We use it to automate daily tasks, phishing emails, ticket creation, IOC investigations, and ticket assignments.
Tines
TinesExternal reviews
401 reviews
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Automate daily tasks, phishing emails, ticket creation and IOC investigations
What is our primary use case?
How has it helped my organization?
It has improved over the years. The user interface has been enhanced, and now it’s mostly a drag-and-drop process for creating actions. These actions can be customized based on what you're doing. The setup resembles a flowchart format, with connectors linking actions. You can add comments and descriptions to actions, which helps others understand what’s happening and makes collaborating easier.
What is most valuable?
One of the most valuable features is that it’s a low-code solution, so you don’t need to be fluent in Python or any other programming language. For example, I can use Python code to create actions in Tines, but it's unnecessary.
Another key benefit is that it works with anything that has an API. If you can make an API call to a tool or service, you can implement automation using Tines.
What needs improvement?
They started implementing some AI, and their AI is isolated. So, it doesn't go to the main AI engines with the information. It's within their private cloud.
Others cannot address it. However, since it’s quite new, it seems clunky. I’ve found it almost easier to revert to doing things manually simply.
For how long have I used the solution?
I have been using Tines for three years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I haven't encountered performance issues with adding stories or handling other tasks. The only users that need to be configured in Tines are those who view stories, metrics, or perform activities.
These pages are web URLs that collect information and trigger a story based on submissions. Users can access these pages and submit their information as long as they have the necessary permissions and MFA set up.
How are customer service and support?
Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you.
They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.
How was the initial setup?
The initial setup is very easy. There’s no installation required. It’s just a matter of getting the correct permissions. Since it uses APIs to communicate with the tools, setting everything up is relatively straightforward once you have access, including any SSO or multi-factor authentication needed on your and the company’s end. If you can configure the API credentials in the tool you want, you can make the necessary calls.
What's my experience with pricing, setup cost, and licensing?
Tines is a very cost-effective solution compared to others. The ability to integrate with anything that has an API is a major advantage. Their support team has also been impressive, providing excellent presentations and sales pitches.
What other advice do I have?
I recommend it to anyone in need of automation. It’s not limited to security. You can use it to onboard employees, gather information, and set permissions based on their roles. It’s a versatile tool that can be applied across various areas, including engineering. To streamline the process, it’s helpful to gather any necessary API information for the tools and systems you’ll be accessing.
It is an easy tool for a beginner to learn. It offers many tutorials, documentation, and knowledge-based material.
Overall, I rate the solution a ten out of ten.
No-code tool, good for scheduling scripts daily and easy to use
What is our primary use case?
We use it for automations on the enterprise security aspect.
What is most valuable?
The best thing is that it's no code, so it doesn't require coding knowledge. But it does require knowing all the features and variables that can be used for automation. It's also good for scheduling scripts daily. It's easy to use and gather information within Tines, and every detail is in the documentation. If we get stuck, we can use the live chat feature to discuss and get help.
What needs improvement?
Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool. For example, when you click on a feature, it could show a video link explaining how to use it. That feature could be added in the future.
So, I'd like to see more documentation on how to use Tines.
For how long have I used the solution?
I have been using it for six months.
What do I think about the stability of the solution?
It's a stable product. As far as updates go, it's been stable with no bugs. They consistently provide updates to the platform, and it has never hampered our work. It's been very good to use.
What do I think about the scalability of the solution?
Different team members used it. In our environment, there's a team that manages cloud platforms and cloud security. They use it to alert on cloud alerts. It's for the enterprise.
There were three or four people for cloud security, and I was the only one in the enterprise using it. There are a few others who are on-site. We are from India, but there are on-site people as well.
They also used to have access and were performing automation with Tines.
How are customer service and support?
I talked to the support team through the live chat feature. When we raise a question, an engineer is assigned within five or ten minutes, and they provide solutions on how to proceed.
The support was good. If we know things in Tines, and if we understand their answers correctly, we can get the solution. I would rate them seven to eight. If a user doesn't understand their answer, they might need to get on a call and have someone show them how it's done.
Which solution did I use previously and why did I switch?
The client finds it very easy to use, and everyone can learn it easily and perform automation tasks. The other platforms previously used for automation were a bit complicated and required a larger team to set up. Tines is very easy and compatible with the environment, so the client uses it for automation purposes.
What about the implementation team?
I didn't onboard it. It was already deployed in my environment. I was just using it for automation.
What other advice do I have?
If someone needs tasks performed daily that can be automated between different systems, and if there's a cybersecurity or SOC analyst team, they can also use it by creating various API calls, setting alerts, and investigating those alerts based on automation scripts. It's very useful and can be used in other places as well. Any tool with an API can be automated with Tines.
Overall, I would rate it a nine out of ten.
Vendor-neutral, increases response time, and enables to reduce staff by 30%
What is our primary use case?
I run a security operation center. We used the solution for alert detection. We evaluated it for managed detection and response.
What is most valuable?
It was helpful to get additional data to the analysts without having them do manual work. The tool was vendor-neutral. We liked that a lot.
What needs improvement?
Tines was a little bit more expensive than Torq.
For how long have I used the solution?
I used the solution last summer.
What do I think about the scalability of the solution?
