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Nexthink Success
What do you like best about the product?
Being able to see what is going on in our environment without relying on our end users has been a life saver.
What do you dislike about the product?
Not knowing it existed before we got it!
What problems is the product solving and how is that benefiting you?
Alowing us to get a clear picture of our end user experience and cut through all the reports from our vendors.
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Nexthink and our journey
What do you like best about the product?
The ability to find issues and create automation and self help to address those issues. The campaign aspect also allows direct employee engagment.
What do you dislike about the product?
The time frame of the data sampling being 15 min, ideally a shorter time frame on that sampling would be better. Flexibliy with branding/layout of campaigns.
What problems is the product solving and how is that benefiting you?
Data insights to our enviornment. Reducing call volume via self help automations.
A Stellar Review of Comprehensive Support and Strategic Collaboration
What do you like best about the product?
Account team, ease of use, features, integration
What do you dislike about the product?
Live Dashboards formatting, nothing else
What problems is the product solving and how is that benefiting you?
Enhance incident management automation and improve Digital Employee Experience.
Nexthink enables a more holistic view of your digital environment
What do you like best about the product?
Nexthink grants a view of the environment that other tools simply cannot. It views the experience from the perspective of the endpoint, granting the administrator insights into what issues are affecting the user base in their daily work. It also allows for better communication and interaction with the user base, allowing the team to focus in on what is important to the users, not just what IT perceives as being important.
What do you dislike about the product?
It can be difficult to sift through the enormous amounts of data that it presents and identify what issues are the most relevant and important to focus on. Additionally, if the corporate IT culture is not one of cooperation, it can be hard to ellicit change within the organization.
What problems is the product solving and how is that benefiting you?
Nexthink has enabled us to get a view into issues that were occuring in our environment that we had no visibility on prior. Issues that weren't be reported to our service desk, but were having a real world perceivable impact on our users. Issues with drivers crashing, performance, stability, conflicts between tools, etc. It also is extremely powerful at employee engagement, enabling us to communicate with users in a fashion that is both timely and visible, and cannot be filtered out like email.
Nexthink Product Experience
What do you like best about the product?
The visibility and agility of the product is a complete game changer for monitoring, digital and user experience, and even incident and problem/sev work.
What do you dislike about the product?
The data retention and NQL queries should be more robust. Would like to be able to run RAs more or less frequently than current constraints based on use case.
What problems is the product solving and how is that benefiting you?
Many problems.
Self healing and automation for common issues that the user never even knows are occurring.
Self service opportunies for less common situations -- now working to embed into a chatbot and KB system.
Monitoring and visiblity for major and critical services and apps.
Remediation of issues both sev and minor; both app and system; both network and security.
If you can powershell it, NXT can do it.
Self healing and automation for common issues that the user never even knows are occurring.
Self service opportunies for less common situations -- now working to embed into a chatbot and KB system.
Monitoring and visiblity for major and critical services and apps.
Remediation of issues both sev and minor; both app and system; both network and security.
If you can powershell it, NXT can do it.
Nexthink provides the visibility we were missing
What do you like best about the product?
Nexthink has given us an easy way to see our device data that we didn't have prior. The ability to see trending issues in our environment has been a game changer for our support teams. The product is frequently updated with new features; the support is excellent and customers have the opportunity to interact and share ideas and experiences. Integration with ServiceNow is also a great benefit.
What do you dislike about the product?
The NQL language has a bit of a learning curve for beginners (but Infinity has a very helpful visual editor!) My organization doesn't have the resources to have a team dedicated to Nexthink/DEX so I'm sure we're not getting as much use from the product as we could.
What problems is the product solving and how is that benefiting you?
The ability to see applications that have performance issues across multiple devices at a glance. Remote Actions allow us to quickly deploy mitigation steps or gather data. Campaigns allow us to easily interact with our end users to get real-time feedback.
