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Very useful tool
What do you like best about the product?
The varieties of templates are very useful since it helps me save a lot of time in framing survey questions. SurveySparrow has multiple templates for many uses.
What do you dislike about the product?
There’s nothing I dislike about SurveySparrow.
What problems is the product solving and how is that benefiting you?
With SurveySparrow, I save a lot of time in creating useful survey questions. The tool is very easy to use, and is mobile friendly which is a huge advantage!
Recommendations to others considering the product:
Its a great affordable survey tool for creating useful survey questions with lots of pre-loaded templates.
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Awesome surveys!
What do you like best about the product?
I love the NPS platform! It’s super convenient for me to run regular NPS checks with my clientele. The multiple integrations have actually made my life easier in handling numerous survey responses.
What do you dislike about the product?
Nothing. SurveySparrow is one of the best survey tools I’ve come across!
What problems is the product solving and how is that benefiting you?
Unlike other survey tools like Survey Monkey, I’m able to create surveys that are fun and engaging for my audience. Customers are responding well, and I’m getting honest and worthwhile feedback.
Conversational, Easy to Use, an excellent survey tool! :))
What do you like best about the product?
The conversational interface is super fun to work with. Since I’ve started using SurveySparrow, I’m getting higher response rates and quality feedback. Some of my clients have even enquired about SurveySparrow while answering the survey.
What do you dislike about the product?
There’s nothing I dislike as such. The platform is fun and easy to use.
What problems is the product solving and how is that benefiting you?
With SurveySparrow, I’m getting higher completion rates. My clients are responding well to the surveys and are even providing quality feedback. Being able to integrate with Salesforce saves me a ton of time, since I can track all my survey responses without leaving my Salesforce account.
Its a very powerful and simple tool for data gathering
What do you like best about the product?
Surveysparrow is a very professional tool yet easy and convenient to setup and can be used without any complexity. The design is very attractive and simple.the customer care services are also very good.
What do you dislike about the product?
The cost is a little bit high and more customisations are not offered.
What problems is the product solving and how is that benefiting you?
Data gathering and analyzing for our softwares. It is very helpful for a conversating survey.
One of the best survey tools!
What do you like best about the product?
The tool is quite easy to use. They have amazing customer support moreover their NPS survey is quite powerful, it helped us in understanding what works best for us.
What do you dislike about the product?
None, yes definitely there is scope for improvement but their regular updates surely shows that they are listening to their customers.
What problems is the product solving and how is that benefiting you?
It helped us in creating customer satisfaction surveys
Ease of navigation and customizing has enhanced my experience
What do you like best about the product?
Every feature springs a surprise,especially the chat option keeps the user engaged
What do you dislike about the product?
Haven't encountered any feature that provokes me to dislike it
What problems is the product solving and how is that benefiting you?
The questions in the templates available allows users to express their true feedback unlike other applications that mostly capture objective feedback. It has helped me make informed decisions
Recommendations to others considering the product:
If you're looking for a robust tool to create and capture concrete feedback for better org decisions, look no further
The new kid on the block who will do it better and more cost effective. Awesome customer support!
What do you like best about the product?
Live web chat support and a strong focus on customer feedback to improve their service, which is phenomenal! The admin interface is easy to use. Overall better value and features than Typeform and other alternatives. The built in email share with option to send out reminders is of immense value.
What do you dislike about the product?
Minor things, some elements are not fully keyboard enabled yet, ie. the start button for a custom welcome page and multi choice questions, but I was told they will improve this shortly. Some elements for custom branding can be improved to make it easier and is missing on the unsubscribe page. Graphics for reports could be a bit more polished.
What problems is the product solving and how is that benefiting you?
Perform surveys in a more modern way via the conversational style and send out reminders only to those who haven't completed the survey yet.
Recommendations to others considering the product:
I highly recommend to try out different vendors with a test survey sample that is close to what you would like to use in reality and compare the full experience from creation to sharing and viewing responses/reports, including utilizing their customer support.
Easy to use, quick support
What do you like best about the product?
For our data collection purposes SurveySparrow hit the mark. But more importantly, the customer interaction and work to help us achieve our goals was stand out.
What do you dislike about the product?
Some work needs to be done on reports. Having an automatic report send indefinitely is not great and added to that I found I wanted to put the graphs into our brand colours which required me to import data to excel. Would be great if graphs and data sheets were more user friendly or came with instructions for how to use the .csv files to create graphs
A PowerPoint template to turn data into a report in presentation format (choosing graphs and editing colours) as well as selecting quotes would be great!
A PowerPoint template to turn data into a report in presentation format (choosing graphs and editing colours) as well as selecting quotes would be great!
What problems is the product solving and how is that benefiting you?
We are increasing our direct contact with members. Benefits are we have real responses to work to rather than assumptions
Survey Sprarrow, great for surveys
What do you like best about the product?
The look of the surveys you can achieve with the available designs is great. The design of the reports is also easy to understand which makes it very easy to present the information to a vendor without having to load the data into another program to get a good looking report.
What do you dislike about the product?
In my first couple months I received 3 phone calls from an employee of Survey Sparrow to the number I used when signing up. I always use my phone number to sign up for things but this is the first time I have had someone call to try and make sales. An email would suffice.
What problems is the product solving and how is that benefiting you?
Finding what customers like and then informing vendors so they can change their business practices.
My choice
What do you like best about the product?
It's easy to start using SurveySparrow. Everything is well designed. Support seems good.
What do you dislike about the product?
The chat theme still needs work. It isn't a chatbot and perhaps isn't trying to be, but better handling of longer text inputs would be nice.
What problems is the product solving and how is that benefiting you?
I find SurveySparrow effective for a variety of purposes. Most recently I used it to organize content in a choose-your-own adventure format.
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