We use the solution for compliance and experience scoring.
Nexthink Infinity Platform
NEXTHINK FRANCEExternal reviews
372 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best technology for DEX experience
What do you like best about the product?
Automations, remediations, employee engagement.
What do you dislike about the product?
Nothing to be disliked. Pioneer in its zone
What problems is the product solving and how is that benefiting you?
Improved employee digital experience, saves a huge cost in hardware refresh, software license optimization.
Assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11
What is our primary use case?
What is most valuable?
The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.
It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.
What needs improvement?
Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.
Nexthink is actively developing artificial intelligence capabilities.
For how long have I used the solution?
I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
Technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy and takes a week to complete.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product has a fixed monthly price and service cost, which varies based on the features.
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
If you want to integrate with ServiceNow, for instance, it'll be more work.
Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.
I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Data is the new gold and Nexthink provides plenty
What do you like best about the product?
Infinity does a great job of providing the data to you in terms of where to begin improving your digital experience. The data can be sliced however you see fit, allowing hyper customization of metrics. Accelerate and Customer Success teams are dedicated professionals who want you to get the most out of Nexthink. There is also a drive to have you join their community and ambassador programs where you can connect with other Nexthink customers.
What do you dislike about the product?
The documentation is lacking in certain areas and may not match up with what you are seeing in your environment. NQL has a steep learning curve for those without any other query language experience. Pricy add-ons for features that should be included with the suite.
What problems is the product solving and how is that benefiting you?
Provides a lens into how our baseline applications are performing.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Guides our organization on which devices to investigate and refresh.
Allows us to track adoption rates, deployment status, and alerts for troubleshooting.
Permits customized engagement with end users, allowing us to inform of ongoing initiative.
Powerful yet complicated product.
What do you like best about the product?
How granular the platform can be and how you are able to dive deep into issues that the platform is tracking.
What do you dislike about the product?
Unless you have advanced knowledge of NQL and or a heavy engineering background you will only utilize 10-20% of what the platform is capable of.
What problems is the product solving and how is that benefiting you?
NexThink helps us see issues that we are having at a very high level then dive down into what specific systems are our worst offenders.
Nexthink is a game changer
What do you like best about the product?
I really like the ability to integrate with Amplify as well as using campaigns. We've been able to remove applications, notify users that they need to reboot, their wi-fi strength is weak and various other things. We've been able to save a lot of time doing manual work.
What do you dislike about the product?
They are constantly improving which is a great thing. However, it sometimes is difficult to keep up with all the changes and updates.
What problems is the product solving and how is that benefiting you?
Communicating with campaigns has been beneficial. Often times we don't get the message across within emails and we are able to target specific users that need to get a particular message rather than emailing a large group. This allows us to target who we want and remove the noise from others.
Nexthink Infinity
What do you like best about the product?
Tons of data from the user/workstation perspective that you can leverage to make your environment run smoother.
What do you dislike about the product?
Sometimes the amount of data can be overwhelming if you don't know where to go with it. Training is a must to help you navigate.
What problems is the product solving and how is that benefiting you?
Monitoring and proactively remediating issues with our end user computing environment. It is also very usefult to leverage during M&A activities to get an idea of the state of the computing environment in the acquired company.
Easy to use platform with near real time, actionable data insights
What do you like best about the product?
Great connectivty to business tools and platforms like Teams, Azure and Service Now.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
Clear organisation and presentation of data allowing for actionable insights.
Automated remote actions based on user behaviour and PC performance triggers.
What do you dislike about the product?
Specific query language only to this product vs using standard query language like SQL, makes progress slower in realsing value for advanced queries.
What problems is the product solving and how is that benefiting you?
Understanding the user pain points when using business tools regrdless of whether or not a ticket has been logged for an issue. This in turns allows us to more proactive for issues in our environment by eleminating the issue for everyone, not just those logging tickets.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Increased user engagement using campaigns vs sending emails out for feedback. Moving us from below the average industry standard response rates to adove the average industry standard response rates gives us a better representation of our users sentiment for the tools and services we offer.
Nexthink, a great tool for analytics and UX management
What do you like best about the product?
Nexthink is a great product for user experience management and analytics. The product support is awesome and it's very easy to use.
What do you dislike about the product?
Monthly relaeases could have been better with fruitful patches.
What problems is the product solving and how is that benefiting you?
Nexthink is trying every way in betterment of user experience monitoring and harnessing the power of Nexthink, administrators' capabilities are increasing solving critical problems related to the monitoring.
Continuous employee experience measurement with Nexthink
What do you like best about the product?
To drive continuous improvements, we need continuous measurement. With data captured every day, at the right time from the right people. Nexthink allows us to automate and send sentiment campaigns to colleagues based on real-time computing context, when people have their experiences. That's great!
What do you dislike about the product?
Nothing, really. It's really important to enable and encourage colleagues to engage, adopt and use Nexthink, to get true value out of it.
What problems is the product solving and how is that benefiting you?
We aim to provide colleagues with the best digital workplace experience. Therefore, we need to gather continous feedback. Nexthink helps us to capture experience data every day, at the right time – when people are having their experience and in context such that it relates to what a colleague uses.
Nexthink helps us identify and address inefficiencies in our endpoints.
What do you like best about the product?
We love the visibility Nexthink provides into our endpoints, applications, and user experience. This allows us to quickly identify and resolve issues. Real-time analytics, proactive monitoring, and alerting helps us take preemptive action to prevent disruptions. Actionable insights provide excellent starting points for reducing inefficiencies in the environment. The integration capability with ITSM solutions helps us bring Nexthink data and remediation actions right to our front-line support in ServiceNow.
What do you dislike about the product?
Learning NQL was a bit of a challenge, but now that I have good working knowledge of it, I understand its power in quickly accessing massive amounts of data.
What problems is the product solving and how is that benefiting you?
Nexthink is really helping us identify inefficiencies in our endpoint software offering. Management and Security tools do not always get along, and a lot of the conflicts are not visible to the naked eye. With Nexthink, we are able to quickly identify conflicts and address them. Nexthink is enabling us to build the most efficient computing experience out of the box we can offer as an Enterprise.
showing 81 - 90