Highly recommended for enterprise customers but needs to improve performance and pricing
What is our primary use case?
In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.
Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.
In addition of very unique real time views of all devices in a helicopter view.
How has it helped my organization?
improved the endusers experience.
Reduced the number of Service desk tickets
Improved employees productivity
What is most valuable?
Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.
You can solve all the above remotely, automatically and silently.
What needs improvement?
The tool should review & improve its pricing and performance.
It also has to improve the patch management tasks and controls.
Must review the security feature and benefits
For how long have I used the solution?
I have been working with the solution for more than 15 years.
What do I think about the stability of the solution?
I would rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability an eight out of ten.
How are customer service and support?
The product's support is not responsive and flexible. It takes time and depends on your support program.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Different manual and limited tools.
How was the initial setup?
The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks.
What about the implementation team?
Highly skilled vendor team experts
What was our ROI?
I have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use.
Which other solutions did I evaluate?
Different Microsoft tools but could not fulfil the proper enterprise desktop management.
What other advice do I have?
I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Beginner in using it
What do you like best about the product?
Improved my experience,Proactive problem solving and Enhanced security
What do you dislike about the product?
i think till now i didn't found issue on it
What problems is the product solving and how is that benefiting you?
mainly one hardware statistics and software dashboard
End User Alliance
What do you like best about the product?
The connection with End-User, assets control and User Experience enhancement.
What do you dislike about the product?
Lots of functions, missing dashboards and missing data history
What problems is the product solving and how is that benefiting you?
It helps in asset tracking and enhancing user experience and also supports saving IT budgets
Nexthink : very interesting tool for global monitoring
What do you like best about the product?
it allows us to detect anomalies in advance and problems before they become serious.
We are also able to perform in-depth checks to quickly determine the root cause of issues and provide reports and query responses for virtually any information related to our workstation or server fleet.
What do you dislike about the product?
software metering is not precise enough.
difficult Nxql Langage
upgrade finder version every time we upgrade server version
What problems is the product solving and how is that benefiting you?
Nexthink provides transformative solutions through real-time analytics, instant remediation, automation, and employee feedback on the desktop. Our main mission is to measure in order to improve the Digital Employee Experience.
Nexthink Infinity
What do you like best about the product?
Nexthink is an outstanding product that provides unparalleled visibility into an organisation's endpoint experience. This tool has revolutionised how IT teams approach problem-solving by delivering real-time, contextual data on end-user experience.
What do you dislike about the product?
One feedback from the project team is about the remote actions. The current logic is executed based on the time zone. If it can be executed based on local system time, it will improve the global support model and experience.
What problems is the product solving and how is that benefiting you?
Nexthink help identifies areas for improvement, such as hardware performance, inefficient processes, or security risks. Gaining insights into these areas helps Endpoint support teams make informed decisions about improving IT operations, enhancing security, etc.
My Nexthink Review
What do you like best about the product?
I like best about Nexthink that I can easily see how our clients are doing but also drill deeper into every single one in order to solve issues. Having also some of the features of Nexthink Infinity allows a benchmarking against other companies running the same or similar programs and see how they are doing in comparison. This can quickly aid in removing buggy software from our devices.
Another great building block towards a more stable infrastructure are the Remote Actions that allow preventive as well as reactive service to the end users. Combined with small Campaigns in order to inform the users what is currently going on is a big win as well. Lately we have also implemented Nexthink Amplify with our ServiceNow helping 2nd Level to get a much quicker overview of the PC's state and target the real problems more effectively.
The much improved Nexthink Library (compared to the on-prem) offers an expansive toolbox and I found quite a lot of very useful components (Dashboards, Remote Actions) easing my administrative tasks considerably.
What do you dislike about the product?
The thing I dislike most (on premises version) is that I must access every single engine in turn if I want to retrieve specific results from e.g. a Remote Action in order to import the data into Excel (via PowerQuery) where I have then to merge the (in our case) 3 result sets into one in Excel.
This is still true in our now Nexthink Experience environment. But I am working towards the Infinity migration where this is history.
I would very much like a "Component Exchange" where admins around the world can post new or changed Nexthink components (mostly Remote Actions) for others to use (after a 4-6 eyes review process).
What problems is the product solving and how is that benefiting you?
Nexthink helps us find performance issues and also assists in incident solving.
Due to a number of self-written Remote Actions we are also able to monitor aspects of the client landscape that are not supported out of the box.
Digital Experience enablers
What do you like best about the product?
Frequent and great improvements to their tools
Fantastic customer engagement and support, even when delivery is done through a third party supplier
What do you dislike about the product?
The tool is costly and few very nice tools needs to be bought separately, but likely for good reasons.
What problems is the product solving and how is that benefiting you?
Nexthink is actively used to proactively monitor and mitigate incidents. Main source of data used for troubleshooting in high priority incidents and bother gathering and sending user information.
The tool has opened up for tremendous visibility related to the experience of our services, but also ensuring that we can properly solve them. Based on the data gathered, we have opened and closed more than 100 tasks to optimize our environment.
Product is quite good , it provides us with lot of data insights which is very crucial for the ITSD.
What do you like best about the product?
Overall, the data insights which it provides is the best thing about Nexthink. The support is really good as well, they are very proactive with helping the customers with any queries.
What do you dislike about the product?
Remote Actions which are required to address the issues are quite limited and most of them do not work lot of time, same thing with the campaigns as well .To address the RA errors they can discover a new way to collect computer logs remotely.
What problems is the product solving and how is that benefiting you?
It provides detailed insights into the devices and shows us where the exact problem is in the device which then SD first line team can focus on. This saves us a lot of time and increase the overall efficiency of the devices as well.
My first tool to start investigating IT issues.
What do you like best about the product?
NexThink is an excellent tool for prioritizing IT issues. Focus on topics that make the digital experience better for many users instead of putting much time and effort into a "single" user problem.
What do you dislike about the product?
We are constantly struggling with implementing nexthink for the 1st level agents. We hope that this is better with the cloud version.
What problems is the product solving and how is that benefiting you?
Prioritize IT issues
HW transition
Troubleshooting
So far so good
What do you like best about the product?
There are a lot of different things that can be done with it. It is hard to grasp everything at first but once you get in there and use it, it becomes far more powerful.
What do you dislike about the product?
takes a long time to get it up and going, building remote actions take a long time and has to be configured in multiple places to make them useful in our environment.
What problems is the product solving and how is that benefiting you?
giving us insight on how a computer is functioning and helps identify issues based off of check list of better performing machines. Identifies areas of focus and errors that wouldn't be visible without logging into the machine and troubleshooting to find the issues that are potentially being reported
