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Digital Experience: combining hard data with user sentiment
What do you like best about the product?
Nexthink is our main tooling when it comes to measure the Digital Experience of our colleagues. What stands out most is that Nexthink combines hard data about endpoint together with user sentiment. It helps us understand what is important for our user and how they experience the products that we provide.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
What do you dislike about the product?
You need quite some knowledge to really get the most out of all the data that Nexthink can provide you.
What problems is the product solving and how is that benefiting you?
The journey from reactive to proactive.
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Easy to use DEX at a competitive price
What do you like best about the product?
Nexthink enabled us to significantly improve the services we provide to our clients, which resulted in increased productivity as well as overall client happiness with our services.
What do you dislike about the product?
Some on-prem features, such as Network View, are not yet available in the cloud platform.
What problems is the product solving and how is that benefiting you?
Increasing the quality of our services by being able to proactively support our clients and improve user satisfation and productivity.
Nexthink is a fantastic product
What do you like best about the product?
Nexthink provides us critical detailed data about our endpoints.
What do you dislike about the product?
NQL could be a little easier to use. It is used to create custom investigations
What problems is the product solving and how is that benefiting you?
We needed Nexthink to provide valuable data about end users machines once they were sent home during the pandemic. Nexthink allows us to see things like blue screens, crashes, ISP performance, wireless signal strength, among several other things like CPU usage, and disk queue length. Having a SaaS platform means we get features added almost every month.
Betting on Automation
What do you like best about the product?
Visibility of devices
Remote actions
Automating Retome actions
Remote actions
Automating Retome actions
What do you dislike about the product?
Unable to use inifinity on Win7
Cost of server licence
Cost of server licence
What problems is the product solving and how is that benefiting you?
Nexthink gives a view of our estate. We have used Nexthink to deploy apps to our estate and bypass SCCM.
Give the employees a voice!
What do you like best about the product?
Nexthink gives the employees a direct feedback loop to IT to help focus on improvements that matter
What do you dislike about the product?
In a hybrid environment (Infinity/V6) it can cause some complications
What problems is the product solving and how is that benefiting you?
Employees have never had a voice in the past and a direct view into how IT can help make improvements that matter. This is where it shines
Driving Truly Intentional End-user Experience
What do you like best about the product?
Nexthink allow support and operations teams to peer deep into the end-user estate like never before and see what is truly going on at the keyboard. This allow for making data driven support and operational decisions in moments and compresses the time it would normally take to get from incident to resolution. Very easy to deploy and implement, great customer service and support and integration to other enterprise platforms has pretty simple, we have hundreds of people using it daily!
What do you dislike about the product?
Not really a downside, but, unlocking "expert level" insights requires a person to learn the Nexthink NQL model and language. The platform is still incrediably useful if you don't learn it, I can attest to that personally. This will become much less of a neccessity in 2024 as the product moves to add new capabilities to the platform that make it easier for normal humans at all levels of the orgnaization to gather insights from the tool.
What problems is the product solving and how is that benefiting you?
Nexthink is helping to fill a critical gap for our compnay and our ability to drive highly intentional Technology Experinces through extremely deep and rich performance telemtry and insights that we have never had before. Almost like giving L1, L2 and Even L3 support technicians and engineers super powers!
Employee Experience insight
What do you like best about the product?
Detailed insight into EUC estate, great dashboards and training materials, easy to integrate with servicenow
What do you dislike about the product?
Nothing identiied as yet, the product has great potential in our estate
What problems is the product solving and how is that benefiting you?
It will allow us to auto-remediate and bring in proactive problem management
good product with good customer focus
What do you like best about the product?
With a very good and clear user interface, the product closes the blind spot in terms of the digital experience of the end user and the performance of the hardware and software in the company.
What do you dislike about the product?
If you could take that as a negative point... I would like to see the product developed even faster, although things are already making very good progress and this is being communicated very transparently (roadmap).
What problems is the product solving and how is that benefiting you?
Nexthink offers great insight into support and increases the time it takes to resolve problems. Furthermore, it enables us to offer a proactive IT service and thus significantly optimize the systems and constantly increase end-user satisfaction.
Great product for identifying issues you didn't realise you had!
What do you like best about the product?
The support that Nexthink provide, right from the start, at getting Nexthink up and running and getting the most out of the product, is very good.
What do you dislike about the product?
It can be a bit overwhelming at first to know where to start, due to how much data it collects and can analyse.
What problems is the product solving and how is that benefiting you?
We're quite new in out implementation of Nexthink, but it's already highlighting areas of improvment, that we've been able to correct with a tangible difference to users experience.
Driving forward proactive IT in a reactive industry
What do you like best about the product?
Nexthink has revolutionized the way IT initiatives are taken proactively. By leveraging hard metrics and user sentiment, we can now make informed decisions before they turn into reactive problems. The Nexthink team has been instrumental in supporting us on this journey, helping us to embed the tools into our environment and configure them to get the best value. Every day, we learn something new about our estate based on the plethora of metrics it's able to report back. The user interface is easy to navigate, and with Nexthink's learning platform, we can empower our support teams to perform root cause analysis on incidents at the click of a button. This has enabled us to drive higher user satisfaction and create a benchmark for our environment's Digital Employee Experience. We're thrilled to see the progress we make every day.
What do you dislike about the product?
I can honestly say there is nothing I dislike about Nexthink. If I had to dig deep it would be having to learn NQL query language to help set up some investigations but with the new AI coming to help search with natural language even that won't be an issue.
What problems is the product solving and how is that benefiting you?
We aim to establish a benchmark for the experience our users receive and proactively identify any issues before our users encounter them. This approach also helps us direct our IT initiatives in a proactive manner, as opposed to being reactive and solely driven by problem tickets.
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