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Great tool to gauge feedback
What do you like best about the product?
I like that the tool gives a number of embed options for surveys, the overall design of the tool, and it’s ease of use
What do you dislike about the product?
Some of the new features are powerful, but complex. A bit more detail on their use would help.
What problems is the product solving and how is that benefiting you?
We needed to gather customer feedback on a few projects. It’s easy to setup a google form, but it doesn’t collect different types of data and it’s user interface is very dated.
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Powerful Platform, Beautiful Design, The Most INCREDIBLE Service
What do you like best about the product?
I can not say enough good things about SurveySparrow. They have blown my mind with the lengths they will go to in order to create a platform their customers love and enjoy. While they are brand new to market, they have already created a platform that Rivals the competitors by a wide margin.
The ease of use, design, chatbot feature, design of responding forms and the integrations from photos, to videos, to ratings is the most powerful system known. I have never been more excited to work with an online survey tool, or team like SurveySparrow.
The ease of use, design, chatbot feature, design of responding forms and the integrations from photos, to videos, to ratings is the most powerful system known. I have never been more excited to work with an online survey tool, or team like SurveySparrow.
What do you dislike about the product?
At the moment I don't like that they have only 1 email recipient for the survey leads to be delivered to, and the HTML coded survey lead is hard for systems to read, HOWEVER, they are fixing both of these and will be multiple email recipients, and plain text lead responses available on Sept. 10th. This is what is amazing about their service, you ask, they bend over backwards to make it happen.
What problems is the product solving and how is that benefiting you?
They have a beautiful white label enterprise edition, allowing us to utilize it with our agency for multiple clients. The minor problems listed under "what I dislike" above is being handled promptly by their team. They already fixed prior bugs I came across. They are super prompt in responses. The benefits I have are the ability to customize exactly the experience I want the user to have, this is important in creating a flow that will create 100% completion on lead generation.
Recommendations to others considering the product:
Their new chat bot format is what we are all used to daily, TypeForm, their main competitor has yet to get on this bandwagon, and they are slower in the build process along with other system competitors. However, SurveySparrow wants to keep long term clients, they prove this by making sure that you can communicate with their teams promptly. Need tech help, they bring their departments in quickly to help. They communicate with your teams professionally, and keep you updated on time delivery expectations. Yet, out of the box solutions are already more powerful for the average user who would not want as many changes as an agency solution such as my company. There isn't anything bad I can can say about this company because they just bend over backwards to make us happy!
Conversational Interface - The Way forward
What do you like best about the product?
Been a user for 6+ months and love the interface and simplicity. No learning curve required to create forms, surveys etc
What do you dislike about the product?
Customization per survey required. Could be changing of logo etc
What problems is the product solving and how is that benefiting you?
Capturing interest or feedback, save time and resources on routine questions is itself a huge saving for a startup
Recommendations to others considering the product:
The easiest and economical survey builder that helps you build conversational interactions
Bringing surveys to 2018
What do you like best about the product?
The chatbot style interface for receiving feedback is truly innovative. It allows users to easily give feedback without the user being overwhelmed. Often times companies throw surveys at users that are a ridiculous length, and they tap out and close the tab because they see the number of questions and leave.
What do you dislike about the product?
The default questions use poor English and are phrased awkwardly. You end up needing to re-phrase them so they make more sense. I would love to see SurveySparrow improve on this and phrase them better. Also, I would love to see a cheaper "freelance" plan ($5-10/mo) for people like me who are using it for a small business and work for themselves.
What problems is the product solving and how is that benefiting you?
You can increase the amount of feedback customers are willing to give you thanks to the simplified chat interface. Since customers are less overwhelmed, they are more likely to complete the entire survey willingly.
When you increase customer feedback, you are able to work on listening to their concerns and becoming better in your niche.
When you increase customer feedback, you are able to work on listening to their concerns and becoming better in your niche.
Recommendations to others considering the product:
If you like the chatbot interface, I would recommend doing the trial of SurveySparrow to see what you think. SurveySparrow also gives you excellent advanced logic (if/then, using name, etc). If you want the best pre-written questions, though, I might go with another option. The pre-written questions here need some work.
Surveys Done Right!
What do you like best about the product?
I love the conversational format Survey sparrow uses to conduct the surveys. The user experience is so much better than any other survey software I've used!
What do you dislike about the product?
