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Nexthink The digital experience monitoring leader
What do you like best about the product?
I think the most appealing feature that companies need Nexthink for is the fact that Nexthink helps the technical support team to troubleshoot problems much faster depending less on the support team and more on the platform to predict problems beforehand and alert or even take action before it accelerates and turns into an issue ,so increasing productivity hence the number of employees waiting for their issues to be solved will be close to none and the support team can handle the process easily no extra load on their shoulders so the performance will noticeably increase ,adding other metrics such as security to the equation ,watching all coming and outgoing connections and data making sure that there's no fishy connectivity going out or in to your company , and also comparing your total score as a company under categories of performance with other companies worldwide will enhance your view of how your company really doing in the market.
What do you dislike about the product?
as a technical working with Nexthink till now I didn't really find any thing unlikable in Nexthink ,maybe adding more programming languages options like python or c to act module ,maybe that can add more value to the platform.
What problems is the product solving and how is that benefiting you?
problems being solved with Nexthink are always related to performance so I am always using Nexthink to solve a problem like migration to win 10 or making less head on the technical support team by automating the process depending more on the platform .
the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases
the benefits are increasing performance and productivity ,knowing how your company really doing in comparison with other companies in the market , and easy collection of your employees opinions using the engage module to calculate the satisfaction score of your employees regarding for example the technical support service or how they think of the migration to win 10 and many more use cases
Recommendations to others considering the product:
I highly recommend Nexthink and I think in the near feuture every company will have Nexthink.
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Nexthink an Excellent multi discipline tool for End User Experience Monitoring.
What do you like best about the product?
Remote Action and Library Packs are very helpful tools in hand .
What do you dislike about the product?
Engage module need some improvements and Scores.
What problems is the product solving and how is that benefiting you?
Auto remediation, Device Inventory, Root Cause analysis.
Recommendations to others considering the product:
very helpful in Digital transformation
Indispensable tool to get us out of the fog
What do you like best about the product?
Ease of use and quick access to useful data.
What do you dislike about the product?
Libraries are a great help, but are not sufficiently structured. It is difficult to track them properly.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
Their downloading is blocked in relation to the available licenses (engage) while we can't use them anyway, but other points would be very useful.
What problems is the product solving and how is that benefiting you?
essentially to address operational issues in a reactive manner
From support management to experience management
What do you like best about the product?
The amount of data available when deployed in your environment. Once installed, you will find the metrics that fit your needs, whatever your need is.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
The product is capable of following company internal process evolution. It covers a large scale of services from service desk to quality of services through change management.
What do you dislike about the product?
Complexity with some features implementation that might require the help of experts.
What problems is the product solving and how is that benefiting you?
First and the most important, performance issues are easy to identify and to fix.
Recommendations to others considering the product:
Nexthink is capable to answer many of your needs. Mostly the ones you haven0t identified yet.
Nexthink
What do you like best about the product?
Nexthink is very easy to use. I always get an immediate reponse.
What do you dislike about the product?
I didn’t like that I wasn’t able to get a free trial.
What problems is the product solving and how is that benefiting you?
Being able to solve my IT problems on my own.
A good solution for effortless IT management
What do you like best about the product?
Graphical representation and option of raising alarm for any critical activity is very useful
What do you dislike about the product?
It's very expensive, there are other tools which are free and can be customised at our own need.
What problems is the product solving and how is that benefiting you?
It is being used TO monitor NETWORK traffic and server management. The graphical representation is good and there are multiple options which could be used.
Nexthink
What do you like best about the product?
I like that it is all online and I do not have to wait for someone to come help fix my problems. I always have an immediate response!
What do you dislike about the product?
I think that a free trial would have been nice.
What problems is the product solving and how is that benefiting you?
I am solving my IT problems which Nexthink has been great!
Excellent product
What do you like best about the product?
The dashboard that allows people to manage IT Visability in a sophisticated and detail-oriented way. This allows an IT Admin to showcase the product in a detailed way.
What do you dislike about the product?
I cannot think of anything bad about this product.
What problems is the product solving and how is that benefiting you?
I am able to showcase and manage IT Visibilty very easily and this way, the apps dashboard looks very detail-oriented.
Recommendations to others considering the product:
I would definitey use this product!
forward thinking product
What do you like best about the product?
this product helps users (it) have such incredible insight to windows and mac based products utilized by your company. the monitoring is visual and can be customized.
What do you dislike about the product?
nothing i can really think of at this time.
What problems is the product solving and how is that benefiting you?
monitoring of assets that team member's and guests utilize
Easy integration
What do you like best about the product?
Ease of integration and the data available.
What do you dislike about the product?
I have no issues or problems with Nexthink at all
What problems is the product solving and how is that benefiting you?
The population of the CMDB along with its relationships.
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