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Rapid Automation for Anyone
What do you like best about the product?
Tines allows for rapid development and deployment of automation runbooks, and includes a comprehensive set of templates for tools commonly used by SOC teams.
Instead of trying to "do everything" like most SOAR platforms, Tines focuses on process automation with an excellent user interface. My favorite part of the tool is how quickly you can understand a story in the UI, and iterate on new ideas with dry runs and re-emitting events. It's a much smoother user experience than iterating via code commits, reviewing logs, etc. and allows our team to go from an automation idea to a production story in literally minutes. You don't need to have a specific set of automation engineers, or significant software development experience to get value.
The support we've gotten from the Tines team has been amazing. They're always willing to share new ideas, where other customers are having success, and help troubleshoot problems. I've been using the product for about 6 months, and have been impressed with the velocity of new features that always make the product easier to use and more powerful rather than adding feature bloat.
Instead of trying to "do everything" like most SOAR platforms, Tines focuses on process automation with an excellent user interface. My favorite part of the tool is how quickly you can understand a story in the UI, and iterate on new ideas with dry runs and re-emitting events. It's a much smoother user experience than iterating via code commits, reviewing logs, etc. and allows our team to go from an automation idea to a production story in literally minutes. You don't need to have a specific set of automation engineers, or significant software development experience to get value.
The support we've gotten from the Tines team has been amazing. They're always willing to share new ideas, where other customers are having success, and help troubleshoot problems. I've been using the product for about 6 months, and have been impressed with the velocity of new features that always make the product easier to use and more powerful rather than adding feature bloat.
What do you dislike about the product?
This is no fault of Tines directly, but I think some teams may be hesitant to have a bespoke automation tool in addition to their SOAR, IR platform, and/or SIEM. I was initially hesitant until seeing how quickly Tines can add value and how easy it is to use. I've used SOAR platforms in the past that were much more complex without additional functionality and took much more effort to build and maintain playbooks.
What problems is the product solving and how is that benefiting you?
We are automating the creation and enrichment of security alerts, user activity attestation via Slack, and more. The main benefit is our team has a powerful set of automations which produce detailed security alerts, reduce false-positives, while being easy enough for anyone on the team to understand and contribute to.
Recommendations to others considering the product:
Try it out! Tines isn't just another SOAR, and you won't fully understand the value until you get hands-on experience with how easy it is to automate some of your processes. Maybe even find someone on your team who has never written a script, ask them to create a basic runbook, and collect their honest feedback.
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Tines' free community is great
What do you like best about the product?
How easy it was to join on their website and how informative the community on Slack is
What do you dislike about the product?
Not much to say on what I dislike - extremely easy to sign up and get started
What problems is the product solving and how is that benefiting you?
Although we are not fully using Tines yet (hopefully) - I can already see serious value in the community aspect, which gives me inspiration for my start-up
We really like that Tines is speeding up adoption with a solution our whole security team can use
What do you like best about the product?
The interface allows someone to build an automation workflow without the need to write any code.
What do you dislike about the product?
Right now, tines is fulfilling our needs.
What problems is the product solving and how is that benefiting you?
Some of the real time-consuming work that we have people do on a day to day basis, where they would spend multiple hours per day can be easily automated.
A pleasure to use
What do you like best about the product?
The Tines platform is simple and easy to use, from large, complex stories to small and simple ones to automate the little things. The Tines team is also great to work with and is open to feedback and feature requests.
What do you dislike about the product?
More integrations with platforms would be great, but the Tines team seems to be working on those.
What problems is the product solving and how is that benefiting you?
Our team has been automating Incident response and phisihng triage, as well as making stories to integrate with Slack.
The go-to security automation tool.
What do you like best about the product?
"Do one thing exceptionally well", Tines has succeeded on this front. Tines has enabled our team to do their best daily work measured in minutes, not days, and easily connect our people, tools, processes, and systems. The drag and drop interface with examples for almost all security tools allows everyone on the team to contribute, not just our security operations engineers. The breadth of integrations, samples, and support from the team rivals our own here at Highspot (yes, I'm biased)! The importing and exporting of templates is a handy feature allowing us to share them with other teams or contribute back to the community. The liquid syntax combined with all the features mentioned earlier will enable you to put a bow on those complex logic-driven workflows. Tines is a pleasure to use on all fronts.
What do you dislike about the product?
Nothing yet. I've had a few gotcha's, but they've mostly been self-inflicted and the team from all ranks has been eager to outline best practices and lend a hand.
What problems is the product solving and how is that benefiting you?
Simplification of processes, spending less time coding and learning an API once, and enrichment of data from disparate security systems. Tines really has helped us close the gap on connecting our security systems to gain meaningful results.
Easy to learn and impactful in practice
What do you like best about the product?
Huge time saver. The platform makes everything really easy to get "up and going" compared to your classic automated systems. Simple to plug API's or cloud tools into and has a fantastic dev and customer success team!
What do you dislike about the product?
There are sometimes minor bugs or improvements that Tines can do to make things better. For example, some UI changes or adding extra features like auto removal of security creds from story exports would be great!
What problems is the product solving and how is that benefiting you?
We are automating some information security tasks and alerts so our employees can move on to bigger and better things quickly. We saw a massive improvement in the amount of time spent, and our analysts are incredibly grateful.
