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Great solution, great business partner
What do you like best about the product?
Tines is like Grand Central Station - it's an excellent platform for organizing and automating the data coming in and going out of the many solutions you're going to use. Full disclosure, I'm a Sales Engineer with Lacework. Just about every prospect I talk to asks me: what's an excellent solution for automating actions on the intelligence your platform would give us? And I tell them Tines. If you want immediate automated remediation, if you want user-approved remediation, and if you want a great UI that walks you through the setup process in a clean, intelligently designed, helpful UI, Tines is an excellent solution. Keep up the great work, Tines, and it's great being in this business partnership with you.
What do you dislike about the product?
Like any solution, there's a learning curve in the beginning. Once in a while, the error messages you get from a downstream target API (cloud platforms, for example) are mysterious, and the Tines docs may not have the answer. This isn't a Tines problem, but if you don't have a friend around to show you a working example, you may spend some research time in the downstream vendor's docs.
What problems is the product solving and how is that benefiting you?
As a Sales Engineer at Lacework, Tines is an excellent tool for talking about our product in the larger context of downstream solutions, like auto-remediation. I can quickly spin up a demo that shows the whole picture, with a very clear UI that I don't have to take a lot of time to explain.
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Tines makes automation easy
What do you like best about the product?
The platform is easy to navigate and easy to use. I am a novice when it comes to coding, but I was able to create my first story in less than an hour. We integrate with various security tools and this process was very easy.
What do you dislike about the product?
I can honestly say that I do not know of anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are using Tines to automate processes that the team are spending a lot of time on. These processes do not require any human input so by automating these we will have more time for the team to focus on more important things. We are getting time back.
Security and workflow automation simplified
What do you like best about the product?
Tines offers an intuitive, easy-to-use platform to automate fairly complex security-related workflows. Something basic like aggregating security findings from various tools and performing de-duplication on those findings could take hours, if not days, for an analyst to configure in other orchestration platforms using Python. Not only is this workflow available out-of-the-box (as a template) from Tines, the actions and integrations Tines offers can significantly reduce the time needed to get the workflow up and running. Also, the support team at Tines is super responsive and willing to go out of their way to help out.
What do you dislike about the product?
I do not have anything I necessarily dislike about Tines right now. The interface is intuitive, and the support team is responsive. Since Tines offers a free Community edition, it is an excellent way for security teams to try out the product. One suggestion - For smaller companies that want to expand beyond the three stories in the Community edition, it would be great if Tines can offer incremental packages with 4, 5 or more stories. The next subscription tier has a minimum of 10 stories but may be priced above what many smaller companies and startups can afford.
What problems is the product solving and how is that benefiting you?
We are using Tines to automate 1) a couple of our more complex and manual workflows, such as aggregating security findings from different tools, and 2) one incident response workflow that is time-sensitive. With Tines in place, we have been able to focus more of our time on strategic initiatives. Though we are still in the relatively early stages of using Tines, and we do expect to gradually refine these stories, we have already seen the benefits and potential that Tines can offer!
Intuitive even for a layman.
What do you like best about the product?
I like the structure for either formulating or building my concepts, and my interaction has been smooth. I also like having the ability to see the code and test in real-time.
What do you dislike about the product?
My human error. There is nothing I have identified yet. There may be applications out there I am not currently aware of it may not integrate with but this is not known. I have not evaluated it to its fullest extent.
What problems is the product solving and how is that benefiting you?
Simple Google Form automation has enabled an entire organization to connect their ERM to an intake form based on the RSM control sets which will scale across the enterprise.
Recommendations to others considering the product:
Great for security content creators with minimal coding/programming experience.
Tines make security automation seamless
What do you like best about the product?
Integrations are super easy - We just need to copy the curl request
Good collection of inbuilt templates
The way credentials are handled impressively and very easy to use
Good collection of inbuilt templates
The way credentials are handled impressively and very easy to use
What do you dislike about the product?
Case management is not available. It would be nice to see at least an elementary version of it.
What problems is the product solving and how is that benefiting you?
Ease of use and ability for Engineers to start without much programming knowledge.
Ease of adding new integrations is a game-changer, and of course, the credentials(you don't need a third-party credential manager like how you do in similar tools in the market leaders)
Ease of adding new integrations is a game-changer, and of course, the credentials(you don't need a third-party credential manager like how you do in similar tools in the market leaders)
Rapid Automation for Anyone
What do you like best about the product?
Tines allows for rapid development and deployment of automation runbooks, and includes a comprehensive set of templates for tools commonly used by SOC teams.
