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Reviews from AWS customer

2 AWS reviews

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5-star reviews ( Show all reviews )

    Dinesh Venkates

Effective device management, enhance threat detection and smooth integration

  • May 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

Jamf Protect manages all Apple devices, deploys and upgrades applications, and enforces security features like blocking data transfers and improving security profiles.

How has it helped my organization?

Compliance is ensured through encryption, like with DEP.

Jamf Protect adapted to evolving security threats specific to macOS. We integrated with Microsoft Defender for added protection.

Compared to on-premises solutions, there are a lot of features improved in cloud-based solutions. The performance after implementation is better than with on-premises solutions.

Integration is also easy. Nothing complex about it. I never found any issues with it.

What is most valuable?

Jamf Protect's most effective features for threat detection include managing devices and applications, deploying and upgrading the OS, and its overall security features.

We can block data transfer and manage other security aspects through profiles.

What needs improvement?

Beginners need initial training and have basic/essential knowledge.

For how long have I used the solution?

I used it for five years. I moved to the cloud version two years ago. Before that, it was on-premises. It was Jamf's own cloud (private cloud).

What do I think about the stability of the solution?

I would rate the stability a ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten.

How are customer service and support?

The customer service and support are good.

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate my experience with the initial setup a ten out of ten, with ten being easy.

Initially, the deployment took 15 days for the pilot phase, and then another 15 days for production. However, the actual deployment itself only took 15 days, as it was preconfigured.

So it took around one month in total. Stakeholder approval caused a delay, but the actual deployment for the facility department was only 15 days.

No maintenance is required because everything is associated. It's a cloud solution, so we only need to modify applications for the services.

So, 99.9% of the time, it's working fine.

What was our ROI?

There are many financial benefits because everything is managed in a single cloud for Apple devices, with no need for third-party software.

What other advice do I have?

Everything is working well for me; it also supports single sign-on. Jamf Protect is very good and excellent.

Overall, I would rate the solution a ten out of ten. I would recommend it to other users. Beginners should have basic knowledge. If they have normal, basic knowledge, they can use the resources provided with the solution.


    Kishoth P

Along with a good interface, the tool offers great technical support team

  • January 11, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Jamf Protect in my company to deal with the area around local account setup, specifically in terms of password synchronization.

The use cases related to the product are pretty straightforward because if you don't need an LDAP account setup in your organization and prefer to deal in the area around local account management, then Jamf Protect is a suitable solution. Jamf Connect is the only solution that offers password synchronization and gives a notification every 90 days, and then the synchronization will happen to the FileVault on macOS.

How has it helped my organization?

From the improvement and enhancement perspective, the product's users need not think of or worry about the area around password synchronization since it is taken care of automatically, because of which users don't have to think about updating the password every time they change it. Jamf Connect will eventually take the part where a user has made changes to the password and help with the area of password synchronization so that they don't face any sign-in issues because of the change in the password. The tool helps avoid problems that crop up because of the earlier lack of password synchronization, which was a big task for many users in the past.

What is most valuable?

The notification feature of the product, with the help of which the tool sends notifications to the user every ninety days, asking to take care of the password update that needs to be done. Additionally, the tool gives the password expiration time and information about the local account, such as whether there has been an update or if it is a standard one. The availability of all the information under one umbrella helps the tool provide more value.

What needs improvement?

The scope of improvement will fall under the support hierarchy that the tool offers to the latest version that Apple derives for any of the latest operating systems to launch. If Jamf Protect offers support immediately and ensures to offer zero-day support, then it can be an achievement.

In the future release of the product, I would want the tool to have a little bit of account-related capabilities. If a firewall gets enabled in an account, the information from such enablement would eventually solve the purpose of the administrators in terms of how they can use the solution to manage the accounts.

For how long have I used the solution?

I have been using Jamf Protect for more than two years. My company is a customer and partner of Jamf Protect. Before the acquisition, Jamf Protect was known as NoMAD.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

Around 2,000 to 3,000 staff in my company use the product.

Whether my company plans to increase the use of the solution depends on one of the recent services that was conducted in our organization, indicating that in the future, we may have to deal with more than 500 accounts.

How are customer service and support?

I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup phase a nine on a scale of one to ten, where one is a difficult setup phase, and ten is an easy setup phase.

The solution is deployed on an on-premises model.

The solution can be deployed in a week, which is very fast.

What about the implementation team?

One of the in-house teams in my company takes care of the product's deployment process.

What was our ROI?

I rate the product's ROI a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price. I consider the product to be not costly but a tool priced as a solution available in the middle range from a cost perspective. There are no additional costs apart from the standard licensing costs attached to the product.

What other advice do I have?

The tool's interface support capability is good.

I rate the overall tool a ten out of ten.


    Marc Jammet

Has an activity community but integration with other tools is slow

  • December 07, 2023
  • Review provided by PeerSpot

What needs improvement?

The solution's integration with other tools is slow.

For how long have I used the solution?

I have been working with the product for ten years.

What do I think about the scalability of the solution?

Jamf Protect is scalable. It doesn't have issues with 10,000 to 50,000 users.

How are customer service and support?

The tool's tech support is helpful and efficient. It also has an active community.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used JumpCloud before Jamf Protect. We chose Jamf Protect because of its features and community.

How was the initial setup?

Jamf Protect's deployment is easy. It takes ten minutes to complete.

What other advice do I have?

I rate the product an eight out of ten.


    Nisar Ahamed

A SaaS-based cloud solution that helps with CIS benchmarks and threat prevention

  • October 20, 2023
  • Review provided by PeerSpot

What is our primary use case?

Jamf Protect is a security product that helps us with CIS benchmarks and threat prevention.

What is most valuable?

Jamf Protect is mainly for Apple's suit.

What needs improvement?

Jamf Protect needs to improve its pricing.

For how long have I used the solution?

I have been working with the solution for two years.

What do I think about the stability of the solution?

We have not experienced any downtime in 365 days.

What do I think about the scalability of the solution?

Jamf Protect is a scalable solution. We have sold more than one million licenses last year.

How are customer service and support?

You get support from a dedicated engineering team.

How was the initial setup?

Jamf Protect's installation is not straightforward, and you need technical experience. The deployment process is easy if you plan it.

What about the implementation team?

We did the tool's deployment in-house.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are yearly and expensive.

What other advice do I have?

Jamf Protect is a SaaS-based cloud product. I rate it a ten out of ten.


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