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So good
What do you like best about the product?
It was an amazing customer service . I had some questions , but they were answered in a very timely and professional manner
What do you dislike about the product?
we can't think of many negative things :)
What problems is the product solving and how is that benefiting you?
easy creation of surveys for various purposes both internally and for customer
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Frequent service interruptions and poor support
What do you like best about the product?
The survey interface is nice when it works.
What do you dislike about the product?
The recent "help" forum is a terrible replacement for the help "chat" feature that was there before. Otherwise, there's no other way to reach support, than to make a public post, and wait for it to be "approved" by an admin. What trash.
What problems is the product solving and how is that benefiting you?
Just getting started was an issue, with no followup from support to get us started. We are experiencing interruptions to our service without warning, and are currently unable to send out surveys even though we are paid up through October. We have reached out to support and have not received assistance, yet. Last month, we had an end-user who received upward of 40 SMS survey messages, and we asked support to investigate, but they did not return any explanation or results. We will possibly have to resort to another service if none of this is rectified.
I have done a couple of surveys with sparrow and had a great experience. A wonderful service
What do you like best about the product?
Organized, easy to understand. Overall great experience
What do you dislike about the product?
Nothing, all good. Never had a bad experience with sparrow.
What problems is the product solving and how is that benefiting you?
Having an essier approach to customers about our business, survey-wise
My experience using survey sparrow
What do you like best about the product?
The most exciting thing about survey sparrow is that it is an all in one solution for businesses
What do you dislike about the product?
I want the user interface to be more attractive
What problems is the product solving and how is that benefiting you?
Survey sparrow has improved my business by using it to get feedback from clients
Recommendations to others considering the product:
I want this software to be more user friendly
Combines the power of multiple formats of survey in one
What do you like best about the product?
Having the power to combine multiple formats of Survey in one is what makes SurveySparrow different from all. The features this product possesses is tremendous and makes your survey collection so simple. Video Surveys and Interactive Surveys are a couple that I would like to mention. It does not stop by just collecting the surveys, the variety of reports that can be generated is superb. These reports can easily help you to analyse your surveys and take the most appropriate actions.
The surveys can be incorporated with your existing workflow without having to compromise on the way you work. You continue to work your way, and the surveys get updated. Another positive of SurveySparrow is the applications it can be Integrated with by just a few clicks. To add to this you have an "Awesome" Customer support that is quick, courteous loaded with product knowledge. They can even guide you in how to use any type of surveys.
To sum it up, its a wonderful product, focused on the mantra of customer first. This is certainly a Futuristic product.
The surveys can be incorporated with your existing workflow without having to compromise on the way you work. You continue to work your way, and the surveys get updated. Another positive of SurveySparrow is the applications it can be Integrated with by just a few clicks. To add to this you have an "Awesome" Customer support that is quick, courteous loaded with product knowledge. They can even guide you in how to use any type of surveys.
To sum it up, its a wonderful product, focused on the mantra of customer first. This is certainly a Futuristic product.
What do you dislike about the product?
Currently they only have quarterly or annual pricing, I wish there was a monthly plan so that we can pay month on month and not needed to invest for a longer period although that's not much of a challenge since we need it for ongoing projects.
What problems is the product solving and how is that benefiting you?
Understanding the level of Customer and Employee Satisfaction, getting more responses than the previous apps used.
Impressive and an efficient tool.
What do you like best about the product?
From creating the forms customized and asking related and relevant questions , it is a great and easy tool to use. and the best part is the easy setup.
What do you dislike about the product?
There is always scope of improvement in any tool like th UI and UX especially with survey sparrow.
What problems is the product solving and how is that benefiting you?
it helps me build the right survey for my customers on a 360 degree feedback. with the available templates it makes my work more easier.
Recommendations to others considering the product:
If you are looking for an easy to use and implement tool then you are in the right direction with survey sparrow.
Really great experience and easy to use
What do you like best about the product?
SurveySparrow has been extremely useful to run our customer & partner experience management programs, it includes CSAT, NPS, and other long-form surveys out of box which otherwise we would have had to use multiple tools. It also allows reaching out to customers through different channels including email, SMS, embed, offline, QR codes, etc.
The different types of interactive surveys and the ability to white label it to our brand has helped make our surveys more engaging and improve the overall response rates.
The integrations with Salesforce & Slack are a breeze. The reporting available out-of-box far better than what's available out there.
Their customer support is super awesome and promptly available when needed.
The different types of interactive surveys and the ability to white label it to our brand has helped make our surveys more engaging and improve the overall response rates.
The integrations with Salesforce & Slack are a breeze. The reporting available out-of-box far better than what's available out there.
Their customer support is super awesome and promptly available when needed.
What do you dislike about the product?
It operates pretty well for us and has no specific issues however would have been great if there was the ability to have multiple questions on a single page.
Recommendations to others considering the product:
I would definitely recommend it because it is simple to get started all you need to do is sign-up, you have a trial to test it out before making a purchase decision. It's worth the try.
Recommendations to others considering the product:
I would definitely recommend it because it is simple to get started all you need to do is sign-up, you have a trial to test it out before making a purchase decision. It's worth the try.
What problems is the product solving and how is that benefiting you?
We use it to collect customer & partner feedback and enable our team to act promptly. Occacialy we also run engagement surveys to gather feedback & suggestions.
One of the major problems we have been able to address is not invest in multiple tools like email, SMS, reporting & workflows to run a customer experience program end to end.
One of the major problems we have been able to address is not invest in multiple tools like email, SMS, reporting & workflows to run a customer experience program end to end.
Great tool for Survey is your CRM is Salesforce
What do you like best about the product?
What I like the most about Survey Sparrow is how easily you can integrate with Salesforce and use information from your contacts to create surveys.
What do you dislike about the product?
I had an issue sending the SurveySparrow survey to people in China. It gets blocked somehow.
What problems is the product solving and how is that benefiting you?
I am using Survey Sparrow to send NPS and other satisfaction surveys to clients worldwide.
Simply the best experience!
What do you like best about the product?
Been using Survey Sparrow for several months as a free user and the quality of their surveys, the feature set, and especially the customer service is nothing but the best and helps my business get more bookings. After several months, I contacted the customer support which was very responsive and they spoke excellent English!!!! despite not being US-based I think. My account manager was stellar. Very courtesy and professional. Again his use of the English language was amazing and somehow his tone make me feel very comfortable. In any event, after consulting with him he upgraded my account and even threw in a generous discount just to help me with my immediate needs. For real, this is the place guys!
What do you dislike about the product?
Pricing. Despite being cheaper from the options out there it's still rather expensive. I think a good price for something like this is probably no more than 35 per month as most of the businesses that would use this are a small business and the standard pricing is a bit too much, especially with COVID. But if you have the budget... this service is worth 100%
What problems is the product solving and how is that benefiting you?
make my site be more functional and responsive and give my users the feeling that my business means business.I use the surveys as interactive contact forms and for conversion tracking.
Recommendations to others considering the product:
jump in if you had the budget and know what its for.
Easy to setup, efficient tool to gather survey results!
What do you like best about the product?
- Easy to setup
- Intuitive interface for both the admin and client
- Integrates with WordPress
- Intuitive interface for both the admin and client
- Integrates with WordPress
What do you dislike about the product?
Nothing as such - the tool is pretty simple and easy to use.
What problems is the product solving and how is that benefiting you?
We added SurveySparrow to our website to collect our prospect's information and provide a quick quote on the cost. It was surprisingly simple to setup.
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