Instead of trying to "do everything" like most SOAR platforms, Tines focuses on process automation with an excellent user interface. My favorite part of the tool is how quickly you can understand a story in the UI, and iterate on new ideas with dry runs and re-emitting events. It's a much smoother user experience than iterating via code commits, reviewing logs, etc. and allows our team to go from an automation idea to a production story in literally minutes. You don't need to have a specific set of automation engineers, or significant software development experience to get value.
The support we've gotten from the Tines team has been amazing. They're always willing to share new ideas, where other customers are having success, and help troubleshoot problems. I've been using the product for about 6 months, and have been impressed with the velocity of new features that always make the product easier to use and more powerful rather than adding feature bloat.
Instead of trying to "do everything" like most SOAR platforms, Tines focuses on process automation with an excellent user interface. My favorite part of the tool is how quickly you can understand a story in the UI, and iterate on new ideas with dry runs and re-emitting events. It's a much smoother user experience than iterating via code commits, reviewing logs, etc. and allows our team to go from an automation idea to a production story in literally minutes. You don't need to have a specific set of automation engineers, or significant software development experience to get value.
The support we've gotten from the Tines team has been amazing. They're always willing to share new ideas, where other customers are having success, and help troubleshoot problems. I've been using the product for about 6 months, and have been impressed with the velocity of new features that always make the product easier to use and more powerful rather than adding feature bloat.
What do you dislike about the product?
This is no fault of Tines directly, but I think some teams may be hesitant to have a bespoke automation tool in addition to their SOAR, IR platform, and/or SIEM. I was initially hesitant until seeing how quickly Tines can add value and how easy it is to use. I've used SOAR platforms in the past that were much more complex without additional functionality and took much more effort to build and maintain playbooks.
What problems is the product solving and how is that benefiting you?
We are automating the creation and enrichment of security alerts, user activity attestation via Slack, and more. The main benefit is our team has a powerful set of automations which produce detailed security alerts, reduce false-positives, while being easy enough for anyone on the team to understand and contribute to.
Recommendations to others considering the product:
Try it out! Tines isn't just another SOAR, and you won't fully understand the value until you get hands-on experience with how easy it is to automate some of your processes. Maybe even find someone on your team who has never written a script, ask them to create a basic runbook, and collect their honest feedback.
Tines' free community is great
What do you like best about the product?
How easy it was to join on their website and how informative the community on Slack is
What do you dislike about the product?
Not much to say on what I dislike - extremely easy to sign up and get started
What problems is the product solving and how is that benefiting you?
Although we are not fully using Tines yet (hopefully) - I can already see serious value in the community aspect, which gives me inspiration for my start-up
We really like that Tines is speeding up adoption with a solution our whole security team can use
What do you like best about the product?
The interface allows someone to build an automation workflow without the need to write any code.
What do you dislike about the product?
Right now, tines is fulfilling our needs.
What problems is the product solving and how is that benefiting you?
Some of the real time-consuming work that we have people do on a day to day basis, where they would spend multiple hours per day can be easily automated.
A pleasure to use
What do you like best about the product?
The Tines platform is simple and easy to use, from large, complex stories to small and simple ones to automate the little things. The Tines team is also great to work with and is open to feedback and feature requests.
What do you dislike about the product?
More integrations with platforms would be great, but the Tines team seems to be working on those.
What problems is the product solving and how is that benefiting you?
Our team has been automating Incident response and phisihng triage, as well as making stories to integrate with Slack.
The go-to security automation tool.
What do you like best about the product?
"Do one thing exceptionally well", Tines has succeeded on this front. Tines has enabled our team to do their best daily work measured in minutes, not days, and easily connect our people, tools, processes, and systems. The drag and drop interface with examples for almost all security tools allows everyone on the team to contribute, not just our security operations engineers. The breadth of integrations, samples, and support from the team rivals our own here at Highspot (yes, I'm biased)! The importing and exporting of templates is a handy feature allowing us to share them with other teams or contribute back to the community. The liquid syntax combined with all the features mentioned earlier will enable you to put a bow on those complex logic-driven workflows. Tines is a pleasure to use on all fronts.
What do you dislike about the product?
Nothing yet. I've had a few gotcha's, but they've mostly been self-inflicted and the team from all ranks has been eager to outline best practices and lend a hand.
What problems is the product solving and how is that benefiting you?
Simplification of processes, spending less time coding and learning an API once, and enrichment of data from disparate security systems. Tines really has helped us close the gap on connecting our security systems to gain meaningful results.
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