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Easy to learn and impactful in practice
What do you like best about the product?
Huge time saver. The platform makes everything really easy to get "up and going" compared to your classic automated systems. Simple to plug API's or cloud tools into and has a fantastic dev and customer success team!
What do you dislike about the product?
There are sometimes minor bugs or improvements that Tines can do to make things better. For example, some UI changes or adding extra features like auto removal of security creds from story exports would be great!
What problems is the product solving and how is that benefiting you?
We are automating some information security tasks and alerts so our employees can move on to bigger and better things quickly. We saw a massive improvement in the amount of time spent, and our analysts are incredibly grateful.
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Awesome and Easy to Learn Security Automation
What do you like best about the product?
Tines is super easy to learn and fun to use. It makes automating security workflows effortless and is easy to integrate with our current tools. Tines was straightforward to learn, and I had fun doing it!
What do you dislike about the product?
It is slightly tricky to navigate to different stories at first. But you get used to it after a while. I also wish that the documentation for Tines had more examples.
What problems is the product solving and how is that benefiting you?
My team does a lot of small tasks within our security alert triage that Tines can easily automate. This should save us a lot of time and help us prioritize and filter out our alerts. We also plan to use Tines to spot and alert us on high-priority alerts that we might have missed otherwise. We also are not software developers, but Tines makes it very easy to learn and use.
Recommendations to others considering the product:
Tines is definitely worth it. It has allowed our security team to have complete control of the creation and automation of our security alerts. Tines accomplishes this effortlessly and straightforwardly.
Powerful automation, easy to use
What do you like best about the product?
One of Tines greatest strengths is the ability to use it without knowing any coding language like Python and accomplish amazing automation stories. Other SOAR platforms I have used require knowledge of scripting languages making them less accessible to many teams and having to rely on a single team or person to do everything. With Tines, every team member can contribute easily to any story. The low barrier to entry for this tool has been great for our teams.
Tines saves us countless analyst hours a week, allowing our analysts to focus on higher priority tasks and new detection capabilities. In addition to just saving time on low-level events, we have quickly created new stories during active incidents, which greatly enhanced our detection capabilities and made our remediations much quicker.
Due to the design of Tines, it can integrate seamlessly with every API; there is no need for special connectors or libraries. So much so that we have used Tines as a connector to allow tools to talk to each other that normally couldn't.
Finally, the team over at Tines has felt as if they have been a part of our team since day 1. They are always on hand to provide assistance, and any issues or feedback we report are taken on board and actioned.
Tines saves us countless analyst hours a week, allowing our analysts to focus on higher priority tasks and new detection capabilities. In addition to just saving time on low-level events, we have quickly created new stories during active incidents, which greatly enhanced our detection capabilities and made our remediations much quicker.
Due to the design of Tines, it can integrate seamlessly with every API; there is no need for special connectors or libraries. So much so that we have used Tines as a connector to allow tools to talk to each other that normally couldn't.
Finally, the team over at Tines has felt as if they have been a part of our team since day 1. They are always on hand to provide assistance, and any issues or feedback we report are taken on board and actioned.
What do you dislike about the product?
The initial onboarding to Tines does require a time investment by the user to understand the layouts, logic and flow, and sometimes this can be daunting for new users. The team at Tines has identified this and has made significant onboarding improvments in recent times, with more to come.
What problems is the product solving and how is that benefiting you?
Working in Cyber Security, our main use of Tines is responding to cyber events and threats. As such, we use Tines to enrich tickets with useful information on users, IPs, hashes, email pulling and purging, host identification, and so much more. In addition to security tasks, we use Tines for metrics and reporting, performing health checks on internal tools, keeping separate SIEM products in sync, and even plugging into an external vendor's ticket system to update our own.
Big fan of Tines. Easy onboarding, easy to use, and has had a massive impact for our SecOps team.
What do you like best about the product?
Tines has an incredibly quick turnaround time, from onboarding, to implementing your first automation Story.
The ease of integrating with other tools within the Security Stack is simply awesome.
The ease of integrating with other tools within the Security Stack is simply awesome.
What do you dislike about the product?
It would be awesome to see better access to template/sample stories via the site/docs
What problems is the product solving and how is that benefiting you?
Tines is helping with alleviating the workload of a small SecOps team. Tines is moving the team from a notification overload environment to a highly efficient response team.
It is a sophisticated SOAR product and has a high affinity with SIEM, indispensable part of our SOC
What do you like best about the product?
I like the fact that I can easily express the scenario I have in mind. It's also very flexible.
What do you dislike about the product?
We had a hard time working with services that require unique authentication methods that Tines does not support. I talked to help, and they were able to resolve the issue quickly.
What problems is the product solving and how is that benefiting you?
We are automating processes that do not necessarily need to be carried out by humans. For example.
1. Automated security alerts that should be checked periodically
- Currently, we have multiple monitoring points. This is now automatically aggregated using Tines so that we only see if there is an alert that needs to be checked.