It would be nice to see more pre-made survey templates making it easier for a user to upload and go.
What problems is the product solving and how is that benefiting you?
Using Survey Sparrow and drastically improved our ability to conduct market research when rolling out new products and business ideas.
Recommendations to others considering the product:
There is no other survey software I've found that provides a conversational platform like SurveySparrow...this is the way of the future for survey software.
Make surveys delicious again. For both sides, enquirer and queried!
What do you like best about the product?
- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements
What do you dislike about the product?
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- They don't save your login beyond your browser session. Every time I have to log in again.
- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. -> Isn't valid anymore, they have added multi line input questions after the first version of my review.
- Webhooks are only available for the enterprise plan for $200 bugs a month. Other services like Typeform provide Webhooks even at the free plan. -> Isn't valid any more, they have added it also to the premium plan after the first version of my review.
- They don't save your login beyond your browser session. Every time I have to log in again.
- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. -> Isn't valid anymore, they have added multi line input questions after the first version of my review.
- Webhooks are only available for the enterprise plan for $200 bugs a month. Other services like Typeform provide Webhooks even at the free plan. -> Isn't valid any more, they have added it also to the premium plan after the first version of my review.
What problems is the product solving and how is that benefiting you?
- Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options
Nicely Designed and Easy To Use Survey Software
What do you like best about the product?
i like the ease of designing interactive surveys and that you can display them in a chatbot type format or have them operate in a type form manner. I also like that they included Zapier integration which makes it easier to integrate responses into an automated workflow. They also include a large number of templates that you can start with, so if you need ideas for surveys this is a good place to start. The product is constantly getting improvements to be better as well.
What do you dislike about the product?
They are consistently improving but right now the initial subdomain that you set up at the beginning cannot be changed. Not as big a deal if you are embedding but being able to update that link as you adjust survey brands would be nice.
What problems is the product solving and how is that benefiting you?
Gathering quick feedback in a user-friendly method versus boring surveys with lots of questions laid out on a single page.
Good looking, easy to use and lightweight
What do you like best about the product?
After years of Survey Monkey dullness I really like the feel of SS. The flexibility it offers is refreshing and the UI is lovely to use. Am enjoying how intuitive it is and how much my clients enjoy using it. I work with school leaders and they are time starved so would rarely offer much feedback when presented with a blank form or static tables to complete. Survey Sparrow guides them through a conversational journey that ends up getting more information from them.
What do you dislike about the product?
Not much. I found a temporary bug when uploading contacts but the support team got that sorted within three hours of me highlighting it. Should have mentioned above that the support team are friendly, patient and responsive.
What problems is the product solving and how is that benefiting you?
I'm onboarding clients using Survey Sparrow. I work one to one with business leaders and school leaders. Getting them to complete a guided survey before we meet for the first time is very useful as it allows us to hit the ground running.
Plus I've mentioned feedback after my client sessions is invaluable and SS is helping to get better results there.
Plus I've mentioned feedback after my client sessions is invaluable and SS is helping to get better results there.
Recommendations to others considering the product:
I'd recommend using Survey Sparrow.
Powerful conversational surveys - and fun!
What do you like best about the product?
The user interface to build a survey is super simple.
What do you dislike about the product?
One feature I could really do with would be a large text field, currently, we're limited to just one line text - I think this is kind of related to the ability for users to just hit return to submit an answer in chat mode.
What problems is the product solving and how is that benefiting you?
Client onboarding and client feedback. And we recently switched to Survey Sparrow for our website discovery form where our prospective clients complete an awesome conversational questionnaire that totally works way more effectively than a basic boring form.
Recommendations to others considering the product:
I recommend requesting a demo, or check out the videos on YouTube.
One of the best and fastest market research software out there.
What do you like best about the product?
Rather than feeling like a boring survey, SurveySparrow feels like a communication that you do with your respondents. The entire platform is very interactive the way every thing is presented to you feels very natural and it is very easy to understand.
What do you dislike about the product?
Nothing so far. Their reporting is limited but they are already working on it so I can wait.
What problems is the product solving and how is that benefiting you?
Being into CRM business understanding what our clients think of our software is very important to us, with SurveySparrow we can achieve this without spending too much on other Market research software platforms.
Recommendations to others considering the product:
Definitely something to consider if you are startup and looking for a Market research software, they are a startup but their vision is clear and they are heading into the right direction.
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