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Great product but needed something different
What do you like best about the product?
The team was so incredibly helpful! They worked personally with me to try to find a solution that would work for our business. Unfortunately it required the Enterprise plan to use the solution, so we needed to find something else.
What do you dislike about the product?
The price could have been more competitive with Survey Monkey. But it was a great product! They were so helpful and if I needed all the enterprise features, I would definitely go with them.
What problems is the product solving and how is that benefiting you?
Market research to understand how the market currently sees our offerings.
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Much user friendly survey platform
What do you like best about the product?
The best User interface is the overall experience it gives to the user in unmatched
What do you dislike about the product?
The support system wasn’t that good. We will expect more
What problems is the product solving and how is that benefiting you?
It is helping us to get immediate feedback from users without irritation them
SurveySparrow Review
What do you like best about the product?
I like the fast time of responses from survey sparrow's support team and the fact that the platform is always improving.
What do you dislike about the product?
Sometimes the documentation is not consistent enough, and we miss some specific use cases.
What problems is the product solving and how is that benefiting you?
We need to create surveys to obtain our visitor's feedback and with survey sparrow we can do it fast with a lot of datas that we can get from the responses.
Unique way to gain user experience insight
What do you like best about the product?
This platform has been great for understanding customer sentiment as our B2B SaaS platform evolves.
What do you dislike about the product?
There are some functions that are not as complete as they could be, such as comprehensive question types.
What problems is the product solving and how is that benefiting you?
Understanding user sentiment and impact of changes is a critical understanding for the SaaS companies I have coached. SurveySparrow has delivered very well.
Great Product - Not easy onboarding and have some kinks
What do you like best about the product?
- The ease of implementation.
- The integration
- The Survey Builder
- The report dashboard has a great value
- The integration
- The Survey Builder
- The report dashboard has a great value
What do you dislike about the product?
Sometimes something is not working, and you are not sure why.
Troubleshooting for this problem is not easy.
The full capacity and capabilities of the product is unclear and product discoverability is hard.
Troubleshooting for this problem is not easy.
The full capacity and capabilities of the product is unclear and product discoverability is hard.
What problems is the product solving and how is that benefiting you?
NPS dashboard is very comprehensive.
Its out-of-the-box solution fast to implement
Its out-of-the-box solution fast to implement
Great Customer Service and Easy to Use Platform
What do you like best about the product?
UI/UX is clean, simple, and easy to use from both the admin and participant end. Customer service is fantastic and will support you every step of the way. If there is a feature missing, you can ask your sales partner and they will speak to developers about implementing it. They remember all the conversations you've had and will be available to answer any questions at any time.
What do you dislike about the product?
I do wish the appearance of the 360 survey itself was more customizable. The very first and last pages that provide information about the survey look kind of janky and don't offer much in the way of text/formatting customizability.
What problems is the product solving and how is that benefiting you?
We wanted to design a custom 360 survey we could use with our clients to assess their leaders on their impact. Other platforms were either ugly, not user friendly, too expensive, or simply unable to perform all the functions we required for our 360. SurveySparrow was the right blend of everything - affordable, easy to use, good looking, and customizable enough for our needs.
Great Survey Tool
What do you like best about the product?
Very user-friendly, with great templates to work from. Excellent customer service.
What do you dislike about the product?
Misleading add, I thought I had purchased the executive level with dashboards, only to find out the analytics I thought I was getting with the subscription I chose requires an upgrade.
What problems is the product solving and how is that benefiting you?
The participant response rate after training has increased due to the ability to provide QR Code and survey link.
Very easy to use, beautiful. Full of positive support
What do you like best about the product?
It was very encouraging to use, easy to navigate and I felt inspired by the options.
What do you dislike about the product?
There was a lot of marketing materials sent by staff.
What problems is the product solving and how is that benefiting you?
It is more beautiful and customizable than Google forms
A good product for UXR specialists
What do you like best about the product?
In SurveySparrow I mostly enjoy how user friendly on the side of the researcher the interface is, with other competitors it's always a problem. In addition, the amount question types is great and for the survey participant the interface is pleasant.
What do you dislike about the product?
As mush as I appreciated staying in contact with a personal manager of a service, the PMs of SurveySparrow have a too tight grip for my taste. Calls, linkedin messages, etc after of a couple days of not answering a message is a bit too much for me.
What problems is the product solving and how is that benefiting you?
We use SurveySparrow for short and long questionanries, starting with simple NPS-CES-etc. and finishing with 20 questions long product-specific surveys. This is one of the main tasks of the UX dep. so SurveySparrow is quite helpful here
Review of Survey Sparrow
What do you like best about the product?
The look and feel of the surveys. The templates. Ease of use.
What do you dislike about the product?
I would like more templates for companies (Employers to employees) Sharing feautures can be improved to be more seamless, ie when sending a lot of surveys and tracking responses.
What problems is the product solving and how is that benefiting you?
Gathering lots of responses from employees, and then sharing these responses with the rest of the team.
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