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Hits a sweet spot!
What do you like best about the product?
As I work for a small business, Tines community edition has enabled me to automate some repetitive tasks as reusable modular stories. I’m experiencing real value from my automation stories so far, allowing me to maintain focus on moving our security program forward, and I’ve not hit my limit yet!
I’ve used other SOAR tools in the past, but Tines is my new favorite.
• Low learning curve; you don’t need to be a developer.
• A smorgasbord of integration & automation possibilities.
• Real value just using the free community edition.
• Great guidance and support via the community.
I’ve used other SOAR tools in the past, but Tines is my new favorite.
• Low learning curve; you don’t need to be a developer.
• A smorgasbord of integration & automation possibilities.
• Real value just using the free community edition.
• Great guidance and support via the community.
What do you dislike about the product?
It’s hard to fault Tines, especially as I can do so much with the free community edition; if I had to pick one thing, it would be the need to use liquid template language for some of the more advanced transform actions in a story. However, community help & examples solved any challenges i encountered.
What problems is the product solving and how is that benefiting you?
• Repetitive tasks related to incident detection & response.
• Analysis of suspicious Domain & URL analysis & blocking via chatbots.
• Analysis of suspicious Domain & URL analysis & blocking via chatbots.
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Laser-focused on Automation and a Blast to Use
What do you like best about the product?
Unlike other vendors in the SOAR space, Tines focuses on being great at one thing: automation. This focus shows throughout the product and results in something that is not only easy to learn but also makes the product a joy to use. Before Tines, my team would avoid complex automation problems. After Tines, we could not wait to develop creative solutions and engage with the platform.
What do you dislike about the product?
The documentation on Liquid syntax (required for some more complex solutions) could benefit from expansion. At times, the use of Liquid can feel like a half-measure towards having a fully-featured scripting language available in the platform. In general, though, the available actions and Liquid syntax can solve for almost every use case.
What problems is the product solving and how is that benefiting you?
Tines was able to help us address a wide variety of operational use cases, including chatbots, case management, self-service forms, alert enrichment, and more.
I have used Tines to automate a lot of actions in our SOC.
What do you like best about the product?
Its flexibility. You can really create a playbook for anything you can imagine. The tool is very easy to use.
What do you dislike about the product?
There are a lot of points in a story that can break and it isn't always clear what the issue is. Troubleshooting syntax-related issues takes a lot of time.
What problems is the product solving and how is that benefiting you?
Mostly threat intelligence enrichment. Minimising analyst triage time by automating a lot of the response actions.
Automation made simple
What do you like best about the product?
- Simple and powerful UI for analysts and developers to use
- World-class support team to assist you.
- Almost infinite possibilities for automating tasks
- Great tool for SOC teams looking to improve daily tasks
- Excellent integrations with other tools and vendors
- World-class support team to assist you.
- Almost infinite possibilities for automating tasks
- Great tool for SOC teams looking to improve daily tasks
- Excellent integrations with other tools and vendors
What do you dislike about the product?
- Does take alittle bit to get your head around it(coming from a non-dev) but once you get going, a whole world opens up.
What problems is the product solving and how is that benefiting you?
Literally all the problems - Cutting down daily time spent on tasks, providing more verbose and accurate information to members to make better decisions.
Excellent product and support team -- put them at the top of your list of SOAR products to POC!
What do you like best about the product?
Simple user interface that is feature-rich.
Their support won't leave you hanging after they take your money either -- they'll help you squeeze every last drop from their product.
Their support won't leave you hanging after they take your money either -- they'll help you squeeze every last drop from their product.
What do you dislike about the product?
The difference in time zones can delay communication, and meeting times may be near the beginning or end of your day.
No user management, but SSO helps to mitigate this.
Some features are only available through their API.
No user management, but SSO helps to mitigate this.
Some features are only available through their API.
What problems is the product solving and how is that benefiting you?
Tines solves SOAR problems. For instance, it's efficient at tying different technical solutions together to silence false positives or enrich events for better context alerts.
