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SurveySparrow

SurveySparrow | 1

Reviews from AWS Marketplace

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External reviews

1,982 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Market Research

Give your customers a better experience

  • February 14, 2020
  • Review provided by G2

What do you like best about the product?
I like that you can actually have a conversation with your customers without having a conversation with your customers. Best online survey software around.
What do you dislike about the product?
That I never heard of it before now. Really a great product.
What problems is the product solving and how is that benefiting you?
Feedback and data collection simplified.
Recommendations to others considering the product:
Try it. You won't be sorry.


    Steve W.

Solid software for easy reviews

  • February 14, 2020
  • Review provided by G2

What do you like best about the product?
so simple to set up and push out. We use it via sms and mobile
What do you dislike about the product?
Nothing springs to mind, its fairly simple so thats what we like about it
What problems is the product solving and how is that benefiting you?
Easy feedback from people in bulk.


    Elliot D.

Excellent platform that is cheaper than survey monkey

  • February 14, 2020
  • Review provided by G2

What do you like best about the product?
the price and layout. it encourages people to fill out the survey
What do you dislike about the product?
paying for it all up front rather than monthly
What problems is the product solving and how is that benefiting you?
getting customer feedback


    Cristian P.

Amazing customer support

  • February 13, 2020
  • Review verified by G2

What do you like best about the product?
At ThePowerMBA we were heavy heavy users of typeform, but on proposing them valuable features they just added them to their backlog but never made any of them. On see that we decided to look for other platforms that would value more our propositions and were more likely to made them.
We found SurveySparrow and in the beginning they offered a bit worst experience in comparison to Typeform, but they got them so fast, and additionally they developed a lot of features in record time.

They say that they are an alternative to Typeform, but they are just caring more about their clients and listening to them to improve their product.
What do you dislike about the product?
Less and less thing every week, I usually send them a lot of good and bad feedback, and they really do a lot of work on understanding the reasons behind the bad feedback.
What problems is the product solving and how is that benefiting you?
Capture leads with and awesome experience and send them straight from the client browser to our CRM.
In comparison to any other form creator software, this forms has a higher conversion rate.


    Telecommunications

Budget survey tool with all capibilities

  • February 10, 2020
  • Review provided by G2

What do you like best about the product?
Easy user interface
Cost
Engagement with Sales for clearling doubts
What do you dislike about the product?
Can bring in more improvements to UI/UX for customer facing survey email templates
What problems is the product solving and how is that benefiting you?
Using it for NPS.


    Consumer Goods

changing to surveysparrow from typeform

  • February 10, 2020
  • Review provided by G2

What do you like best about the product?
analysis directly in the tool is such an improvement versus typeform. Amazing support.
What do you dislike about the product?
UI in backend is a bit less intuitive and still needs work; analysis tool needs to be improved. A few other improvements already communicated to the awesome support team.
What problems is the product solving and how is that benefiting you?
much quicker segmentation of user feedback then with any other surveytool


    Nicola B.

Smooth system and great customer service

  • February 05, 2020
  • Review provided by G2

What do you like best about the product?
I really liked the chatbot nature of the surveys, which was friendly and intuitive. The customer service was perfect, with grateful thanks to Hanan for looking after me
What do you dislike about the product?
It takes a little while to realise that the 'logic' under a question applies to the question above where the logic appears rather than the question following, but once that penny dropped I had no issue.
What problems is the product solving and how is that benefiting you?
I had a complex set of criteria which mean that questions would only apply to different sub-sets of the dataset - the logic in the questions allowed me to construct a more meaningful survey


    Health, Wellness and Fitness

Great method in sending out surveys.

  • February 03, 2020
  • Review provided by G2

What do you like best about the product?
I like how much customization we had when creating surveys. There were so many options.
What do you dislike about the product?
It was a little confusing because there was just so much.
What problems is the product solving and how is that benefiting you?
I was trying to find a way to send out surveys to prospects who engaged with our sales team.


    Hossein S.

Best Survey Service Eva!

  • December 14, 2019
  • Review verified by G2

What do you like best about the product?
It has been a while that I am using SurveySparrow and due to the nature of my work I have used a lot of survey services. Now, I have settled on SurveySparrow for several reasons:
It has great support and you get answers to your questions in split of a second;
It is very user friendly and value for money;
You can render the results in various ways;
It is so easy to recycle your surveys;
It has a variety of themes and your surveys will not look similar;
Question logics are easy to use;
It is fast and furious!
What do you dislike about the product?
There is nothing I disike about SurveySparrow.
What problems is the product solving and how is that benefiting you?
I am a teacher trainer and I work with many teachers. I need to collect a lot of information and feedback. SurveySparrow helps me do that in a very convenient way. My trainees are also happy with it.


    Nancy M. S.

Great Source!

  • December 11, 2019
  • Review provided by G2

What do you like best about the product?
I liked the user friendly survey designs and customer service when having doubts.
What do you dislike about the product?
Maybe the price could be a little less or have other options for non-professionals wanting to do a survey.
What problems is the product solving and how is that benefiting you?
Market research.
Recommendations to others considering the product:
Great source. I definitely recommend this website. It is user friendly, easy to create, design and handle and awesome customer support everytime you have a question or need help or ideas with the survey or questions design.