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Tines

Tines | 1

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External reviews

224 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hector H.

"Save time" and "focus on what really matters" are back on the menu

  • September 23, 2024
  • Review provided by G2

What do you like best about the product?
TLDR: Tines is a must-have tool if you want to save time and focus in what really matters.
Tines is a powerful tool that allows our team to focus on more strategic activities. It excels in automating workflows, which not only saves time but greatly improves the quality of our work and enable us to add more intelligence and knowledge to the alerts we receive. Consequently, we can resolve issues quicker and effectively.
Tines has been particularly beneficial in creating and managing detection rules. Our team can concentrate on the bigger picture, developing more sophisticated detection strategies and improving overall security posture. The interface is clean and user friendly, no coding knowledge required. Its like lego building blocks but for security geeks. It is simple in its core but with flexibility in handling complex workflows that ensures that we can adapt it to our specific needs. The large library of templates and uses cases its a perfect starter and to get creative juices flowing of what to automate next.
We do get stuck sometimes and here is the other part that shines: excellent customer support. They are constantly helping us maximize the tool’s potential. Tines is an exceptional automation tool that has transformed the way me and the team approach our work. Its ease of use, integration capabilities, and great customer support makes it a must-have for any team looking to enhance their efficiency.
What do you dislike about the product?
Nothing so far. Of course, like every other software tool, it might have things I can conside odd but then Tines' super support team jumps to resolve my doubts and explain the approach needed for Tines to do what I want it to do.
What problems is the product solving and how is that benefiting you?
Excels in automating workflows saving us time.
Creating and managing detection rules is a breeze and our team can concentrate on the bigger picture, developing more sophisticated detection strategies.
Enable us to add more intelligence to the alerts we receive. Time is cut from jumping to get more context from other tools.
Resolve alerts quicker and effectively.
It greatly improves the quality of our work.
No coding knowledge required, just a few building blocks to learn. This greatly cuts training time. Also, it is easier to make other teams interested in the tool, which in turns makes easier to justify the cost of the tool to stakeholders.
The flexibility in handling complex workflows ensures that different teams and verticals can adapt it to their own specific needs
Excellent customer support that helps to enhance the ideas our teams bring forward.


    Financial Services

Streamlined GRC Automation

  • September 23, 2024
  • Review provided by G2

What do you like best about the product?
Tines has transformed our approach to InfoSec GRC automation. Its intuitive interface and powerful integrations have allowed us to automate repetitive GRC tasks, especially with evidence collection for both internal and external audits & assessments. This tool plays a crucial role in achieving our GRC engineering goals, making it an invaluable resource in enhancing our overall security and governance processes.
What do you dislike about the product?
I'd love to see more templates available for GRC use cases (especially evidence collection from various tools, and other integrated GRC platforms besides Drata, such as LogicGate).
What problems is the product solving and how is that benefiting you?
Automating evidence collection from various tools, automated compliance mappings using AI


Workflow automation made easy

  • August 30, 2024
  • Review provided by G2

What do you like best about the product?
Tines is the best automation tool I've used. I like the user-friendly UI and features like Send to Story, Records and Pages.
What do you dislike about the product?
I wish the Pages feature offered more robust capabilities to allow users create a bit more complex apps.
What problems is the product solving and how is that benefiting you?
Tines is helping us orchestrate data exchange between various internal services. Tines helped us eliminate a number of manual work streams such as copying and pasting data in and from Google Sheets, manage Salesforce and Jira cases, manage comms via Slack and run ETL data into and from Snowflake.


    Jesus C.

Simple effective and really user-friendly

  • August 30, 2024
  • Review verified by G2

What do you like best about the product?
What I like best about Tines is their support team. They are always incredibly helpful and, most importantly, fast. I even had a Zoom call with them once to solve a specific issue, and that level of personalized support really enhances the overall experience with the tool. When I first started using Tines, I interacted with their support team daily, and they consistently provided quick, accurate solutions. They not only resolved the issues but also ensured I fully understood how to implement the solution, which is something I greatly appreciated.

Another major advantage of Tines is that it allows you to accomplish a lot of work with minimal technical knowledge. Although I have a background in computer science, my experience with other tools has shown me that Tines is much simpler and more effective. It enables me to automate complex workflows without needing extensive coding skills, which is a huge benefit for professionals at all levels. The combination of simplicity and efficiency makes Tines one of my favorite tools, if not my absolute favorite, for automating processes in my daily work.
What do you dislike about the product?
One of the things I dislike about Tines is that when working with run script events, I really miss having a more advanced integrated development environment (IDE). I understand that Tines is not intended to function as a traditional development tool, but having a more robust script editor would be very helpful when building more complex workflows. Features like autocomplete, more advanced syntax highlighting, or better error handling could significantly enhance the experience of writing and debugging code directly within the platform.

