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Good UI/UX with impressive features - it gets the job done
What do you like best about the product?
I like the feature of being able to switch between the conversational surveys and traditional surveys.
What do you dislike about the product?
The website embed feature needs work. I can't use the survey on marketing landing pages because it doesn't redirect properly to the next page. Using the platform with its full capabilities takes a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
As a marketing agency, we use SurveySparrow to do market research for ourselves and for our clients. We also use surveys to increase user engagement time on landing pages. We have successfully increased our engagement time from avg. 30 sec to an avg. of 60 sec. Noticeably, we made a switch from Typeform to SurveySparrow due to Ganesh Shiv, a representative of SurveySparrow who reached out to us after seeing our significant reliability on surveys as a marketing agency.
Recommendations to others considering the product:
Good tool, very handy for advertising and marketing research.
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Easy to use!
What do you like best about the product?
The platform lets you draft engaging surveys at ease. Even a layman would it easy to use the tool.
What do you dislike about the product?
Nothing as of now. They have almost all the basic features.
What problems is the product solving and how is that benefiting you?
Have been using it for a while to roll out NPS surveys to get an insight of our customers.
Engaging Surveys
What do you like best about the product?
SurveySparrow lets me create highly engaging surveys. The surveys can also be taken from mobile phones - this has resulted in more responses than ever. The logical and conditional formatting of the questions is super easy to use and has benefited me in a lot of ways.
What do you dislike about the product?
If there was an option to add a timer while conducting the surveys, it would be very useful. Other than that, there’s nothing to dislike about the software.
What problems is the product solving and how is that benefiting you?
The response rate has been very high. The conversation-like surveys have been performing excellent all the while. Customer support has been excellent as well.
Recommendations to others considering the product:
Highly recommended to create engaging surveys
Craig Landsberg
What do you like best about the product?
Functionality and look is great. and ease of use very good
What do you dislike about the product?
Certain extra features missing such as ability to save an e-mail template for sharing the survey
What problems is the product solving and how is that benefiting you?
I am doing a market survey among my target market to get scoring to standardised questions
Recommendations to others considering the product:
I find it a easy-to-use but robust system that gives more than enough functionality for a professional-looking on-line survey
One stop solution for Customer experience software
What do you like best about the product?
SurveySparrow has an amazing UI and allows you to set up your customer experience journey in a very intuitive manner. Understanding the customer experience using a conversational UI is a gamechanger.
What do you dislike about the product?
Absolutely nothing so far. The vision and roadmap of SurveySparrow are mind-boggling and customer-centric. Definitely a step ahead than their competitors
What problems is the product solving and how is that benefiting you?
Customer experience - CSAT & NPS. Mapping the entire CX is key to delivering better results. And the buck does not stop there. You can segment your user's for more actionable outputs and deliver exceptional service.
Recommendations to others considering the product:
Definitely worth it and a step in the right direction.
Easy to use, great support, flexible pricing options.
What do you like best about the product?
Easy to setup a form based or conversational survey. Its easy to get chat or phone support. Nice reporting capabilities.
What do you dislike about the product?
It would be nice to have integrations into reward systems so we can automate the incentive fulfillment process for those that complete the survey.
What problems is the product solving and how is that benefiting you?
Makes it easy to obtain product feedback and collect market research.
Recommendations to others considering the product:
Build integrations with reward and incentive systems.
Amazing On-boarding & Customer Support!
What do you like best about the product?
Very friendly sales onboarding process and quality customer support, thanks to Shihab, Evita & Hanan. I've been using other forms and I will be migrating all my forms to SurveySparrow! This is also my 1st review on G2 and that would explain how quality their customer support is.
What do you dislike about the product?
Some of the UI UX can be better. I believe that the team is working on it, and we will keep providing our feedback.
What problems is the product solving and how is that benefiting you?
I was comparing many software and looking for a white-labeling feature. SurveySparrow gave us the solution we are looking for - Able to present the form professionally in front of our corporate clients.
Recommendations to others considering the product:
If you are looking for value, SurveySparrow is a must to try.
Good product with helpful support team
What do you like best about the product?
Constant innovations done by the tech team .
What do you dislike about the product?
Nothing to dislike here.All in all everything is good.
What problems is the product solving and how is that benefiting you?
Customer survey
Advanced, intuitive tool with amazing customer service
What do you like best about the product?
The tool has advanced question types and features (ranking, piping feature) with an intuitive UX.
The chat function with the account management team is extremely helpful, fast and productive. They even fixed a bug that I reported in no time.
The end user can navigate the survey easily using only the keyboard.
The chat function with the account management team is extremely helpful, fast and productive. They even fixed a bug that I reported in no time.
The end user can navigate the survey easily using only the keyboard.
What do you dislike about the product?
Currently one can only display one question per page. It makes most surveys look neat and easy, however for some use cases it is not suitable.
What problems is the product solving and how is that benefiting you?
We created a really nice looking survey that people enjoy filling in. This is especially important in a field that usually has really unpleasant survey experiences. This way we got more people to reply.
It is quite useful and effective to develop new strategies.
What do you like best about the product?
It is very effective to carry out adequate strategies to carry out marketing in a correct way, evaluating and conducting market studies in an appropriate way, I love that it helps you to evaluate and analyze internal processes that are carried out in an effective way. in the work team.
What do you dislike about the product?
His learning curve for me was a bit confusing to understand and manage, but I consider that it depends on each person, it is the only complexity that I have had using this tool.
What problems is the product solving and how is that benefiting you?
It is a very dynamic tool to manage, when you already have enough knowledge to handle it in an adequate way, thus allowing you to improve the strategies developed through the contributions obtained thanks to this tool.
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