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SurveySparrow

SurveySparrow | 1

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External reviews

1,982 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Dino M.

Simple and robust feature rich survey/quiz platform

  • November 22, 2018
  • Review provided by G2

What do you like best about the product?
Most of the survey tools are plain multi-page surveys we are used to for years. And people often tend to find them boring and there is a high chance of not completing surveys. SurveySparrow brings you a new survey experience via their conversational layout where survey becomes a fun interactive chat, whilst maintaining an option for regular multi-page form type if you opt for it ensuring broad spectrum UX. SurveySparrow surveys and quizzes are more engaging and its difficult for end user to leave in midst.
What do you dislike about the product?
i would prefer more flexibility in customizing themes for surveys. I also suggest ready made phrase templates for easy survey preparation.
What problems is the product solving and how is that benefiting you?
I have mainly used the tool for gathering decision making opinions from my academic groups so far and it has been efficient.
Recommendations to others considering the product:
If you are looking for a robust functional interactive and fun way to carry out your survey , surveysparrow satisfies your use case very effectively. The chat like UX is fun and would guarantee more interactions and survey completions than you expect.


    Computer Software

Not a healthy experience

  • November 22, 2018
  • Review provided by G2

What do you like best about the product?
The ease of creating the survey & analysing the results.
What do you dislike about the product?
The guidance to do the job is very minimal and the trail version needs lot of improvement.
What problems is the product solving and how is that benefiting you?
Its real easy to track the respondents and I am happy to see the reports which benefits a lot in one peek into the results page.
Recommendations to others considering the product:
Check the trial version for minimal count in each category and get a better experience on all features


    David L.

I stopped using boring forms on my website

  • November 19, 2018
  • Review provided by G2

What do you like best about the product?
I like the conversational aspect of SurveySparrow and the logic available so I can still determine the set of questions presented based on selected options. SurveySparrow is easy to use and I like having multiple options of how I can present each survey to users.
What do you dislike about the product?
There is the occasion bug/glitch but it is very rare. Can't think of anything else that I dislike.
What problems is the product solving and how is that benefiting you?
I am automating client surveys for setting up services and replaced all the forms on my website. This instantly improved the security of my website as the form plugin I was previously using allowed users to bypass fields that were marked as required. I also had a client using the same form plugin and their site was compromised because of it.
Recommendations to others considering the product:
I would recommend SurveySparrow as it is easy to use and embed on websites. They are also improving the product and adding new features to make it better.


    Brent B.

Awesome survey tool - lots of integrations

  • November 19, 2018
  • Review verified by G2

What do you like best about the product?
The ease of use when creating longer surveys - really like the Zapier integrations
What do you dislike about the product?
The interface is a bit dated - could use some UI improvements.
What problems is the product solving and how is that benefiting you?
I need to collect feedback from a wide variety of stakeholders.
Recommendations to others considering the product:
Continue to add more integrations


    Katherine M.

Nice clean surveys, allows for live updates and easy to analyze results.

  • November 09, 2018
  • Review provided by G2

What do you like best about the product?
Lots and lots of options. Also, I had an error (a date) in my survey and it was easy to update live without having to resend a separate link. Clean and interactive style is nice too.
What do you dislike about the product?
Maybe it was the kind of survey I was trying to create (i.e. scheduling student talks), but it took me a while to find an appropriate template. A good help section, though, so didn't slow me down too much.
What problems is the product solving and how is that benefiting you?
I usually use surveys in my classrooms to have students select topics, schedule presentations, and express preferences for exam reviews, quiz dates, etc.
Recommendations to others considering the product:
Good functionality in trial version, definitely would want to upgrade if making multiple polls.


    Jamie L.

