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Learning the ropes of User Experience
What do you like best about the product?
The ease in which one could take their view from micro to macro in just a few clicks to observe user behavior. This ability paired with the robust monitoring capabilities of Nexthink provided a holistic view of both technical and experiential data.
What do you dislike about the product?
At the time of my use there was some limitations on types of data that could be collected through triggered actions. This may have been resolved in later versions.
What problems is the product solving and how is that benefiting you?
Problems solved by Nexthink were both of a technical nature, finding misconfigurations and frequently crashing software, to budgetary problems, such as finding unused or underutilized licenses Benefits realized are around seeing not how a service is performing technically, but how users are experiencing that service and how it is affecting their day to day.
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Some experience in monitoring software and this is a good choice
What do you like best about the product?
Web interface, connections status on desktop and server and graphics monitoring, request.
What do you dislike about the product?
Network Graphic Monitoring have a lot of lag, need a strong computer....
What problems is the product solving and how is that benefiting you?
Desktop Free Space, Last Boot, Battery Health, Connections failed, Update...
Recommendations to others considering the product:
Yes
From reactive to proactive; with the perspective that matters the most, the end user perspective.
What do you like best about the product?
The way it has helped organizations transform traditional IT Helpdesks from having a reactive approach to proactively assisting users; providing insights from end user systems to help the helpdesk and IT support team to analyze issues.
They have the best documentation and support team even for basic queries
They have the best documentation and support team even for basic queries
What do you dislike about the product?
there is no dislike; but moving to the cloud could provide customers with a trial version
What problems is the product solving and how is that benefiting you?
Everyday IT problems; computer slowness, quick fixes using remote actions, easy reachability to users with Campaigns.
Good product. Helps to investigate issues on network area
What do you like best about the product?
- Fast investigation on large scale with Finder
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
- Proposed investiogation based on a search in Finder
- Network view in Finder
- Integration with ServiceNow
What do you dislike about the product?
- Doesn't catch a computer reboot when "fast boot" option in enabled on Windows10
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
- For an unknown reason, in our environment sometime the users listed in the timeline doesn't reflexes the reality. This leads to a lack of confidence in the product.
What problems is the product solving and how is that benefiting you?
- Issues on end user computers
- Issues on IT services
- Issues on IT services
The only one product really focused on managing the users digital experience
What do you like best about the product?
A cloud based solution using IA to improve the users digital experience.
What do you dislike about the product?
It lacks some granularity regarding the users access management.
What problems is the product solving and how is that benefiting you?
Ability to manage Remote Vs Office workers experience.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Device, Apps and Network issues deep analysis.
Upgrade Service Desk capabilities through ITSM integrations.
Recommendations to others considering the product:
Dedicate at least 1 person to manage the product within your organization.
A great solution but that needs a dedicated team
What do you like best about the product?
Dashboards: compliance and performance.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
Good interface.
Act for solving issues automatically.
Engage to communicate with talents.
What do you dislike about the product?
Deployment is not as easy as expected.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
A dedicated team is needed to manage the application and most of all to manage alerts and act.
What problems is the product solving and how is that benefiting you?
I'm solving compliance and performance issues on computers.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
I want to implement engage to communicate in a more efficient way with users.
I want to integrate with ServiceNow to provide a better support.
Recommendations to others considering the product:
As stated in the review title, it's a great tool but you need to have a team in place to manage it properly.
ObjectLine review
What do you like best about the product?
the interfaces to get comprehensive information
What do you dislike about the product?
the fact it is a "nice to have" and not a "must to have" product is the first thing. For the features, it misses a report tool
What problems is the product solving and how is that benefiting you?
to understand the experience of our employees
my experience in IT sales field for 11 years across enterprise customers
What do you like best about the product?
Nexthink giving full visibility for the endpoints side and work proactively to avoid any issues.
What do you dislike about the product?
the most important thing in Nexthink that you can add customization and write codes to gain more features and reports , so no limit so no pain .
What problems is the product solving and how is that benefiting you?
discover the user endpoints and generate dashboards to show the live status , also Improve business productivity by enabling IT to see and stay ahead of issues that slow end- users down .
Recommendations to others considering the product:
you have to try Nexthink
A solution that speaks for itself
What do you like best about the product?
Intuitive, gets to the point, allows visibility at multiple levels
What do you dislike about the product?
Few things, the first settings are a bit tedious
What problems is the product solving and how is that benefiting you?
Problems solved: User bad experience, misuse of workstations, user disengagement, unfounded complaints
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Benefits: Perfect knowledge of all workstations with the Nexthink collector, Better cost management (licenses, replacement, under use, ...), Clear improvement in the organization of the helpdesk team, Satisfaction of business users
Nexthink will be your favorite and smartest product to answer your needs , visible
What do you like best about the product?
Nexthink organized documentation and helpful support
What do you dislike about the product?
Maybe i need more courses on the academy as i miss to be certified from nexthink :)
What problems is the product solving and how is that benefiting you?
One of my usecases Nexthink helped me to know exactly the hardware resources in one click to know if any resources decreased suddenly by some engineers in the sight
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