2. Automated analysis of phishing and spam emails
- We have ground-truthed data from multiple sources. This was automatically collected and formatted by Tines so that it could be viewed, which greatly reduced the time needed to make decisions.
3. Automatically update the Blocklist of monitoring points based on alerts output from SIEM.
4. ChatOps has been realized
- Reputation checks for IPs and domains can be easily performed from Slack. It also made it easier to connect to subsequent actions.
1. Automated security alerts that should be checked periodically
- Currently, we have multiple monitoring points. This is now automatically aggregated using Tines so that we only see if there is an alert that needs to be checked.
2. Automated analysis of phishing and spam emails
- We have ground-truthed data from multiple sources. This was automatically collected and formatted by Tines so that it could be viewed, which greatly reduced the time needed to make decisions.
3. Automatically update the Blocklist of monitoring points based on alerts output from SIEM.
4. ChatOps has been realized
- Reputation checks for IPs and domains can be easily performed from Slack. It also made it easier to connect to subsequent actions.
Tines: Like the legos of security automation
What do you like best about the product?
The pre-built modules make integrating with existing security tooling a breeze + the ability to paste a curl command and have it automatically marked up is extremely useful.
What do you dislike about the product?
Unfortunately, if the app you're trying to integrate with doesn't offer an API, you may have to get creative, but their engineers will bend over backwards to help out customers, even in trial periods!
What problems is the product solving and how is that benefiting you?
We're streamlining our phishing response, making slackbots, and helping surface more relevant siem alerts.
Tines at Snowflake
What do you like best about the product?
I appreciate the abundance of integrations and the modular nature. Since it uses base protocols and webhooks to chain systems together, we spend less time worrying about the stability of the middleware between 2 different APIs. Also, the GUI programming makes the design of automations very accessible to all levels (analysts, leads, technical managers/directors) of the IR team.
What do you dislike about the product?
The documentation is a little sparse in terms of explaining some of the concepts. It's efficient and says only what's necessary, but sometimes you need a little more to fully "plug in" and wrap your head around the vision. Some of the tutorials fill this gap, but some exposure to the what the QA process for Tines-approved integrations looks like or some high-level diagrams would be helpful for leads, architects, or aspiring automation engineers.
What problems is the product solving and how is that benefiting you?
The IR team gained the capability to run response and remediation actions per the logic outlined in our IR playbooks. Our analysts can respond to events emitted by our detection platform around-the-clock by leveraging stories made by others.
Easy to use automation software that integrates all of your SaaS tools
What do you like best about the product?
Tines is an easy-to-use tool that integrates all of our SaaS tools so we can set up automation for onboarding and offboarding new employees. Tines support is really good and easy to work with.
What do you dislike about the product?
Tines setup takes a small amount of coding knowledge, but it is easy to pick up while configuring your instance. SSO integration can be tricky. Tines can improve with documentation, but their support can be responsive enough to make up for it.
What problems is the product solving and how is that benefiting you?
We are solving the onboarding of new hires and off-boarding employees leaving the company through automation. We are more productive because we have more time to focus on other aspects of our job
Recommendations to others considering the product:
If your organization has repeated tasks for one thing, Tines will save you a lot of time and effort once it has been setup and configured.
Tines' innovation becomes YOUR innovation
What do you like best about the product?
Tines allows my team to create rapid integrations between systems, processes, and people without tedious protocol and API plumbing. When programming small integrations, the core code for the "job at hand" tends to be relatively small, but all of the surrounding support code makes up all the bulk of the development time. Tines turns the support code into a drag and drop operation - accelerating time to completion while also creating a more supportable solution.
What do you dislike about the product?
I haven't yet discovered anything I don't like. The team at Tines is simply amazing. The tech is easy to follow, easy to work with, and infinitely flexible. The solution opportunities created by Tines are endless.
What problems is the product solving and how is that benefiting you?
The journey with Tines started with integrating several standard corporate workflow tools (chat, ticketing, HR, and identity stores) to improve the speed and nimbleness of access request workflows. The work done to accomplish this built the foundation for what will become a highly automated onboarding and offboarding solution. We've built exciting identity solutions without the cost and complexity of a lumbering and expensive identity management suite. One of the most significant benefits occurs when programmed scripts, which are often only understood by one person, get transitioned into a Tines "Story." Afterward, the entire team can see the integration plumbing and support it collectively.
Great product, wonderful team
What do you like best about the product?
Wonderful team and great product. Easy to pick up once you play around with it. Anything with an API can be integrated with it, making the options very flexible.
What do you dislike about the product?
There's nothing I could think of that I dislike. What is kind of a challenge at times is the error messaging that came back when trying to build some stories from the actions.
What problems is the product solving and how is that benefiting you?
Automating the basic analytical work, leveraging ticketing system to investigate the IOCs further, using the free analytical tools to provide the analysis in a centralized place, etc.
Recommendations to others considering the product:
Try it out and you'll see.
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