Tines is a great product. The scalability is great.
How are customer service and support?
The support persons seemed unwilling to spend as much time with us after we moved forward with them. The salesperson was great. However, we got a bit more hands-on time with the people from Torq.
How was the initial setup?
The setup was not difficult. It seemed pretty simple. We were using fairly common hardware and applications used in the security industry. The help we get on how to do our use cases, specifically in the first couple of weeks, saves us a lot of setup time.
What was our ROI?
I was able to reduce my staff by about 30%. It was a pretty good saving. The response time was increased.
Which other solutions did I evaluate?
Currently, we use Torq. Tines works the same way Torq does. We use Torq to handle additional phishing email intelligence. We use it to reach out to users automatically with some pre-created questions. We use it to automate our current playbooks. Torq is a little bit cheaper than Tines.
Torq’s team seemed a little more ready to work with us during the initial setup and get our use cases developed. Torq’s sales team is better than Tines’. Tines and Torq are pretty similar. They both have a lot of customization. They both have a much lower price point than other tools on the market.
What other advice do I have?
I will recommend the product to others. Overall, I rate the solution an eight out of ten.
Tines for Cyber Security
What do you like best about the product?
The thing I like most about Tines compared to other automation products I have used in the past is that is so easy to use! It has a simple drag and drop interface and the UI is intuitive to use. I've found that their customer support is very responsive when I needed to contact them for a question on a workflow integration I was experiencing. They were able to resolve this very quickly.
What do you dislike about the product?
Nothing that I can think of at the moment!
What problems is the product solving and how is that benefiting you?
It's helping secuirty become an enabler to the business by ensuring that data gets to the right systems or people that need to make decisions quickly. From an automation perspective it is providing efficiencies and reducing time spent responding to alerts or incidents which means people can focus on what really matters.
In a nutshell it simplifies operations, reduces mean time to respond (MTTR) and frees up valuable time for analysts to focus on the real issues.
In a nutshell it simplifies operations, reduces mean time to respond (MTTR) and frees up valuable time for analysts to focus on the real issues.
easy automation
What do you like best about the product?
Quick to develop, easy to understand and share automations.
What do you dislike about the product?
There could be even more templates for common intergrations.
What problems is the product solving and how is that benefiting you?
Simplify automation without the hassle of complex APIs or Python scripting.
very simple automation platform
What do you like best about the product?
how simple it was to learn and setup automation without coding every integration
What do you dislike about the product?
UI has more shortcuts for Mac than Windows machines
Help documentation would be nice on each "pill"
Help documentation would be nice on each "pill"
What problems is the product solving and how is that benefiting you?
automation with SIEM
Jira issues - get/post/create/email csv based on JQL
What do you like best about the product?
Excellent/simplified visualization of workflow automation end-to-end. Embedded access to Tines help (prod docs) & technical support (24/7). Repo of examples Tines stories (story library). Easy to get started, though it hides complexity Tines can quickly go into to (e.g., formulas, pagnition, etc.). Product features are documented well. Integration is good. Frequency of use is good - with simplified access/coding integration (e.g., templates, user library, creds, resources, etc.). Customer support is excellent - prod docs, and technical support reps (24/7). Ease of implementation is narrated good - from novice, intermediate to advanced guidance available in prod docs.
What do you dislike about the product?
Availability of a Troubleshooting FAQs community/blog of shared common Tines configuration errors based on past implementation usecases of users.
What problems is the product solving and how is that benefiting you?
Data integration/connections between disparate issues management platforms (e.g., Jira, Snow, Wiz, Tenable, etc.), and automation logic required to transform payload for desired outputs.
Tines made automating an intricate workflow so much easier
What do you like best about the product?
The platform is easy to use, there's already a ton of pre-built templates to choose from that addressed our automation needs, and customer support is incredibly helpful and easy to work with!
What do you dislike about the product?
Would love to see a Tines knowledge base for troubleshooting tips based on other user's experiences.
What problems is the product solving and how is that benefiting you?
Automating responses in our support channel and saving us time from manually responding to support requests
Advanced platform with flexible options
What do you like best about the product?
Having used other, similar open-source solutions in the past, the completness of Tines is great; especially if you set it off against the usability. With many products you get one or the other, but not both. Tines strikes a great balance between the two.
What do you dislike about the product?
There are some minor improvements I would like to see, such as being able to disconnect the name of an action and the output it produces. This would allow me to put a descriptive name on the action whilst not resulting in an output with a very long prefix/name.
What problems is the product solving and how is that benefiting you?
Security automation.
Incredible SOAR and Company
What do you like best about the product?
The SOAR itself is incredibly easy to use. The logic based nature and the look of the UI makes it a breeze. It's so easy to setup and just go and it has become my full time role as the improvements to SOC efficiency has been noticeably measurable. On top of this, the sheer amount if templates in tines is mind-blowing.
What do you dislike about the product?
The only downsides we have found is that we are finding a few bugs here and there as quite a large user, however, the tines team have managed to fix all of our issues and bugs within 24-48 hours.
What problems is the product solving and how is that benefiting you?
SOC first line response is now mostly done via smart automation in tines. This has dramatically freed up resource that used to spend time combing through copious amounts of false positives.
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