Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
372 reviews
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Intuitive and ease of use
What do you like best about the product?
It's intuitive and very easy to use
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.
Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth.
What do you dislike about the product?
It would need some adjustments just to make the customer (content creator) experience more efficient such as, being able to change the status of a resource without having to enter the edit or mapping page, to be able to select various resources at once by selecting them and transfer resources created from one environment to another.
What problems is the product solving and how is that benefiting you?
Workday Employee Self Service guidance: resources placed in Workday to foster Employee self service such as managing personal information, Job History...
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
Workday Campaigns: launch information campaigns like Workday Refresh new features, Performance Management and Development, Emergency contact gathering information...
SNOW: resources placed in Service Now to guide through different processes.
Powerful time saving tool!
What do you like best about the product?
The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised.
What do you dislike about the product?
Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none!
What problems is the product solving and how is that benefiting you?
In-tool communication with end-users, providing notifications of events, tasks, and guidance. The field-level guidance for signposting bitesize pieces of information is a great feature. We love the support ticket deflection by providing guidance inside the application, and it has improved end-user experience and efficiency in-app. Great product and team!
It's a great tool for in-application guidance during work flows and processes.
What do you like best about the product?
Tooltips (independent and sequential) and the ability to link to URLs
What do you dislike about the product?
No flags to indicate the presence of tooltips.
What problems is the product solving and how is that benefiting you?
It helps our users to navigate effectively through buyer workflows on our media buying platform and also the new joiner form on EasyVista, thereby reducing the number of tickets and queries raised.
AppLearn has helped in the adoption of our new financial software
What do you like best about the product?
AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials.
The ability to enhance the support with explanations on some tasks and reports is value added.
The ability to enhance the support with explanations on some tasks and reports is value added.
What do you dislike about the product?
We may have some difficulties to manage properly the new features of AppLearn
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features.
What problems is the product solving and how is that benefiting you?
AppLearn provides on day to day seamless support to the users by solving the change management issue we might have with a new tool. It is also a reliable workaround for some communication features.
AppLearn has helped users learn processes and navigate new environments on their own.
What do you like best about the product?
AppLearn is easy to navigate and set up resources for users. The tooltips and split-screen functions are very useful for our users. Smart pages and sequencing through tooltips allow for a cohesive experience that guides users through new processes and navigate new environments.
What do you dislike about the product?
With new releases and updates, there are times when functionalities might be unavailable or not working as expected, but AppLearn's support team is very responsive and helpful to ensure everything is working properly.
What problems is the product solving and how is that benefiting you?
AppLearn has helped save us on the admin side time in responding to user inquiries since, with AppLearn, the resources are made available to all users for them to help themselves. We are able to step in for more complicated cases.
G2 review
What do you like best about the product?
Easy to use and intuitive. Good support team
What do you dislike about the product?
I struggle with reporting but I think that is because I don't use it often as not within my role.
What problems is the product solving and how is that benefiting you?
We have been able to target our user guides to specific pages which helped the users of our system and hopefully reduced the number of calls.
Recommendations to others considering the product:
Use the support team to fully understand the AppLearn and how it can help your business from the outset. There were some things we didn't know we could use until 2 years in.
Game-changer DEX User Experience platform- a complete disrupter!
What do you like best about the product?
The breadth and depth of this solution, being able to completely understand what the user is experiencing, provide solutions that you can package to do true self-service, and even interact with users.
What do you dislike about the product?
Pricing can be a little on the high side- it prices per agent on any machine it is installed on and for large corporations, it is very expensive when you're dealing with thousands
What problems is the product solving and how is that benefiting you?
Although we haven't formally purchased the solution, we are about to. We completed a 3 month proof of concept (trial) and discovered issues with deployments, found evidence of major incidents (outages) and have been able to discover gaps with technology performance. Individual device performance is now understood.
Easy and intuitive
What do you like best about the product?
- it offers plenty of options when you want to add content to your system to guide users - this provides flexibility
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
- we've been using AppLearn with our HCM cloud solution to provide guidance to employees, line managers, HR on how to use our system
- you have the option to target the content to each role
What do you dislike about the product?
- some features can only be used once per system page, and if you have multiple processes on that same page, it becomes a bit more difficult to organize the content for the users
What problems is the product solving and how is that benefiting you?
We are trying to get more active users in our HCM cloud solution and help them perform HR processes following the current guidelines and data quality standards.
AppLearn Adopt throughout
What do you like best about the product?
The speed at which we had the guides ready. From our ideas to real usability of the guides, it may have been a week.
The team is very helpful and their reaction time was super quick.
The team is very helpful and their reaction time was super quick.
What do you dislike about the product?
everything works great
found no minuses till now
found no minuses till now
What problems is the product solving and how is that benefiting you?
Train and retrain supporters
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Increase user’s engagement and satisfaction
Explain application and processes via interactive guides
Very User Oriented and Easy to use
What do you like best about the product?
It is a very user-oriented and easy-to-use feature. From an user perspective, it is very well welcomed. The display is very professional and extremely easy to access, having a lot of options for content view, search, etc.
What do you dislike about the product?
Nothing to mention at this point. Keep up the good work and looking forward for feature enhancements.
What problems is the product solving and how is that benefiting you?
Providing content for company users
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