Great Company

  • November 02, 2018
  • Review provided by G2

What do you like best about the product?
I found the support that was given was great at survey sparrow! When I had an issue and a feature request for the API it was added the day after which is crazy to think a company would go out there way to do such a thing so quickly. One of the API endpoints was missing a feature to allow me to see if a users email has completed a survey or not. This was an important feature I needed for my employer so am glad Survey Sparrow responded in the way they did.
What do you dislike about the product?
I don't have much to say when it comes to what I dislike about the service.
What problems is the product solving and how is that benefiting you?
I needed to created a survey that could hook into the website Twitch.TV so only partners of said site could take the survey, The API of survey sparrow allowed me to do just that. I created my own front end for the survey that handled checking if users who tried to fill out the survey are partners or affiliate for the website. If they pass this check my front end would then send them an email using Survey Sparrows' API. If the user tries to login after the survey my front end would query the API to check if they finished it and give them a referral code .
Recommendations to others considering the product:
Survey Sparrow is a great service if you are looking to create a survey with specific requirements. The API they offer is great and after talking to them on support they added some features which I needed for my project to be completed in less than 2 days which is awesome!


    Public Safety

SurveySparrow is the best!

  • November 01, 2018
  • Review verified by G2

What do you like best about the product?
Super easy to use. I needed a fast response from our employees and came across SurveySparrow. I logged in created an account and sent out the survey just like that. I was able to easily design template with our brand. I had answers in minutes. Now I am able to start the conversation again with our employees. I would also like to send this out to my clients to start getting feedback. I think that this would be a great tool to get immediate answers. I will recommend SurveySparrow to my team as well as my partners.
What do you dislike about the product?
Honestly there is nothing I don't like about it since I have been using it I don't see any issues so far. I am playing on deploying email campaigns and linking SurveySparrow to it to get ideas on where we are as an industry and collecting our costumers feedback on how we can do better and better ways we can be a service to them. I would like to be able to add more images to the background so I can add more to our brand and customize the entire brand with the look and feel of our brand standards and styles guidelines.
What problems is the product solving and how is that benefiting you?
I am able to get feedback from our team. They know its anonymous and feel comfortable answering the questions. I feel comfortable being available to start the conversation with our team And send out survey to our costumers to see how we we can do better and better ways we can be a service to them.
Recommendations to others considering the product:
its so easy to use. I would recommend anyone or any company or clients to use this survey. its so easy to use and the results are so fast. I would like to recommend this to all my staff and clients.


    Hospital & Health Care

Surveys that compel completion!

  • October 25, 2018
  • Review verified by G2

What do you like best about the product?
We like the chat-like UI and the ease of setup.
What do you dislike about the product?
Nothing really to "dislike" but maybe just a suggestion: It would be nice to have an "expanded" reporting capability to have a bit more analysis that can occur from within the app vs having to export the data to be manipulated elsewhere.
What problems is the product solving and how is that benefiting you?
Customer engagement. It's been great to have more customers readily fill out the surveys and be willing to interact thereafter because we've been able to reach out and make them feel valued.


    Bhavesh N.

Innovative Product - Some Ways to Go In Making It Fully Featured

  • October 25, 2018
  • Review provided by G2

What do you like best about the product?
It makes survey-taking conversational. Frankly, this is the way surveys should be done. It takes away a lot of friction in survey-taking and questionnaire fatigue. The experience is smooth and well thought-through.
What do you dislike about the product?
Does not go far enough in providing some quiz functionalities like attaching scores to rating-like questions and, more importantly, calculating scores with complicated formulas.
What problems is the product solving and how is that benefiting you?
I was quite impressed with its ability to engaging site visitors in more engaging conversations. However, my use case dictates being able to attach points to rating questions and turn them into more meaningful scores using formulas. The creators have assured me that these features are coming down the road. For now, I had to take a pass on using this software, but it's on my radar as they develop deeper and richer feature-set.
Recommendations to others considering the product:
If making site visits engaging for your web site's visitors, definitely give this software a closer look.


    Geoffrey A.

The best website for earn money !

  • October 25, 2018
  • Review verified by G2

What do you like best about the product?
The nice interface of the website, I think is the best of every site.
What do you dislike about the product?
I didn't like the survey lag when you have a longest connection internet
What problems is the product solving and how is that benefiting you?
I haven't a problem with SurveySparrow.I won a lot of time and money because is Cloud based