Recommendations to others considering the product:
Put them at the top of the list of SOAR products to look into when shopping around. They'll set the bar and expose what's missing in the rest.
Using Tines
What do you like best about the product?
Tines is such an Ease of use platform. Straight from the start of implementation the security team were automating alerts.
What do you dislike about the product?
There wasn't anything Tones wouldn't do to assist us getting started and more importantly continued assistance.
What problems is the product solving and how is that benefiting you?
Automating tasks releasing work from analysts who can be redirected to more critical alerts
Fast, Functional but Incomplete
What do you like best about the product?
I really like Tines' credential management as it is easy to use. I also really like the abstraction via the send to story agent.
What do you dislike about the product?
I wish there were a native lambda equivalent agent. Tines is good at everything you would want to accompany a custom script, so cutting out AWS would save us a lot of overhead.
What problems is the product solving and how is that benefiting you?
Internal forms and security automation!
Recommendations to others considering the product:
Read up on liquid filters and AWS lambda + Gateway
An Awesome, Easy to Use Product!
What do you like best about the product?
I like how accessible Tines makes programming logic seem. You can lay out your workflows visually, which is a huge advantage when constructing automation from scratch. I like that public templates are available for you to get ideas from when looking to enhance what you are building. My favorite feature is how at the top-right of every Action box, you can see the numbers tick up as the story is passing through every Action. This helps me understand not only the breadth of information I am getting back from whatever API I am using but also how that data is being processed as it is exploded, extracted, morphed, etc., throughout the Story. The ability to Re-Emit an event from anywhere in the workflow has been an excellent advantage when it comes to troubleshooting and testing out tweaks as you are building.
What do you dislike about the product?
The only downside of using Tines is that sometimes I am editing a field in the builder, and I accidentally click off the text box, which causes me to lose whatever I was working on if I was in the middle of writing something.
What problems is the product solving and how is that benefiting you?
The current problem I am solving with Tines is bridging the gap between technologies when there is no native integration between the products. Before onboarding Tines, I was working on a Python script to do some work between two products. This was an arduous task for me, as I am not a programmer by trade. I was almost at the point where I had to hand off the project to someone on the DevSecOps team, as it would have been too time-intensive for me to learn Python to complete the project adequately. With Tines, I could apply my logical side to the problem at hand without slowing down my entire project to learn a programming language on the spot. Now I have full creative liberty to create automation that improves our security posture.
Everything You Need and Nothing You Don't
What do you like best about the product?
Pure automation platform. Replaced our SOAR platform because of its simple and powerful design. A junior analyst was able to start automating after just a couple of hours of direction.
What do you dislike about the product?
If you need your SOAR to have a case management system, Tines will not work for you
What problems is the product solving and how is that benefiting you?
We are automating Incident Response and communication between end-users and security teams
Recommendations to others considering the product:
Check tines out if you are considering other SOAR platforms. Tines' simplicity will blow your preconceptions about SOAR away
Promises continuing to be kept
What do you like best about the product?
After a couple of years of usage these are what I like about Tines:
1. The team's obsession with the customers requirements
2. Still a clean and clear interface
3. Tons of pre-built automations for common use cases like slack notifications and such
4. The teams quick response times
1. The team's obsession with the customers requirements
2. Still a clean and clear interface
3. Tons of pre-built automations for common use cases like slack notifications and such
4. The teams quick response times
What do you dislike about the product?
We ran into some performance issues when our events size was high but we bumped up the number of workers and everything worked seamessly.
What problems is the product solving and how is that benefiting you?
- Security Automation for incident response
- Ticketing and operationalization of the incident repsonse life cycle
- Ticketing and operationalization of the incident repsonse life cycle
Recommendations to others considering the product:
Their SaaS offering is cheaper and easy to use. But if you must have on-prem due to compliance reasons or such, use a terraform module or IaC tool to manage the configuration as the on-prem setup can be quite complex to maintain. But nothing too complicated but the general app layer + database layers and scaling them independently.
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