Awesome and Easy to Learn Security Automation
What do you like best about the product?
Tines is super easy to learn and fun to use. It makes automating security workflows effortless and is easy to integrate with our current tools. Tines was straightforward to learn, and I had fun doing it!
What do you dislike about the product?
It is slightly tricky to navigate to different stories at first. But you get used to it after a while. I also wish that the documentation for Tines had more examples.
What problems is the product solving and how is that benefiting you?
My team does a lot of small tasks within our security alert triage that Tines can easily automate. This should save us a lot of time and help us prioritize and filter out our alerts. We also plan to use Tines to spot and alert us on high-priority alerts that we might have missed otherwise. We also are not software developers, but Tines makes it very easy to learn and use.
Recommendations to others considering the product:
Tines is definitely worth it. It has allowed our security team to have complete control of the creation and automation of our security alerts. Tines accomplishes this effortlessly and straightforwardly.
Powerful automation, easy to use
What do you like best about the product?
One of Tines greatest strengths is the ability to use it without knowing any coding language like Python and accomplish amazing automation stories. Other SOAR platforms I have used require knowledge of scripting languages making them less accessible to many teams and having to rely on a single team or person to do everything. With Tines, every team member can contribute easily to any story. The low barrier to entry for this tool has been great for our teams.
Tines saves us countless analyst hours a week, allowing our analysts to focus on higher priority tasks and new detection capabilities. In addition to just saving time on low-level events, we have quickly created new stories during active incidents, which greatly enhanced our detection capabilities and made our remediations much quicker.
Due to the design of Tines, it can integrate seamlessly with every API; there is no need for special connectors or libraries. So much so that we have used Tines as a connector to allow tools to talk to each other that normally couldn't.
Finally, the team over at Tines has felt as if they have been a part of our team since day 1. They are always on hand to provide assistance, and any issues or feedback we report are taken on board and actioned.
Tines saves us countless analyst hours a week, allowing our analysts to focus on higher priority tasks and new detection capabilities. In addition to just saving time on low-level events, we have quickly created new stories during active incidents, which greatly enhanced our detection capabilities and made our remediations much quicker.
Due to the design of Tines, it can integrate seamlessly with every API; there is no need for special connectors or libraries. So much so that we have used Tines as a connector to allow tools to talk to each other that normally couldn't.
Finally, the team over at Tines has felt as if they have been a part of our team since day 1. They are always on hand to provide assistance, and any issues or feedback we report are taken on board and actioned.
What do you dislike about the product?
The initial onboarding to Tines does require a time investment by the user to understand the layouts, logic and flow, and sometimes this can be daunting for new users. The team at Tines has identified this and has made significant onboarding improvments in recent times, with more to come.
What problems is the product solving and how is that benefiting you?
Working in Cyber Security, our main use of Tines is responding to cyber events and threats. As such, we use Tines to enrich tickets with useful information on users, IPs, hashes, email pulling and purging, host identification, and so much more. In addition to security tasks, we use Tines for metrics and reporting, performing health checks on internal tools, keeping separate SIEM products in sync, and even plugging into an external vendor's ticket system to update our own.
Big fan of Tines. Easy onboarding, easy to use, and has had a massive impact for our SecOps team.
What do you like best about the product?
Tines has an incredibly quick turnaround time, from onboarding, to implementing your first automation Story.
The ease of integrating with other tools within the Security Stack is simply awesome.
The ease of integrating with other tools within the Security Stack is simply awesome.
What do you dislike about the product?
It would be awesome to see better access to template/sample stories via the site/docs
What problems is the product solving and how is that benefiting you?
Tines is helping with alleviating the workload of a small SecOps team. Tines is moving the team from a notification overload environment to a highly efficient response team.
It is a sophisticated SOAR product and has a high affinity with SIEM, indispensable part of our SOC
What do you like best about the product?
I like the fact that I can easily express the scenario I have in mind. It's also very flexible.
What do you dislike about the product?
We had a hard time working with services that require unique authentication methods that Tines does not support. I talked to help, and they were able to resolve the issue quickly.
What problems is the product solving and how is that benefiting you?
We are automating processes that do not necessarily need to be carried out by humans. For example.
1. Automated security alerts that should be checked periodically
- Currently, we have multiple monitoring points. This is now automatically aggregated using Tines so that we only see if there is an alert that needs to be checked.
2. Automated analysis of phishing and spam emails
- We have ground-truthed data from multiple sources. This was automatically collected and formatted by Tines so that it could be viewed, which greatly reduced the time needed to make decisions.
3. Automatically update the Blocklist of monitoring points based on alerts output from SIEM.
4. ChatOps has been realized
- Reputation checks for IPs and domains can be easily performed from Slack. It also made it easier to connect to subsequent actions.
1. Automated security alerts that should be checked periodically
- Currently, we have multiple monitoring points. This is now automatically aggregated using Tines so that we only see if there is an alert that needs to be checked.
2. Automated analysis of phishing and spam emails
- We have ground-truthed data from multiple sources. This was automatically collected and formatted by Tines so that it could be viewed, which greatly reduced the time needed to make decisions.
3. Automatically update the Blocklist of monitoring points based on alerts output from SIEM.
4. ChatOps has been realized
- Reputation checks for IPs and domains can be easily performed from Slack. It also made it easier to connect to subsequent actions.
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