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Excellent tool for quickly aiding investigations and highlighting issues
What do you like best about the product?
So much information. We only use about 50% of the functionality and that still justifies the cost.
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
This is something that is in daily use in our team of 7-10. Initial training for new users is very quick as it's so easy to pick up and get the key information we need.
If you're then prepared to put in the extra effort then the
What do you dislike about the product?
Too much information! Very easy to get sidetracked and needs a lot of time investment to get the best out of it
What problems is the product solving and how is that benefiting you?
Site based performance issues - have quickly been able to discover the source of network issues when they are caused by on site data transfers. It will also just as quickly rule out the network if that is not the issue
Asset management - Keeping track of who has what asset and where it is
Asset management - Keeping track of who has what asset and where it is
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Really Good
What do you like best about the product?
Being able to create Live dashboards with teams to give them a one stop view of the data they want to see on a daily basis. Then being able to create Remote Actions to bring in even more data.
What do you dislike about the product?
The really good things from the nexthink Finder havent made it accross to the Infinity version yet. Like Network view. App load times, Avg network response times, being able to create scores for apps etc.
What problems is the product solving and how is that benefiting you?
We have a issue with Outlook Addins crashing Outlook alot of times. Nexthink is working with us to provide out Colaboration team and Microsoft the data after every crash so we can get to the bottom of what is causing the crashes. We also have a number of drivers crashing. n the past 3 months we have removed unnessesary drivers from our devices, which in September crashed 90,000 times.
The best DEX management tool for workstations
What do you like best about the product?
The overall product is simple, easy to use, does the job very well in all aspect.
What do you dislike about the product?
The new version of Nexthink need Nexthink Query Language (NQL) knowledge to be able investigate for data extraction that wasn't a need earlier version of Nexthink. Additionally, product support need improvement.
What problems is the product solving and how is that benefiting you?
Primarily challenges that the tool help us with is Digital Experience Management, Workstation Compliance and business application performance monitoring. Additionally, gives a clear view to the proactive items to focus on with automation
Helpful tool to aid investigation and identify issues across your organisation.
What do you like best about the product?
The depth and reliability of the information gathered from all devices.
What do you dislike about the product?
The inability of campaigns to automatically identify the main users of devices in order to set schedules to send information to users if their device has issues.
What problems is the product solving and how is that benefiting you?
Mainly idintifying automating remedy of issues with endpoints via the use of remote actions working from schedules, alongside making it easy to see what is causing problems on target devices for the use of service desk and desktop agents.
Leading the DEX evolution!
What do you like best about the product?
Nexthink was implemented in our business 3 years. Since then, it has transformed our day-to-day work and view of our business needs. The DEX specifically has driven countless proactive initiatives which would not have been possible before, the coupled up with Library Packs of Remote Actions, has made many quick, impactful changes to the way we operate, and ultimately spend our time.
What do you dislike about the product?
There's not much to dislike about Nexthink, but an easier way to track costs saved and track value when implementing a change would be very useful.
What problems is the product solving and how is that benefiting you?
Logon speeds, RAM utilisation, SCCM Client repairs, improved speed tracking down devices, dashboards for live monitoring and real-time trending.
A great blend of visibility and proactively
What do you like best about the product?
Nexthink gives an almost full spectrum view of the desktop environment so that you can reach users more effectively, and fix their issues quicker and with more convieniece.
What do you dislike about the product?
NQL, the query language that next think is built on, is not very user friendly. You need to invest time in learning and getting used to it which has been tough as the environment prior to Infinity pretty much had a gui for everything you needed to do so you didn't have to worry about code.
What problems is the product solving and how is that benefiting you?
Nexthink helps us keep track of the stability of our businesses core apps. We can trend a graph stability across long periods so that when there is a problem, we spot and resolve it quickly
Great first year experience
What do you like best about the product?
The insight it gives us into what is actually happening, or happened on our end points and infrastructure. Rather than us fumbling in the dark at times we have actual insight and data. This helps us make deciusion on devices/upgrades and allows us to take remote actions or campaigns.
The interface is pretty easy to read and use, and our team have been able to pick up the 'language' side and create their own scripts too.
The support we've had from Nexthink has been very helpful too and alwayds avialable to us.
The interface is pretty easy to read and use, and our team have been able to pick up the 'language' side and create their own scripts too.
The support we've had from Nexthink has been very helpful too and alwayds avialable to us.
What do you dislike about the product?
Nothing to dislike, so can't reallyenter much in this field. The only thing I guess is the now expectation that we can resolve all issues immediately
What problems is the product solving and how is that benefiting you?
Previously we were unable to see the issues our users were experieninc or have some kind of 'record' of what had happened. We now have that to work with but also to use to proactively prevent issues before they happen
From Reactive to Proactive its a journey and a change of mindset
What do you like best about the product?
Analytics dashboard that can give even to who is a not a data scientist an understandable view about how it services are consumed
The live dashboard recently introduced (like Diagnostic DB) that OOB correlate events to whatever other metrics and with no stress all info are avaialble
The live dashboard recently introduced (like Diagnostic DB) that OOB correlate events to whatever other metrics and with no stress all info are avaialble
What do you dislike about the product?
I did not like the level of segregation we had with the engine approach (8k endpoint per engine) - now with Infinity this complication has been eliminated and manage metadata is really much easier.
And i did not like to have the finder that as well as been replaced by the webview in Infinity. The finder was looking really as an old fashion gui for nerds
And i did not like to have the finder that as well as been replaced by the webview in Infinity. The finder was looking really as an old fashion gui for nerds
What problems is the product solving and how is that benefiting you?
The initial analysis of a wider disturbance in IT enviroment is always complicated. Having some hard fact to validate or discard your assumption is a fast way forward
In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm
In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm
Enjoyable and simple software
What do you like best about the product?
Investigation, hardware and software inventory, and checklist
What do you dislike about the product?
For me in my organisation, nothing till now
What problems is the product solving and how is that benefiting you?
hardware and software inventory and to get an alarm for user issues to solve them.
Great new insights and ideas
What do you like best about the product?
Visibility into our digital workplace landscape
What do you dislike about the product?
We are still waiting for the AI feature.
What problems is the product solving and how is that benefiting you?
Becoming more proactive and access to up to date data.
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