resolution.
What do you dislike about the product?
Dashboards to be improved with more customizable options
What problems is the product solving and how is that benefiting you?
Enhance End user experience by reducing device related issues
showing 141 - 150