We use the solution for compliance and experience scoring.
Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
382 reviews
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Nexthink Data - Power and Opportunity
What do you like best about the product?
Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none.
What do you dislike about the product?
The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available.
What problems is the product solving and how is that benefiting you?
Currently we have a vast array of self heal, on-demand, and API called automations that provide quick easy solutions to issues detected by nexthink, used by technicians to cut down time to resolve, and called through utterances through our chatbot. Additionally, we used Nexthink to monitor our environment for issues, help scope enterprise issues and guard the resources of our machines through constant agent monitor built into our change process and continouing state operations.
With Nexthink, we boost productivity and reduce IT issues effortlessly.
What do you like best about the product?
Proactively resolving IT issues with detailed insights.
What do you dislike about the product?
I haven't encountered any notable issues with Nexthink.
What problems is the product solving and how is that benefiting you?
Nexthink solves several key problems including: it issue detection, user experience insights, proactive monitoring which collectively enhance productivity, reduce downtine and improve user satisfaction.
Great Product, always improving.
What do you like best about the product?
The product provide great insights and is always improving based on feedback and ideas from customers.
What do you dislike about the product?
That you cant import or drag and drop a spreadsheet for an investigation.
What problems is the product solving and how is that benefiting you?
proactive remediating of regular issues. Application experience insights.
Transformative Analytics for End User Experience
What do you like best about the product?
Nexthink offers unprecedented visibility into our IT environment, allowing us to proactively address issues before they impact the end-user experience. Its real-time data analysis and insights significantly enhance our ability to optimize and improve the digital experience.
What do you dislike about the product?
While Nexthink provides numerous valuable insights, the transformation into an action plan can be somewhat complex
What problems is the product solving and how is that benefiting you?
Providing deep insights into the digital employee experience, allowing us to make data-driven decisions for improvement.thus increasing productivity and reducing downtime.
Nexthink Infinity Review
What do you like best about the product?
We can see a lot of data for our end-users, relating to their Tech experience, including app crashes, hangs, login times, etc. It is allowing us to identify issues and proactively address them, ahead of user calls to the service desk. We also use the Campaign component, to gather end-user feedback.
What do you dislike about the product?
Some of the metrics need tuning, to suit our environment, and some reports can be misleading, at odds with the actual end-user experience.
What problems is the product solving and how is that benefiting you?
We can identify issues our end-users have, to build up a picture of the key issues to tackle, and knowing who the end-users are. From this we can setup proactive alerting and investigations/fixes.
Personal communication if the digital age
What do you like best about the product?
Nexthink is intentionally building a link to keep personal communication channels opened.
What do you dislike about the product?
Possibility of search and organize existing actions in library.
What problems is the product solving and how is that benefiting you?
Collectiong information about remote devices and user experience.
Amplify's Efficient Support and ITSM Integration Appreciated by Users
What do you like best about the product?
Amplify for an easy integration in ITSM
RemoteAction and Campaigns to improve Customer Support
Checklist to get overview information about a device
Device timeline to get detailed informations about a device
RemoteAction and Campaigns to improve Customer Support
Checklist to get overview information about a device
Device timeline to get detailed informations about a device
What do you dislike about the product?
Limitation in access delegations when not giving a full domain view.
Limitation in targeting device lists from AAD machine groups for sending campaigns.
Limitation in targeting device lists from AAD machine groups for sending campaigns.
What problems is the product solving and how is that benefiting you?
Improvement of customer support
Very good tool to investigate users IT experience
What do you like best about the product?
It's easy to use, the user interface is super intuitive and there is a ton of templates for dashboards, remote actions and investigations in their library.
What do you dislike about the product?
Nexthink has it's own Data Language. It's pretty hard to learn.
What problems is the product solving and how is that benefiting you?
It's easy to install or uinstall software on multiple devices. You just create an investigation and afterwards you can (un)install software only for devices found in that investigation. Furthermore you are able to be proacitve when it comes to crashing processes or executables.
Your IT health on the Fingertip
What do you like best about the product?
Fast, reliable info about any device in our business (if its turned on) Dashboards with the needed information Alerts for anything that should be checked
What do you dislike about the product?
It's hard to say that i dislike something about it. It's more like I'm missing something in it, but they are working on it, so I'm quite happy with the product
What problems is the product solving and how is that benefiting you?
Nexthink helps us spot IT issues before they become major problems. It gives us real-time insights into system performance and user experience. This proactive approach has reduced downtime and frustration for everyone, making our IT management more efficient and improving overall productivity.
Assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11
What is our primary use case?
What is most valuable?
The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.
It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.
What needs improvement?
Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.
Nexthink is actively developing artificial intelligence capabilities.
For how long have I used the solution?
I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy and takes a week to complete.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product has a fixed monthly price and service cost, which varies based on the features.
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
If you want to integrate with ServiceNow, for instance, it'll be more work.
Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.
I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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