Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
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Powerful yet complicated product.
What do you like best about the product?
How granular the platform can be and how you are able to dive deep into issues that the platform is tracking.
What do you dislike about the product?
Unless you have advanced knowledge of NQL and or a heavy engineering background you will only utilize 10-20% of what the platform is capable of.
What problems is the product solving and how is that benefiting you?
NexThink helps us see issues that we are having at a very high level then dive down into what specific systems are our worst offenders.
Nexthink is a game changer
What do you like best about the product?
I really like the ability to integrate with Amplify as well as using campaigns. We've been able to remove applications, notify users that they need to reboot, their wi-fi strength is weak and various other things. We've been able to save a lot of time doing manual work.
What do you dislike about the product?
They are constantly improving which is a great thing. However, it sometimes is difficult to keep up with all the changes and updates.
What problems is the product solving and how is that benefiting you?
Communicating with campaigns has been beneficial. Often times we don't get the message across within emails and we are able to target specific users that need to get a particular message rather than emailing a large group. This allows us to target who we want and remove the noise from others.
Nexthink Infinity
What do you like best about the product?
Tons of data from the user/workstation perspective that you can leverage to make your environment run smoother.
What do you dislike about the product?
Sometimes the amount of data can be overwhelming if you don't know where to go with it. Training is a must to help you navigate.
What problems is the product solving and how is that benefiting you?
Monitoring and proactively remediating issues with our end user computing environment. It is also very usefult to leverage during M&A activities to get an idea of the state of the computing environment in the acquired company.
Nexthink, a great tool for analytics and UX management
What do you like best about the product?
Nexthink is a great product for user experience management and analytics. The product support is awesome and it's very easy to use.
What do you dislike about the product?
Monthly relaeases could have been better with fruitful patches.
What problems is the product solving and how is that benefiting you?
Nexthink is trying every way in betterment of user experience monitoring and harnessing the power of Nexthink, administrators' capabilities are increasing solving critical problems related to the monitoring.
Feature-rich EUEM suite with possibilities & challenges
What do you like best about the product?
Powerful technical solutions for insights & remediation combined with user focussed communication abilities. Very responsive to feedback and customer input.
What do you dislike about the product?
Integration with other data/insights & end-point software vendors is difficult. Maturity of the platform (security features still underdeveloped). Fuzzy communication about product roadmap.
What problems is the product solving and how is that benefiting you?
Troubleshooting, performance monitoring, faster problem remediation, proactive problem prevention, change support, user feedback collection, major incident communication.
Digital Experience: combining hard data with user sentiment
What do you like best about the product?
Nexthink is our main tooling when it comes to measure the Digital Experience of our colleagues. What stands out most is that Nexthink combines hard data about endpoint together with user sentiment. It helps us understand what is important for our user and how they experience the products that we provide.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
Next to that we also are able to switch from reactive to proactive and through remediation we prevent disruptions for our users. If we are not able to solve the issues through remediation an alert will be sent to our ticketing system in order for engineers to solve the issues
Also the ability to build your own campaigns makes it posible to measure the sentiment of journey which are most important for your stakeholders.
What do you dislike about the product?
You need quite some knowledge to really get the most out of all the data that Nexthink can provide you.
What problems is the product solving and how is that benefiting you?
The journey from reactive to proactive.
Employee Experience insight
What do you like best about the product?
Detailed insight into EUC estate, great dashboards and training materials, easy to integrate with servicenow
What do you dislike about the product?
Nothing identiied as yet, the product has great potential in our estate
What problems is the product solving and how is that benefiting you?
It will allow us to auto-remediate and bring in proactive problem management
Nexthink Product Experience
What do you like best about the product?
The visibility and agility of the product is a complete game changer for monitoring, digital and user experience, and even incident and problem/sev work.
What do you dislike about the product?
The data retention and NQL queries should be more robust. Would like to be able to run RAs more or less frequently than current constraints based on use case.
What problems is the product solving and how is that benefiting you?
Many problems.
Self healing and automation for common issues that the user never even knows are occurring.
Self service opportunies for less common situations -- now working to embed into a chatbot and KB system.
Monitoring and visiblity for major and critical services and apps.
Remediation of issues both sev and minor; both app and system; both network and security.
If you can powershell it, NXT can do it.
Self healing and automation for common issues that the user never even knows are occurring.
Self service opportunies for less common situations -- now working to embed into a chatbot and KB system.
Monitoring and visiblity for major and critical services and apps.
Remediation of issues both sev and minor; both app and system; both network and security.
If you can powershell it, NXT can do it.
Really helpful finder for instant lookup in environment
What do you like best about the product?
With nexthink finder, we are able to find multiple details and run investigations in the environment
What do you dislike about the product?
Sometimes deep diving is bit difficult, for L1 personnel
What problems is the product solving and how is that benefiting you?
Nexthink is helping us to easily produce reports regarding our assets in the environment
Nexthink Infinity is easy to operate, has a simple user interface (All-In-One), and offers great integration capabilities.
What do you like best about the product?
- Ease of operation.
- Ease of implementation.
- Single web interface (All in one).
- Benchmark data is amazing.
- Dashboards are interactive in terms of filters.
- Ease of integration.
- Ease of implementation.
- Single web interface (All in one).
- Benchmark data is amazing.
- Dashboards are interactive in terms of filters.
- Ease of integration.
What do you dislike about the product?
Limited features in Webhooks' Payload and alerts
What problems is the product solving and how is that benefiting you?
- Obtaining insights into the main issues in IT.
- Benchmarking to determine the most stable versions for the applications.
- Translating "lost hours per week" from issues occurring at the endpoint.
- Benchmarking to determine the most stable versions for the applications.
- Translating "lost hours per week" from issues occurring at the endpoint.
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