Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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AppLearn adoption tool
What do you like best about the product?
Applearn have grown its offering over the years we have used them and now have a fairly large offering of various adoption tools that we utilize
What do you dislike about the product?
AppLearn as an organization did at one point not feel very mature with a lot of growth and turn over with meant that account management was tricky for us
What problems is the product solving and how is that benefiting you?
We use AppLearn in certain key areas to assist adoption.
Very useful tool + highly customer oriented staff = great partnership combo
What do you like best about the product?
The easiness with which you can navigate through the application as an admin in the backend. It is very intuitive and can support a lot of data inputs. I like that is has a statistics part that offers insights into many aspects. From a user perspective, I believe it is quite helpful and easy to use.
What do you dislike about the product?
So far I have not encountered a feature that I dislike. Of course, as any system it is not perfect and improvements shall always be made.
What problems is the product solving and how is that benefiting you?
We have maximized product knowledge amongst our users whilst reducing the training hours that were needed in order for the colleagues to have the same level of information as they can now find directly in the systems in scope, at their fingertips.
Great solution to provide guidance in SAP SF
What do you like best about the product?
- user friendly for admins
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
- functionality to duplicate tooltips
- smart pages are a great way to communicate fast and on point
- a great collaboration with the AppLearn team
What do you dislike about the product?
- cannot automatically move configuration from test to production environment
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
- cannot structure tooltips into 'buckets' or folders on the CMS portal to be able to structure the content by process/system page etc
- analytics cannot be extracted per process to get an overview for each (not overall per all content)
- hard to troubleshoot tooltip misplacement/overlays etc. (need to have insights on how to use the browser dev tools)
- admins cannot verify content in the production environment if they are not part of the target role, location, language
What problems is the product solving and how is that benefiting you?
Increase the process accuracy for the business.
Provide guidance in the same place where the process is conducted (no need to search in other places)
Provide guidance in the same place where the process is conducted (no need to search in other places)
Great Experience with AppLearn and the Adopt Team
What do you like best about the product?
The help on-demand with AppLearn was a game-changer when implementing our new LMS system. The Adopt team was a great partner and a pleasure to work with.
What do you dislike about the product?
I think the generation of content and keeping content relevant is the most challenging. It is an on-going effort and does not stop once your system is live.
What problems is the product solving and how is that benefiting you?
We are solving the need for reaching out to a support person, along with minimizing frustration on where to find assistance or guidance when using or LMS system.
Recommendations to others considering the product:
If you are implementing a new system and standing p AppLearn as part of your user community support, consider it a mini-project within your implementation project. Do not underestimate the time for planning.
AppLearn has helped assist out sales!
What do you like best about the product?
I find AppLearn is a collaborative program that allows for users to create valuable training. This helps sales answer questions on their own and move onto other work.
What do you dislike about the product?
I wish the platform would allow for additional file types to be uploaded. For example, Excel is not a currently accepted file type. Sometimes these files are interactive so it would be useful to have more options!
What problems is the product solving and how is that benefiting you?
AppLearn has allowed us to train our employees in a quicker, more concise fashion. We no longer get stuck in large email chains with multiple contributors because the answers are directly in front of the users who need them. In a Sales position, this is extremely helpful as it allows Sales to continue on their work day without waiting for a response. This allows more time in the field for actual selling.
Recommendations to others considering the product:
AppLearn is a great tool to assist in your daily work tasks. It keeps work flowing and does not bog us down with unnecessary questions. Specifically, in a sales environment, it allows for account managers to be out in the field working with customers more often, rather than waiting for replies to their questions. The answers are right in front of them. The tool is super user-friendly, and from an admin standpoint, it is quick and easy to upload new content.
powerful yet overwhelming
What do you like best about the product?
The low footprint of the Nexthink agent. It does not take up a lot of resources on the computers. Reporting is also excellent for troubleshooting.
What do you dislike about the product?
The fact that you need a dedicated team to manage the systems and a lot of remote actions need some modifications before running them.
What problems is the product solving and how is that benefiting you?
Issues with windows Onedrive, systems with disk space issues and connection issues with applications.
An excellent tool that helps users navigate through materials and processes with ease
What do you like best about the product?
The team is excellent and accommodating. Applearn keeps adding useful functionalities regularly.
The support team is also swift and helpful.
The support team is also swift and helpful.
What do you dislike about the product?
Allow customer to create their own trails.
What problems is the product solving and how is that benefiting you?
Analytics part
useful for training material! once you've been shown how to create your own it is really simple.
What do you like best about the product?
Smartpages are handy and sequence tooltips
What do you dislike about the product?
sometimes buttons aren't where I'd expect
What problems is the product solving and how is that benefiting you?
creating training for a new system
Recommendations to others considering the product:
support from Applearn is great
it's an useful tool in order to guide user through processes
What do you like best about the product?
I like most useful is the possibilities offered by the trails as well as the smartpages, and especially the latest feature of the linked tooltips
What do you dislike about the product?
If you need to change a trail you need too many steps due to reorder steps,...
What problems is the product solving and how is that benefiting you?
As I said before the main problem solved by applearn is to guide users through processes in a very easy way
An useful Tool with promising features but need deep knowledge to use it
What do you like best about the product?
Lots of dashboards can be created to get insights into what is going on in the environment
What do you dislike about the product?
Some of the Remote Actions do not work as it is expected. We have to engage support most of the time
What problems is the product solving and how is that benefiting you?
1. Many of the Remote Actions do not work
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
2. RA dashboard does not work
3. Some of the powershell in the Remote actions do not work
4. VM session information do not work
5. Campaign does not work as expected
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