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SurveySparrow

SurveySparrow | 1

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External reviews

1,982 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    C V.

Amazing system to Surveys

  • July 04, 2023
  • Review provided by G2

What do you like best about the product?
a plataforma da surveysparrow é muito facil de mexer, é bonita, tem uma boa aparência, com ferramentas muito eficazes, além do suporte de todo time, que facilita muito o trabalho
What do you dislike about the product?
due to the fact that my team and I do not fully master the English language and it is difficult for the support to understand English, I think this was something that bothered a little, but we managed to communicate completely well
What problems is the product solving and how is that benefiting you?
resolveu os problemas que nós tinhamos para fazer pesquisas de satisfação, análise de CSAT e NPS


    Debbie S.

Great reporting and easy to use once figure it out.

  • July 04, 2023
  • Review provided by G2

What do you like best about the product?
The reports are great! Look great and highlight key information so they are easy to analyze and report on. I always put graphs in PowerPoint and love the word bubble.
What do you dislike about the product?
Whenever I sign in, it says I have too many devices and I have to remove one (it's the same computer I use).
What problems is the product solving and how is that benefiting you?
Many uses. Easy to duplicate surveys and re-use.


    Jessica M.

SurveySparrow is the easiest tool I know for surveys

  • July 04, 2023
  • Review verified by G2

What do you like best about the product?
It is super easy to use, it has a lot of features to obtain the info I need of my clients in a friendly way.
What do you dislike about the product?
I have had problems in the past and it is only supported in English
What problems is the product solving and how is that benefiting you?
We wanted to know the opinions of our clients in relation to our software, to know where we can improve, as well as to obtain testimonials.


    Maria P.

The conversational survey system is my favourite feature

  • July 04, 2023
  • Review verified by G2

What do you like best about the product?
I've been having problems with SurveyMokey over the last few months, and their customer services haven't been helpful at all, so I decided to try SurveySparrow.

I find SurveySparrow to have great designs and a variety of customization options. The survey setup process is very straightforward and user-friendly.

The conversational survey system is my favourite feature, and since I started using it, I've been getting more responses from my followers.

I'm also impressed with the customer service.
What do you dislike about the product?
It would be nice if survey sparrow could improve their prices for students—nothing else to dislike at the moment.
What problems is the product solving and how is that benefiting you?
I wasn't getting enough responses from my customers with
SurveyMoney and with SurveySparrow I've been getting more responses from my followers and with more meaningful data.


    Information Technology and Services

Great forms, had some problems with Zapier integration.

  • July 04, 2023
  • Review verified by G2

What do you like best about the product?
The design means a lot to me, and it's easy to make great one.
What do you dislike about the product?
The integration with Zapier didn't work well.
What problems is the product solving and how is that benefiting you?
Creating a pipeline of feedback with clients.


    Tommy H.

Helpful Feedback

  • July 04, 2023
  • Review provided by G2

What do you like best about the product?
Easy way to capture what the perception of the meeting was! Easy to use and send, easy to gather the info to better is!
What do you dislike about the product?
Nothing really - it's all great and helpful!
What problems is the product solving and how is that benefiting you?
Again, helping gather meeting feedback and help us grow in engagement.


    Kiryl S.

Fairly good tool that provides all basic and many advanced features

  • July 04, 2023
  • Review provided by G2

What do you like best about the product?
1. Simple and very intuitive design helps definitely to get along with the tool quickly. Generally the design may be relevant for organizations that have certain survey fatigue of their regular respondents.

2. Easy cross-group analysis (aka. Filter & Compare Mode). It makes life easier if you have subgroups you would like to look into based on their reponse. Super easy to use and helped me out to avoid using SPSS or R for this matter.
What do you dislike about the product?
1. Some advanced feauters for very nitty-gritty conditional design are still missing. For 98 of 100 uses you won't need them but still sometimes you try to work around it.

2. Report page has a bit of litter that makes it less easy to just copy/paste in filter&compare mode. So you need clean it a bit. Ideally, you would be able to just copy by column.
What problems is the product solving and how is that benefiting you?
We depend a lot on feedback in our work and collect about 3-4 major surveys each months. Survey fatigue is a huge issue for us and thus we try to use this tool to make the process of responding as easy as possible and use conditional questions a lot


    Eric P.

Our go to resource

  • July 04, 2023
  • Review verified by G2

What do you like best about the product?
Full featured and easy to use Moved from other platforms 2 years ago
What do you dislike about the product?
Nothing I can think of at this very moment
What problems is the product solving and how is that benefiting you?
Regular surveys for employee engagement and client feedback


    DrBrandMX A.

Great Platform, very user friendly

  • July 04, 2023
  • Review provided by G2

What do you like best about the product?
Easy to setup and configure, easy to replicate when working multiple similar surveys
What do you dislike about the product?
Membership plans do not suit what I need, I use the surveys every now and then, about twice or three times over a period of 3 months (sometimes once a month other times 3 times on a single month. I would benefit of a plan that can be charged per survey, range of items, and range of expected answers, ine shot deals instead of a monthly subscription I will not use
What problems is the product solving and how is that benefiting you?
getting opinions of my client's and my personal contacts to evaluate different new naming options for a new or current brand I am working on. Highly helpful to increase clients' certainty


    Staffing and Recruiting

No brainer choice to switch from SurveyMonkey

  • July 04, 2023
  • Review verified by G2

What do you like best about the product?
From an analytics perspective, the integration capabilities makes it easy to automate tasks, export data and power my other tools to analyze the collected data. This empowers us to have an almost real-time insight to trends and goings-on and be able react instantly to our data-driven insights.
What do you dislike about the product?
Even with powerful integrations to our other tools. SurveySparrow lacks in key advanced analytics insight the platform, such as more advanced statistical analysis. Lastly, it's annoying that you have to enter your contact details to get the pricing, as once you do you real that it is quite steep for a small business or startup
What problems is the product solving and how is that benefiting you?
SurveySparrow allows us to rapidly gather feedback in a structure and branded way from our users. With it's easy to set-up UI / UX we can rapidly onboard new team members to put together customer outreach surveys in minutes.