Additionally, I’ve noticed that the interface occasionally freezes, requiring a page refresh for changes to be reflected. While this isn’t a major issue, it can be confusing at times, as it seems like changes aren’t being saved or applied properly. Improving the interface’s stability would help avoid these minor, yet frustrating, disruptions.
What problems is the product solving and how is that benefiting you?
Tines helps us solve the challenge of integrating various tools and platforms into one seamless workflow. We use Tines to connect our messaging platform with other tools, allowing us to centralize communications and actions. For example, we can create comments in external tools directly from our messaging platform, ensuring that everything stays in one place. Additionally, we automate task creation for our teams, assigning tasks through Tines by simply filling out a form. One of the biggest benefits is the ability to generate PDF reports from our tools automatically, eliminating the need for manual report creation.

Tines has also enabled us to integrate and automate workflows between tools that don't have native integrations. This flexibility has significantly improved our efficiency across multiple areas of our work, allowing us to streamline processes, reduce manual tasks, and improve overall productivity.


    🥷 Mauro L.

Awesome tool

  • August 29, 2024
  • Review provided by G2

What do you like best about the product?
This tool has been a game-changer for us. It’s streamlined our workflow by automating many of our manual processes, saving us time and reducing errors. The user-friendly interface made it easy for our team to adapt quickly. Overall, it's significantly boosted our productivity and allowed us to focus on more strategic tasks. Highly recommended!
What do you dislike about the product?
Nothing yet but by default we need change control
What problems is the product solving and how is that benefiting you?
It's a very powerful tool, but sometimes the UI is not very easy to use and has some bugs.


    John R.

Tines for Cyber Security

  • January 25, 2024
  • Review verified by G2

What do you like best about the product?
The thing I like most about Tines compared to other automation products I have used in the past is that is so easy to use! It has a simple drag and drop interface and the UI is intuitive to use. I've found that their customer support is very responsive when I needed to contact them for a question on a workflow integration I was experiencing. They were able to resolve this very quickly.
What do you dislike about the product?
Nothing that I can think of at the moment!
What problems is the product solving and how is that benefiting you?
It's helping secuirty become an enabler to the business by ensuring that data gets to the right systems or people that need to make decisions quickly. From an automation perspective it is providing efficiencies and reducing time spent responding to alerts or incidents which means people can focus on what really matters.

In a nutshell it simplifies operations, reduces mean time to respond (MTTR) and frees up valuable time for analysts to focus on the real issues.


    Computer & Network Security

easy automation

  • January 18, 2024
  • Review verified by G2

What do you like best about the product?
Quick to develop, easy to understand and share automations.
What do you dislike about the product?
There could be even more templates for common intergrations.
What problems is the product solving and how is that benefiting you?
Simplify automation without the hassle of complex APIs or Python scripting.


    Higher Education

very simple automation platform

  • December 15, 2023
  • Review provided by G2

What do you like best about the product?
how simple it was to learn and setup automation without coding every integration
What do you dislike about the product?
UI has more shortcuts for Mac than Windows machines
Help documentation would be nice on each "pill"
What problems is the product solving and how is that benefiting you?
automation with SIEM


    Computer Software

Jira issues - get/post/create/email csv based on JQL

  • December 12, 2023
  • Review verified by G2

What do you like best about the product?
Excellent/simplified visualization of workflow automation end-to-end. Embedded access to Tines help (prod docs) & technical support (24/7). Repo of examples Tines stories (story library). Easy to get started, though it hides complexity Tines can quickly go into to (e.g., formulas, pagnition, etc.). Product features are documented well. Integration is good. Frequency of use is good - with simplified access/coding integration (e.g., templates, user library, creds, resources, etc.). Customer support is excellent - prod docs, and technical support reps (24/7). Ease of implementation is narrated good - from novice, intermediate to advanced guidance available in prod docs.
What do you dislike about the product?
Availability of a Troubleshooting FAQs community/blog of shared common Tines configuration errors based on past implementation usecases of users.
What problems is the product solving and how is that benefiting you?
Data integration/connections between disparate issues management platforms (e.g., Jira, Snow, Wiz, Tenable, etc.), and automation logic required to transform payload for desired outputs.


    Information Technology and Services

Tines made automating an intricate workflow so much easier

  • December 12, 2023
  • Review provided by G2

What do you like best about the product?
The platform is easy to use, there's already a ton of pre-built templates to choose from that addressed our automation needs, and customer support is incredibly helpful and easy to work with!
What do you dislike about the product?
Would love to see a Tines knowledge base for troubleshooting tips based on other user's experiences.
What problems is the product solving and how is that benefiting you?
Automating responses in our support channel and saving us time from manually responding to support requests