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Quick, simple & easy to understand the concepts.
What do you like best about the product?
Ease of use & the ability for those that may not be familiar with programming languages to jump in and use the Builder to construct the desired actions.
What do you dislike about the product?
No downsides or anything that I dislike. The platform is simple & easy to use.
What problems is the product solving and how is that benefiting you?
Tines is continuing to save the organization valuable time via the automation of repeatable tasks.
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A company thats more like working with coworkers than a vendor
What do you like best about the product?
Tines customer support and service is the best I've ever experienced. I find working with the people at Tines to be like working with my coworkers. They are quick to hop on a call or a Direct Message to help troubleshoot and fix our stories or answer any questions right then instead of a day or a week from the ask.
What do you dislike about the product?
There is nothing I dislike about tines. They provide everything I wanted in a SOAR and nothing I do not need.
What problems is the product solving and how is that benefiting you?
Tines has allowed us to automate recurring alerts that would typically go to SOC analysts; we can now shift that burden to our employee base by automatically getting their input on why they did something. We also use tines to gather information from internal and external tools that our analysts would typically do themselves, but now we add that information in with the inbound alert to save time in triage.
Recommendations to others considering the product:
Do it.
Ease of use and easy extensibility
What do you like best about the product?
One of the main things that we've found is the ease of use of the product - it's easy to get up and running and automating simple stories. We've had people join our team and be able to do this within hours! Transferring from a simple story to a complex story is built out over time but it's easy to add extra features as complexity is needed, which really sets the product out from the crowd!
What do you dislike about the product?
Nothing so far - we've been using it for nearly 2 years at this stage. The team have been super responsive, and it's always great seeing some of our feature requests incorporated into the product
What problems is the product solving and how is that benefiting you?
Security automation, incident ticket creation, enrichment and threat and vulnerability management lifecycle automations
Recommendations to others considering the product:
Jump into a PoC or register for the community edition to see just how easy it is to use!
Excellent Tool with Amazing Support
What do you like best about the product?
Tines is a fantastic tool for automating onboarding/offboarding. The integrations with all the SaaS apps helps with a lot of our onboarding automation. With Tines correctly implemented, we are able to save tons of time and effort. In addition to the amazing engineering, they have a top-tier support team that helps with the integration. Working with the team has helped me understand the tool, and it has given me new ideas on revamping many of our IT workflows and functions.
What do you dislike about the product?
Nothing to dislike. The app and services are great.
What problems is the product solving and how is that benefiting you?
Onboarding/Offboarding
Great product - easy to use interface
What do you like best about the product?
Product is pretty easy to use with great documentation and customer support.
What do you dislike about the product?
Documentation could use some more examples
What problems is the product solving and how is that benefiting you?
IT onboarding and offboarding. Once the automation is complete, it will save the IT team a bunch of time.
Cloud platform duct tape: bind your vendor services together
What do you like best about the product?
Tines' approach of using simple primitives (HTTP web request, event transforms, binary logic actions) makes it easy to build complex workflows that interact with *any* service that has an API. Service X doesn't have Feature Y? You can create a workflow that does it yourself in a few minutes. Automate alert responses, keyword-based code review, to-read lists for software documentation, issue tracker management; the possibilities are limited only by your imagination.
What do you dislike about the product?
Some advanced use cases need some un-intuitive Liquid behavior (like converting to and from object). The team is very helpful when encountering issues, but empowering users to "do it themselves" would help. Default Liquid isn't very good at array processing. Implementing map/filter as Liquid custom filters would be a *huge* benefit for some advanced workflows.
What problems is the product solving and how is that benefiting you?
We are currently automating our tier-one security code review with Tines, along with targeted threat modeling tickets for new software projects, alerting for secrets in issue trackers and documentation CMS platforms, and two-way syncing between issue trackers.
Tines has allowed our small security team to scale beyond what is possible with manual checks and ensure that our team spends our limited person-hours on tasks a human must perform.
Tines has allowed our small security team to scale beyond what is possible with manual checks and ensure that our team spends our limited person-hours on tasks a human must perform.
Love Community Edition, So Powerful for Free Platform
What do you like best about the product?
Working in a small Business, Tines gives me enterprise quality automation for free with their Community Edition. I signed up expecting there to be limitations on what I could do, but the only limitation is the number of use cases you can build-out; and I've already built out three full use cases, and I'm not even at the limit yet.
If I ever moved to a bigger company or got an increased budget at my current one, upgrading to Tines' full product would be my first priority.
The customer service in their slack community is absolutely brilliant; all questions are answered promptly and usually with a quick solution.
If I ever moved to a bigger company or got an increased budget at my current one, upgrading to Tines' full product would be my first priority.
The customer service in their slack community is absolutely brilliant; all questions are answered promptly and usually with a quick solution.
What do you dislike about the product?
To be honest there is nothing I can complain about given I'm not paying for it. Any problems people raise in the slack community is taken on board straight away so any issues or dislikes are unlikely to last very long.
What problems is the product solving and how is that benefiting you?
Previously I would have spent a couple of hours a day on repetitve tasks in incident detection and response. Since using Tines I've freed up time in my day and also increased the quality of my output. Even taking into account building out my use cases, I had probably saved time by the end of my second week using it.
The product is very good and improving at that, but the support from the team is absolutely stellar.
What do you like best about the product?
It meets an astonishing simple requirement. It provides a framework for automation. And just that, nothing else. I am not deluged with a sales pitch for 3 other features that are half-baked, I've got a team laser-focused on one thing they do really, really well.
What do you dislike about the product?
Nothing at all, tbf. The tool delivers what's advertised. Any bumps in the road the team is there to support and advise. They've helped us get past all of the tricky bits (and there can be some as you'd expect interfacing with various and sundry APIs and external apps.)
What problems is the product solving and how is that benefiting you?
Security Ops automations, and in particular providing access to the tools all the way down to the analyst, who likely knows best how and what to automate.
Simplicity and Convenience
What do you like best about the product?
ease of use, this tool can be used by analysts and engineers at any level of experience and doesn't require any special skills.
What do you dislike about the product?
tines is a UI tool and there is not a way (yet) to build stories as code.
No darkmode yet.
No darkmode yet.
What problems is the product solving and how is that benefiting you?
making it easier for analysts and engineers to concentrate on the actual incident rather than spending hours gathering and analyzing data.
we've saved hundreds of analyst hours by creating automation with tines around all processes in I&R flow that can be automated and more.
we've saved hundreds of analyst hours by creating automation with tines around all processes in I&R flow that can be automated and more.
Simple to use, automate it all!
What do you like best about the product?
Interface is intuitive, simple to use and navigate
What do you dislike about the product?
Shopify liquid might fall short if doing complex things.
What problems is the product solving and how is that benefiting you?
A lot of security automation such as security slack bots, alert enrichment, automated response to alerts and integrations with third party threat intel sources.
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