My short and very succesfull journey with NexThink
What do you like best about the product?
It provides near real-time visibility into our associates' devices and their experience with the hardware and applications. Since the pandemic our work from home (WFH) users have more than double. As the number of WFH users went up so did our problems (conectivity, updates, latency, etc). Nextthink has empowered my organization to proactively identify and resolve issues.
Nexthink created a shift for our organization by moving away from measuring Help Desk calls as a metric of success or failure and utilizing Nexthink to proactively prevent issues, making digital end-user experience a collective responsibility akin to security.
Additionally, Nexthink analytics and dashboard capabilities enabled our firm to make data driven decisions, leading to a more efficient and effective IT operation.
Nexthink created a shift for our organization by moving away from measuring Help Desk calls as a metric of success or failure and utilizing Nexthink to proactively prevent issues, making digital end-user experience a collective responsibility akin to security.
Additionally, Nexthink analytics and dashboard capabilities enabled our firm to make data driven decisions, leading to a more efficient and effective IT operation.
What do you dislike about the product?
I would like for NexThink to continue to enhance and develop the application experience module and more in-depth visibility for virtual desktops and BYOD devices.
That said, Nexthink has been very open to feedback.
That said, Nexthink has been very open to feedback.
What problems is the product solving and how is that benefiting you?
A few things come to mind:
• Being able to make data driven decisions.
• Being able to articulate and difference device issues from application issues.
• Being able to quickly identify how many users are experiencing the same issue.
• Being able to identify and solve application load times (on-prem and SaaS).
• Being able to interact with users and quickly obtain feedback.
• Being able to resolve upgrade/updates issues without having to call the user(s).
• … and many more
• Being able to make data driven decisions.
• Being able to articulate and difference device issues from application issues.
• Being able to quickly identify how many users are experiencing the same issue.
• Being able to identify and solve application load times (on-prem and SaaS).
• Being able to interact with users and quickly obtain feedback.
• Being able to resolve upgrade/updates issues without having to call the user(s).
• … and many more
Leading DEX Tool for a reason
What do you like best about the product?
Outside of the deep insights from our users visibly represented in their easy-to-use dashboards, their robust out-of-the-box customizable remote actions, and their fluid sentiment-gathering notification system, one of the features that I like best about Nexthink is its low code automation orchestration named Flow that allows us to quickly build logic based solutions that prevent issues from ever occurring.
What do you dislike about the product?
Nexthink is not for mobile and iOS devices. Hopefully, they will be one day, but for now, we are isolated to laptops, desktops, VMs, etc. However, there is still a rich depth of information to gather on these devices. Only a minor complaint for now.
What problems is the product solving and how is that benefiting you?
Nexthink helps us quickly and accurately validate or invalidate our assumptions about how devices behave in our environment. We can generate sentiment campaigns to see if our users are affected by problems and, if they are, remedy significant problems within a matter of days and already be a step ahead at preventing them from ever happening again.
Users experience problems that take time away from their days every day, and Nexthink is here to help give these users their time back.
Users experience problems that take time away from their days every day, and Nexthink is here to help give these users their time back.
Embrace the power of Nexthink!
What do you like best about the product?
Outstanding functionality, easey implemention, product enhancements, support and user community.
What do you dislike about the product?
There are no current issues at this time.
What problems is the product solving and how is that benefiting you?
Improving our employee experience. Reducting tickets and improving service. Using the data to fix our cloud apps.
Nexthink is the solution for creating a great digital employee experience
What do you like best about the product?
Product innovation and support. They are also very responsive to our technical demands and are good at implementing new ideas that improve the usebility of the product.
What do you dislike about the product?
The product itself has many different aspects and can be difficult to understand all the capabilities.
What problems is the product solving and how is that benefiting you?
This allows us to quickly gather detailed information from the end point and also communicate with the user to better understand their requirements. This also allows us to solve issues proactivly and provide tools to more quickly resolve issues.
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