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Total Game Changer
What do you like best about the product?
Tines is uniquely designed to enable teams of any skill level and job function to develop insanely fast. It removes essentially all of the tedious parts of development, allowing users to focus on the process they're seeking to automate rather than boring things like scheduling job runs and handling errors. It truly levels the playing field between seasoned developers and the technically curious, and I believe it is a force multiplier for any organization.
What do you dislike about the product?
The key difference in using Tines as opposed to many other automation solutions is that it has no concept of integrations. If you want to use Tines to interact with another service, you have to configure the connection yourself. With that said, Tines is able to connect to ANYTHING with an API without any other dependencies on third parties, and they have several dozen out-of-the-box templates to make connecting to other apps a breeze.
What problems is the product solving and how is that benefiting you?
Tines helps us solve nearly all of our automation challenges. We use it for Incident Response Automation, as a SOAR tool to enrich, respond to, and notify the information security team of security alerts, and as a general automation solution that allows us to monitor anything, generate metrics on anything, and for data analysis/reporting. Our Cyber Detection and Response team began using it, but once we demonstrated the power to other teams, it has spread like wildfire in our organization
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Tines enables fast and efficient impact
What do you like best about the product?
I love the usability of the tool and the fact that you can develop and host things efficiently and quickly.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
What do you dislike about the product?
File upload and download has limits which prevent me from using the tool for some usecases.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
What problems is the product solving and how is that benefiting you?
- categorising our security inbox emails
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc
Amazing tool and Gold standard for support!
What do you like best about the product?
Tines has helped our team that does not have a strong handle on programming, to start thinking programmatically and helping us put and end to all of the papercuts! Besides the tool being incredible, our CSM, Support staff, SE and everyone we have worked with over tehre are insanely attentive, and willing to jump in and help you over the finish line when you hit a snag. Tines is by far the gold standard for supporting their customers!
What do you dislike about the product?
No gripes other than I wish we had budget for all of the bells and whistles! (I don't feel it is overpriced for how useful the tool is though, just fyi.)
What problems is the product solving and how is that benefiting you?
We have scaled all of our security ticketing across all of our scanning tools, reduced our manual triage work of security events significantly!
Saves us hours!
What do you like best about the product?
For me personally, the UI and design of Tines makes it very simple and quick for me to learn. Also having the close relationship with Paula and Ian means any questions are promptly sorted.
What do you dislike about the product?
Any thing that could possibly be automated, we try to, even booking desks!
What problems is the product solving and how is that benefiting you?
A lot with Tenable automation - saving us huge amounts of manual hours from manually submitting tickets, also keeping us up to date with vulnerabilitys and exploits via automations with CISA etc
Hands Down the Best Workflow Automation
What do you like best about the product?
We've been using Tines for quite some time. Before Tines, we had a very complex open-source project that we customized to fit our needs. However, the management, knowledge, and resources required were problematic. Bugs were tough to trace, data wasn't easy to munge, and it just wasn't easy to visualize.
With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.
Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!
Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.
All in all, we're with Tines for the long haul and I'm glad we are.
With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.
Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!
Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.
All in all, we're with Tines for the long haul and I'm glad we are.
What do you dislike about the product?
The biggest downside to using Tines is that you want to try and find a way to automate everything through Tines.
What problems is the product solving and how is that benefiting you?
Tines is the glue that sticks our processes together. From SlackOps to integrating with our ticketing systems, Google Workspace, to even customer and engagement management. It makes us way more efficient.
Tines has helped us to move our SOC to a next level
What do you like best about the product?
That it is very easy to get started and with little effort you are able to implement very nice stories (automations), but that does not mean it is simple, if you have the knowledge you can complicate stories as much as you want.
What do you dislike about the product?
There is not much we do not like, in fact maybe the amount of new features is a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Before deciding to purchase tines we tested or had meetings with the SOAR leaders, and we finally decided to go with tines for several reasons:
- It was cheaper
- It was more flexible
Indeed you can't use it out of the box, but we liked the tradeoff and the challenge. All the team has learned a lot because of developing stories or story parts on tines.
- It was cheaper
- It was more flexible
Indeed you can't use it out of the box, but we liked the tradeoff and the challenge. All the team has learned a lot because of developing stories or story parts on tines.
Tines has been an amazing product to work with.
What do you like best about the product?
The thing I like best about Tines is the ease of use, and the ability to build automations very quickly. I also like all the different vendor support they have which allows for the ability to integrate with a lot of different products.
What do you dislike about the product?
There aren't really any downsides to Tines.
What problems is the product solving and how is that benefiting you?
Tines allows us to automate a lot of processes and response controls for our customer base.
Amazing no-code, low-code product
What do you like best about the product?
Its ease of use. Tines is designed to be used by anyone, regardless of their technical skill. The platform is intuitive and easy to navigate, and it comes with a drag-and-drop interface that makes it easy to create automated workflows.
The platform is highly scalable and can handle even the most demanding workloads.
Tines integrates with a wide range of other security tools, making it easy to connect Tines to your existing security infrastructure.
Tines has a strong community of story builders that has helped integration with products smoother.
Tines offers a variety of pricing plans to fit the needs of any organization.
