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Tines

Tines | 1

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    Accounting

Tines - Supercharge your Automations

  • November 25, 2024
  • Review provided by G2

What do you like best about the product?
We love how easy it is to perform API integration with Tines. The initial setup for an integration included with Tines is a breeze and the templates accelerate the process of development such that an automation that took a days now takes minutes.

Tines design also means that data manipulation, execution flow, and documentation can be built or modified with very little overtime. It saves us from getting bogged down with the maintenance of one-off scripts and management of what would otherwise be a labyrinth of cloud based interdependencies.

The provided data functions are simple and to the point, but can be used in conjuction with one another to perform very complicated operations. The records feature makes it very easy to maintain and track the state of execution when many different integrations are being used, eliminating the need for a supporting database.

We use our automations daily, and the customer support is outstanding.

Highly recommend!
What do you dislike about the product?
Documentation for the advanced functions of Tines is often lacking, and if one of our users is unfamiliar with them it can be difficult to realize their full potential
What problems is the product solving and how is that benefiting you?
Automated alert resolution

Alert/incident lifecycle monitoring

Collection of log data needed to inform our incident investigations

Ingestion, synthesis, and prioritization of security advisories

    Consumer Goods

Great low-code/no-code automation platform for everyone

  • November 22, 2024
  • Review provided by G2

What do you like best about the product?
My favorite thing about Tines is how quickly we can create new automations. It doesn't require a coding background, so it is really easy for anyone to think of a use case and then work out some automation to accomplish it. Also, Tines' use of AI is the most helpful of any tool I've seen. It does real work and helps in real ways. It isn't merely for show, like most tools right now.
What do you dislike about the product?
Sometimes learning Tines formulas can feel a bit like learning to code, but their new AI action does an amazing job of addressing that. You seriously just connect an action, point it at the data, and tell it what you want to happen. Then the data just comes out in the format you needed.
What problems is the product solving and how is that benefiting you?
We use Tines to handle all of our alerting now. Tines connects to each of our security tools (and mailboxes), then sends alerts to MS Teams channels to notify our team based on severity. We're able to monitor more things with less frustration, which has led to less burnout among the team. We also use Tines to integrate tools that can't integrate out of the box. For example, Tines gets all the currently signed in hosts on VPN and then adds DNS records in our IPAM solution. It runs on a schedule and deletes records when the user disconnects. Before Tines, that was a separate manual lookup our team had to make, and tools that could only connect by hostname just couldn't find devices on VPN.

    Christopher C.

Bring Ideas to Life

  • November 22, 2024
  • Review verified by G2

What do you like best about the product?
Tines has given us the power to turn those "what if's" into reality. The logical workflow makes it easy for beginners to immedietly start building, and when we've run into roadblocks the team at Tines has been super responsive. The use case library is a great open-source catelog of not only ideas but fully functioning stories that we've used as a brainstorming resource for our own organization. We really enjoy how creative and nimble Tines allows us to be.
What do you dislike about the product?
It would be great if there was a bit more admin level logging in Reporting, such as AI credit counts, recent changes, story count, etc.
What problems is the product solving and how is that benefiting you?
Pre Tines, if a member of the team had an automation/ orchestration idea, that would typically run through a project managment processes involving the help of a developer. With Tines, the same member of the team can project manage and build the automation themselves. It gives alot of flexibility and control to the people who are closest to the problems they are trying to solve.

    Financial Services

Amazing workflow builder with very less learning time required

  • November 22, 2024
  • Review provided by G2

What do you like best about the product?
Tines has a neat and straight-forward UI that didn't take a lot of time for me to pick up as a new user some time ago. The workflow and automation building components are easy to understand and are robust enough to power complex or large workflows. The use-cases definitely go beyond just security orchestration and take away the overhead of programming a solution where a low to no-code Tines story could do the same thing.

The test mode inside stories works really well and allows you to test out pieces without impacting production in most cases.

The other thing worth mentioning is really quick turnaround on asks or support cases from the Tines team. Bugs are fixed fast and we see new improvements releasing pretty frequently too.
What do you dislike about the product?
Overall, I'm pretty satisfied with my Tines experience. There are some UX improvements that could be made, one of the things that comes to mind would be support for better change control experience. 'Highlighting' the areas where change is made would be really helpful.
What problems is the product solving and how is that benefiting you?
Mostly incident response processes, case management and SOAR automation building.