Overall, I think Tines is a great platform for security teams to automate workflows. This freed up our teams' time to focus on more strategic work. It is easy to use, flexible, scalable, and has a strong community. I highly recommend Tines.
The platform is highly scalable and can handle even the most demanding workloads.
Tines integrates with a wide range of other security tools, making it easy to connect Tines to your existing security infrastructure.
Tines has a strong community of story builders that has helped integration with products smoother.
Tines offers a variety of pricing plans to fit the needs of any organization.
Overall, I think Tines is a great platform for security teams to automate workflows. This freed up our teams' time to focus on more strategic work. It is easy to use, flexible, scalable, and has a strong community. I highly recommend Tines.
What do you dislike about the product?
There are glitches sometimes while loading/running the story. Once refreshed, it works fine.
What problems is the product solving and how is that benefiting you?
Automation of Repetitive Tasks like triaging alerts, gathering data from different sources, and updating systems. Tines automates these tasks, freeing up valuable time and resources.
Streamlining Workflows to connect different tools and services thus creating seamless workflows that reduce manual handoffs and improve efficiency.
Reducing Human Error by automating tasks, Tines minimizes the risk of mistakes, leading to more reliable and consistent outcomes.
Streamlining Workflows to connect different tools and services thus creating seamless workflows that reduce manual handoffs and improve efficiency.
Reducing Human Error by automating tasks, Tines minimizes the risk of mistakes, leading to more reliable and consistent outcomes.
Excellent Automation Platform With Infinite Potential
What do you like best about the product?
Going from idea to functional prototype takes no time at all. Getting elegant solutions implemented quickly is where it really shines. Support is responsive and product development is very active. Additionally, there is maturing ecosystem of public stories and documentation available on the web.
What do you dislike about the product?
Core components of the user interface can be clunky or difficult to navigate. Getting into a natural flow of building stories can prove difficult. Additionally, coming from a developer background, aclimating to Tines can be frustrating. Tendencies to solve problems programatically must be unlearned or re-adapted to Tines event execution flow.
What problems is the product solving and how is that benefiting you?
We are using Tines to build out self service workflows for our customers. This has significantly alleviated ticket volume and freed up cycles on the team for other projects.
How Tines Helped Us Run Our Service 24/7
What do you like best about the product?
One of the most helpful features of Tines is its ability to reliably process large volumes of data. With Tines, we can easily call out to Elastic Security Alerts and handle hundreds, or even thousands, of alerts daily. It allows us to deduplicate, gather context through APIs like VirusTotal, and significantly reduces the time spent manually creating cases and querying threat intel platforms.
As a developer, the thing that I like best about Tines is the ability to debug if there is a problem or failure, with the 'Logs' and 'Events' sections. I'm able to quickly discern what the issue is and where it lies. As well as the layer of abstractions from coding- making it accessible to all members of the team allowing us to collaborate together. Making note of the 'Automatic Transform Mode' action that allows you to provide an input and prompt, cutting down my developing time.
Finally, the lovely people who work at Tines are constantly listening, giving suggestions and improvements to our story development and making sure we feel that our opinions are heard and listened to. Shout out to Eoin, Paula and Paul!
As a developer, the thing that I like best about Tines is the ability to debug if there is a problem or failure, with the 'Logs' and 'Events' sections. I'm able to quickly discern what the issue is and where it lies. As well as the layer of abstractions from coding- making it accessible to all members of the team allowing us to collaborate together. Making note of the 'Automatic Transform Mode' action that allows you to provide an input and prompt, cutting down my developing time.
Finally, the lovely people who work at Tines are constantly listening, giving suggestions and improvements to our story development and making sure we feel that our opinions are heard and listened to. Shout out to Eoin, Paula and Paul!
What do you dislike about the product?
Tines does have some areas that they could improve on, such as SLAs (which is now currently in motion), user interface refinements, and the need for built-in messaging capabilities from a case for platforms like Teams or Slack instead of us having to build it manually in a story. However, Tines is very open to feature requests, and we’ve seen firsthand how those suggestions have turned into actual product updates- with a quick turnaround. For example, immutable records are now available, and there have been substantial improvements in the UI for cases, including custom case statuses and case fields.
What problems is the product solving and how is that benefiting you?
The key problem that Tines allows us to solve is our lack of time.
Tines enables us to correlate all of this data into a readable case efficiently. It also allows us to tie many platforms we use internally, like Opsgenie, Teams etc and create a chain of communicating with their API's- again saving us the manual time we would've done before and allowing us to operate as a 24/7 vendor. We have built logic that processes alerts raised in Elastic and that is run through our Threat Intel Story which analyses and triages giving us a criticality score. This benefits us by giving us the room to take on more customers.
Tines enables us to correlate all of this data into a readable case efficiently. It also allows us to tie many platforms we use internally, like Opsgenie, Teams etc and create a chain of communicating with their API's- again saving us the manual time we would've done before and allowing us to operate as a 24/7 vendor. We have built logic that processes alerts raised in Elastic and that is run through our Threat Intel Story which analyses and triages giving us a criticality score. This benefits us by giving us the room to take on more customers.
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