    Lauren V.

Innovative Service, Outstanding Team

  • November 20, 2024
  • Review provided by G2

What do you like best about the product?
By far the best thing about Tines is the team. Our Acoount Managers are extremely knowledgable, timely, and supportive. While the system offers almost too much functionality, support has been amazing and we have never not been able to find a solution. Most times, I am introduced to an easier or better way then what I was previously thinking

Secondly, I truly enjoy the company's attitude around progress. They are constantly making the prodcuct better, whether its adding new templates or usability features.
What do you dislike about the product?
There is a bit of a learning curve using the platform. While its super powerful, and there is a ton you can do, it can be difficult to tap into all of that without diving deep into the system. You are truly the bottleneck to your experience, and can be frustrating at times when trying to create something.
What problems is the product solving and how is that benefiting you?
We use Tines for a wide range of automation including, offboarding tasks, security alerting, and reporting

    Samson A.

Automation Simplified - Integration Galore

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
Almost Everything. Tines has proven to be a leader in low-code / no-code automation. The platform is relatively easy to learn while also being very powerful and handling the most demanding use cases.
What do you dislike about the product?
Change management not at a level that it should be
What problems is the product solving and how is that benefiting you?
Tines is our primary SOAR platform and helps us integrate several of our security tools. We benefit from its no-code approach that allows us to automate several workflow in a short amount of time.

    Christopher B.

Total Game Changer

  • November 15, 2024
  • Review verified by G2

What do you like best about the product?
Tines is uniquely designed to enable teams of any skill level and job function to develop insanely fast. It removes essentially all of the tedious parts of development, allowing users to focus on the process they're seeking to automate rather than boring things like scheduling job runs and handling errors. It truly levels the playing field between seasoned developers and the technically curious, and I believe it is a force multiplier for any organization.
What do you dislike about the product?
The key difference in using Tines as opposed to many other automation solutions is that it has no concept of integrations. If you want to use Tines to interact with another service, you have to configure the connection yourself. With that said, Tines is able to connect to ANYTHING with an API without any other dependencies on third parties, and they have several dozen out-of-the-box templates to make connecting to other apps a breeze.
What problems is the product solving and how is that benefiting you?
Tines helps us solve nearly all of our automation challenges. We use it for Incident Response Automation, as a SOAR tool to enrich, respond to, and notify the information security team of security alerts, and as a general automation solution that allows us to monitor anything, generate metrics on anything, and for data analysis/reporting. Our Cyber Detection and Response team began using it, but once we demonstrated the power to other teams, it has spread like wildfire in our organization

    Logistics and Supply Chain

Tines enables fast and efficient impact

  • November 08, 2024
  • Review provided by G2

What do you like best about the product?
I love the usability of the tool and the fact that you can develop and host things efficiently and quickly.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
What do you dislike about the product?
File upload and download has limits which prevent me from using the tool for some usecases.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
What problems is the product solving and how is that benefiting you?
- categorising our security inbox emails
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc

    Zach H.

Amazing tool and Gold standard for support!

  • October 31, 2024
  • Review provided by G2

What do you like best about the product?
Tines has helped our team that does not have a strong handle on programming, to start thinking programmatically and helping us put and end to all of the papercuts! Besides the tool being incredible, our CSM, Support staff, SE and everyone we have worked with over tehre are insanely attentive, and willing to jump in and help you over the finish line when you hit a snag. Tines is by far the gold standard for supporting their customers!
What do you dislike about the product?
No gripes other than I wish we had budget for all of the bells and whistles! (I don't feel it is overpriced for how useful the tool is though, just fyi.)
What problems is the product solving and how is that benefiting you?
We have scaled all of our security ticketing across all of our scanning tools, reduced our manual triage work of security events significantly!

    Insurance

Saves us hours!

  • October 31, 2024
  • Review provided by G2

What do you like best about the product?
For me personally, the UI and design of Tines makes it very simple and quick for me to learn. Also having the close relationship with Paula and Ian means any questions are promptly sorted.
What do you dislike about the product?
Any thing that could possibly be automated, we try to, even booking desks!
What problems is the product solving and how is that benefiting you?
A lot with Tenable automation - saving us huge amounts of manual hours from manually submitting tickets, also keeping us up to date with vulnerabilitys and exploits via automations with CISA etc

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